LaFontaine Ford of Grand Rapids

Quality professional staff to work on your vehicle. Quick service times. Great dealership, can't go wrong here, you'll be treated with respect, and your vehicle is in good hands. Quick service times. Great dealership, can't go wrong here, you'll be treated with respect, and your vehicle is in good hands. More

I ordered a vehicle with the agreement that the dealership would hold it until 2/1/23 - as this date corresponded to a work bonus. Shortly after the car arrived, the dealer breached our contract & dealership would hold it until 2/1/23 - as this date corresponded to a work bonus. Shortly after the car arrived, the dealer breached our contract & returned my deposit. On 1/18, dealer contacted me and offered to sell the car to me for same price. I am still in the market, but the unprofessional way in which the dealer treated me and threw away my original agreement is unacceptable. I would prefer to walk from Grand Rapids to Detroit and buy a car from another dealer who treats me with dignity and respect, than buy from Lafontaine. More

Hey wanna work with a team that’s great on the sales floor and absolutely the worst f&i? This is your store. Salesman Aaron was fantastic to work with you can really tell he cares about his customers. floor and absolutely the worst f&i? This is your store. Salesman Aaron was fantastic to work with you can really tell he cares about his customers. I submitted a credit app and with ten minutes the finance guy shotgunned it to every bank and our credit was run 15 times lowering our scores in the process on a car that was too old to qualify. Again great salesman awful f&i More

Be careful, look alll your numbers over and make sure they deliver on what's promised. Everything needs to be the the written contract because this is a detroit owned dealership and the sales res are co they deliver on what's promised. Everything needs to be the the written contract because this is a detroit owned dealership and the sales res are conforming to new standard, vs Keller I didn't enjoy. If uou buy a used car, mine was a 2020 I asked it be filled up. The salesman agreed and when I got my car paid and signed for he then mentioned any used car only gets a half a tank unless I pay $25 for a fill up. More

Jerry Kragt and Rob Keller were great to work with and we are looking forward to great customer service in the future. and we are looking forward to great customer service in the future. More

We worked with Jerry Kragt when purchasing this van. He was very helpful and took care of the details we didn't even think of. We were extremely appreciative of Jerry and Keller Ford for making the transa was very helpful and took care of the details we didn't even think of. We were extremely appreciative of Jerry and Keller Ford for making the transaction smooth and easy. More

Jerry did everything he could to make sure that I got the truck I needed truck I needed More

had my car in service for 2 weeks some would complain not me,not only did they pick up my car,but brought me out a new loner.who does this,only Keller Ford,they are simply the Best not me,not only did they pick up my car,but brought me out a new loner.who does this,only Keller Ford,they are simply the Best More

Please only go to Keller Ford service department the best! Had to dealers say that was normal Tom Boss is the best technician in michigan best! Had to dealers say that was normal Tom Boss is the best technician in michigan More

Very unhappy with Keller Ford...Their conclusion regarding my A/C problem was that the PCM card required replacement. The estimate of that fix was $1,200.00. They charged me $306.30 for the diagnost regarding my A/C problem was that the PCM card required replacement. The estimate of that fix was $1,200.00. They charged me $306.30 for the diagnostic work. I paid the $306.30 in cash and declined the $1,200.00 for the PCM card. I brought the car to Fox Ford and they found the A/C problem to require a $45.00 part. They replaced that part and the A/C has been working perfectly well! Keller Ford should refund my money for the invalid evaluation and recommendation however they refused. More