LaFontaine Ford of Birch Run

On July 13th, I brought my 1987 Mustang into LaFontaine because it had an oil leak and I wanted to make sure that there wasn’t an oil pressure problem since the gauge registered low pressure. I received because it had an oil leak and I wanted to make sure that there wasn’t an oil pressure problem since the gauge registered low pressure. I received a message saying that repairs needed to be made and amounted to $1329.54. I gave the verbal OK for the work to be done which included changing the water pump and the valve cover gaskets. When I picked up my Mustang my oil pressure gauge was still registering low pressure so I made another appointment for July 29 to have it explained to me. Your staff assured me that the oil pressure was OK but I was still confused as to why the gauge was not registering oil pressure. After checking with several other mechanics I had the sending unit replaced and that fixed the problem so that the gauge is registering oil pressure. All of the mechanics I’ve talked to have asked me why I was not offered the old water pump and why I was not told the reason the water pump needed to be replaced. It was not overheating and it was not making any noises. I realize that I do not know much about engines but the three mechanics I have talked to all agree that I should have been given a valid reason for replacing the water pump and that the charge was excessive. The sending unit was an easy fix and it only cost me $60. I think it’s important that LaFontaine be informed. Integrity and reputation are important for the success of any business. I certainly don’t appreciate being taken advantage of. More

Horrible place to buy a truck, very dishonest salesman, very low ethical standards, never step foot on a lafontaine lot again very low ethical standards, never step foot on a lafontaine lot again More

Drove down from Burton Michigan to birchrun to look at a 2017 Toyota rava none toyotas there fiance manager said he didn't know I wanted a vehicle over 100.000 miles I don't but the fiance manager se a 2017 Toyota rava none toyotas there fiance manager said he didn't know I wanted a vehicle over 100.000 miles I don't but the fiance manager sent me a email with that car I left he said it was miscommunication I will never buy a car from lafontaine More

Madison was awesome to work with, I did not feel pressured into anything I wasn't comfortable with. Dan in finance was great also. Dealership had very good pricing, would definitely go back. pressured into anything I wasn't comfortable with. Dan in finance was great also. Dealership had very good pricing, would definitely go back. More

Nothing but a scamming dealership that will do or say anything to make a sale not to mention take full advantage of a woman. Save yourself the hassle and headache and go somewhere else anything to make a sale not to mention take full advantage of a woman. Save yourself the hassle and headache and go somewhere else More

DIDNT HAVE WHAT I SAW ON INTERNET AND WAS NOT MUCH HELP IN GETTING ME WHAT I WANTED !! IN GETTING ME WHAT I WANTED !! More

I was in Frankenmuth visiting my parents from Tennessee on Thanksgiving and my 2017 Lincoln MKC broke down, had to have it towed cause it was leaking coolant. They got working on it on Friday and found out on Thanksgiving and my 2017 Lincoln MKC broke down, had to have it towed cause it was leaking coolant. They got working on it on Friday and found out I need a water pump which they had to order. They got the pump Monday and worked very hard to get done for me on Monday afternoon to head back to Tennessee. I can't say enough thanks to the service writer Marion, as well as the technician for getting it in and worked on, so I could get on the road to work and home. I will make sure I let everyone know how great they were to me. Thanks. More

I bought a 2004 Chevy Monte from them. Very bad experience. It took them a month the get the title cleared from the previous owner. They told me the car was ready to pick up, when i got to the deal experience. It took them a month the get the title cleared from the previous owner. They told me the car was ready to pick up, when i got to the dealership I was told the car was not ready and that they still did not have a title for the car. when I finely did get the car I was told the car had been safety inspected and cleaned. I did my own inspection of the car and found the brakes were worn down to nothing and it had a bad wheel bearing also it was a gallon low on coolant. I also found a bunch of trash under the seats. For a place that claims to be "the home of the family deal" they are a joke. I would not ever go back to this dealer. More

I had some work done on my 2014 Ford Focus and highly recommend LaFontaine Ford service of Birch Run. Marion Chiaramonte in the service department was a pleasure to work with....fair pricing and quality recommend LaFontaine Ford service of Birch Run. Marion Chiaramonte in the service department was a pleasure to work with....fair pricing and quality work...I am a customer for life!!! More