LaFontaine Ford of Grand Rapids

Ok our sales person went above and beyond for us by finding another car at one of your other dealerships after we deside it was going to be more then we want to spend monthly, he return a call to us a finding another car at one of your other dealerships after we deside it was going to be more then we want to spend monthly, he return a call to us after find a close replacement but it wasn't what we really wanted so we try to come up with another solution and He was able to make it work, WOO HOO !!! Then we came to pick it up and sign paper work at 10 am we were finially done with his side of the paperwork 1.5 hrs in seem a little long the we went the the finial signing with Eric and AJ took the car to get washed or what ever they had to do at 11:45am we got done with Eric 15 ish mins, back to the waiting room. At 1:00 pm I went the AJ's dsk and asked ??? are they repaint the car? He check on it and he said there had been another car in front of it and it would be another 30 minutes So I left my wife there because after 3 hours I had to get back to work. So at 1:30 ish my wife was able to get the car and go. That waiting that look is something you'all should look into. An now when she gets home with the car the front Grill is all broken?? I would think the 132 point inspection would have seen it I done remeber it being there before. and I mention it to AJ but he didn't have anything to say about it. So i guess thats on me? I would like a response back on my experince> Thank You Jim Link More

They got my vehicle in immediately, diagnosed my problem, fixed my vehicle in less than 24 hours. Oh, and it didn't cost me my life for the repairs. fixed my vehicle in less than 24 hours. Oh, and it didn't cost me my life for the repairs. More

Best service ever! Technician went above and beyond to explain and correct issues with my vehicle. Technician went above and beyond to explain and correct issues with my vehicle. More

I have been coming there for years to get my oil changed the service is getting worse each time I come in I had to tell the kid that change my he missed the oil filter on the top of the engine. the service is getting worse each time I come in I had to tell the kid that change my he missed the oil filter on the top of the engine. More

Victor and Jordan were both super helpful and made our first experience purchasing a Brand New Vehicle comfortable and enjoyable. first experience purchasing a Brand New Vehicle comfortable and enjoyable. More

Great team do great work and are very thurogh of their work! A great experience. work! A great experience. More

Had warranty work completed on my 2015 Mustang GT. Efficient and timely. New backup camera works fine. Efficient and timely. New backup camera works fine. More

I highly recommend the LaFontaine dealership out of Grand rapids. They were able to work with me remotely from the UP with the selection of the vehicle, the purchase, and the delivery. What a great sales tea rapids. They were able to work with me remotely from the UP with the selection of the vehicle, the purchase, and the delivery. What a great sales team and finance team they have! More

KYLI was very friendly and helpful, Explained everything and also helped me set up my Lincoln app😊 and also helped me set up my Lincoln app😊 More

Efficient with both mobile service and in person service. Just wish the website would be more clear in terms of what appointment schedules are available. Unfortunately you'll have to call to schedule an appo Just wish the website would be more clear in terms of what appointment schedules are available. Unfortunately you'll have to call to schedule an appointment. Otherwise best place to get your Ford serviced or to purchase a vehicle. More