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LaFontaine Ford of Grand Rapids

Grand Rapids, MI

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Employees
Reviews
Vehicles
4.7
317 Reviews
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3385 Alpine Ave NW

Grand Rapids, MI

49544

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Showing 317 reviews

September 14, 2026

Easy to communicate over the phone. Went to dealership once.Which was pleasant,as I live in Traverse City.Sales people were good More

by gmcavoy57
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Vest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 11, 2026

Elijah was a great in helping us find our new vehicle. Good guy to work with. Will definitely be a repeat customer. Thanks again. More

by Jaime
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah Vanderzouwen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2026 -

LaFontaine Ford of Grand Rapids responded

Elijah and our team enjoyed working with you to find your used Ford Edge. Hearing that you’ll be a repeat customer means a lot to us.

September 10, 2026

River, Ethan, and the rest of their team are absolutely amazing! I’m not sure whether it’s a good or bad thing that I’ve had to make numerous visits for vehicle repairs 😂, but from day one of calling, More

by Amber B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
River & Ethan
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Sep 10, 2026 -

LaFontaine Ford of Grand Rapids responded

Your mention of feeling like family highlights our service team’s commitment to honest, personalized care. Hearing that our support across multiple visits has exceeded your expectations means a great deal to us. We appreciate your loyalty and the confidence you place in us for the care of your Lincoln Navigator L.

September 08, 2026

Called service got car in within 2days. Was diagnosed that day & got car back the next day thats good service. More

by Beverly.Peterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Stuk
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Sep 08, 2026 -

LaFontaine Ford of Grand Rapids responded

We’re glad your Ford Escape service was handled so swiftly from start to finish. Hearing that you received a same-day diagnosis and had your Escape back the next day means a lot to our service department.

September 03, 2026

Bait and switch practices from this dealer. Expect to be quoted one price on the phone and for that price to drop by $7000 when you drive all the way there and waste your gas. The least they co More

by Username38472
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Taylor Vest
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2026 -

LaFontaine Ford of Grand Rapids responded

Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to make this up to you. Please contact our manager at (616) 891-3901 so we can make your experience a positive one.

August 31, 2026

I had a great experience using Fird oil change. Very professional, fast and great service. More

by R.dthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie
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Sep 01, 2026 -

LaFontaine Ford of Grand Rapids responded

Knowing your Ford Expedition’s oil change went quickly and professionally is rewarding. Your five-star rating and kind words mean a lot to us.

August 28, 2026

Went in with a pretty challenging situation and lane my salesman and Eric the finance manager worked an absolute miracle for me. They answered any questions I had and weren’t pushy whatsoever they just wen More

by jkendall2404
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lane Bloss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2026 -

LaFontaine Ford of Grand Rapids responded

Knowing that Lane and our finance manager could answer your questions and keep the process stress-free means a lot to our team. We’re glad we could navigate such a challenging situation and meet your needs during your purchase of your used Ford Escape. Your recommendation means a lot to our team.

August 28, 2026

I Dont know who I worked with but they adjusted pricing and finished early with the repair. More

by alex@dehaanfloorcovering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont know who I worked with they were helpful
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Aug 31, 2026 -

LaFontaine Ford of Grand Rapids responded

Alex, we are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

August 28, 2026

The Quick Lube team is amazing. They work very well as team and have great communication skills. Will continue to use this dealership for my service requirements. And only my servic More

by seanjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lube Crew
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Aug 28, 2026 -

LaFontaine Ford of Grand Rapids responded

Knowing you appreciated our Quick Lube team’s clear communication and smooth teamwork means a lot to us. We’re glad to be your go-to for service on your Ford F-150 and look forward to assisting with your future maintenance needs.

August 26, 2026

Ethan the service advisor was excellent and treated me respect and understanding and recommended me future service’s without seeming pushy or disrespectful. More

by wdavidsmainemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Darling
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Aug 26, 2026 -

LaFontaine Ford of Grand Rapids responded

Your praise of the respect and understanding shown by our service advisor highlights the care we aim to provide during service on your Subaru Legacy. Knowing that our recommendations for future maintenance felt helpful without pressure is rewarding.

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