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LaFontaine Ford of Grand Rapids
Grand Rapids, MI
214 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 214 reviews
June 12, 2023
I've been planning to buy a new or used car for a while. I tend to keep my cars for a long time so I make sure I get a well-rated model. I had been trading emails with Garrett for 6-8 weeks. He would send m I tend to keep my cars for a long time so I make sure I get a well-rated model. I had been trading emails with Garrett for 6-8 weeks. He would send me updates when they had new inventory but was never pushy, which I appreciated. So, I was checking the inventory at LaFontaine just before Memorial Day, since I had a long weekend, and I saw the perfect car for me - a Nissan Sentra 2020. It had great ratings, gas mileage, and looks - inside and out. I sent Garrett an email to check if it was still available. I was already pre-approved through a lender, so I was ready to buy the right car and I felt this was it. It was. I test-drove the car on Tuesday and finalized the paperwork on Thursday. I was driving it by Friday. What a great car. It's a pleasure to drive and it has everything I could want - it looks great, drives great, and feels great. 100% recommend LaFontaine - they have an excellent inventory and I enjoyed working with Garrett and everyone else I met was helpful, positive, and professional. What else do you need?! More
by Kylie
Employees Worked With
Garrett Beaudry
June 12, 2023
JT does a great job making eye contact, being helpful and explaining things. His mannerisms are gentle and I am always impressed how he handles himself when I get my oil changed, although the hair might thro explaining things. His mannerisms are gentle and I am always impressed how he handles himself when I get my oil changed, although the hair might through the old people off a bit:) More
by Tcooperchicago
Employees Worked With
JT
June 08, 2023
I went here because Borgman Ford Mazda, where I have always gone before, was booked up for 2 weeks. Just for an oil change! The Quick Lube at LaFontaine was very convenient, and didn't take nearly as always gone before, was booked up for 2 weeks. Just for an oil change! The Quick Lube at LaFontaine was very convenient, and didn't take nearly as long as Borgman. I am most likely done with Borgman. More
by ssaag05
Employees Worked With
J.T or T.J., possibly Jerome or Jordan? I actually cannot remember.
June 01, 2023
I have had an excellent relationship with them. However, I had my oil changed yesterday and it wasn't as I've experienced in the past. The young men were in no hurry to get the work done. They d However, I had my oil changed yesterday and it wasn't as I've experienced in the past. The young men were in no hurry to get the work done. They did more sitting around and talking then getting me out and on my way. Twenty five minutes for an oil change is a bit much. More
by dad
Employees Worked With
Oil change team
May 12, 2023
Poor Communication, failure to fix issues, failure to put car parts back on vehicle 100%. Had vehicle for five days and when completing oil change and fluid flushes failed to fill wiper solvent dispenser, bo car parts back on vehicle 100%. Had vehicle for five days and when completing oil change and fluid flushes failed to fill wiper solvent dispenser, bone dry when picked up unfortunately didn’t even notice until needed days later. Avoid until they get their customer service core values, business priorities and people in sync. Very disappointed with my experience and the overall lack of concern from the staff. I was given an apology for all the failures but insincere and came across as just another day at the shop… More
by sixpkbilly
Employees Worked With
LaFontaine Ford
May 03, 2023
The staff at LaFontaine Ford on Alpine are all friendly and professional. They always explain what they are doing, what options I have, and explain things in an understandable way. Great service. and professional. They always explain what they are doing, what options I have, and explain things in an understandable way. Great service. More
by Cindy
Employees Worked With
Isaiah Trevino, Paul Householder, Tech 2548
May 01, 2023
I love LAFONTAINE Ford dealership people are so friendly and respectful, if I ask a question ( especially the parts department recently) they find an answer for me, even if they don’t know the answer and ge and respectful, if I ask a question ( especially the parts department recently) they find an answer for me, even if they don’t know the answer and get back to me later, you have a great dealership with awesome people, Thank you very much!! More
by Don
Employees Worked With
JT where I was served with a oil change, I believe it was Mike in parts, thank you!!
April 27, 2023
The service advisor was Mitchell and he was very good to deal with. Communicated all info and pricing to me accurately. I did have a few concerns. This was my first time using LaFontaine Service Dept. (I deal with. Communicated all info and pricing to me accurately. I did have a few concerns. This was my first time using LaFontaine Service Dept. (I have been to the Quick Lube a number of times). Part of my service was an oil change. A new oil change sticker was not placed on my windshield and my engine oil life wasn't reset. These are not major things but it was obvious that attention to detail was missing. My major concern was that I asked not to rotate my tires since they were just rotated recently. After I got home I realized the tires were rotated. I now have to go back to the tire place and have them rotated back. More
by jjudnich
Employees Worked With
Mitchell
