LaFontaine Ford of Grand Rapids

Very easy to work with! They are very professional and try to make it the best experience possible. They are very professional and try to make it the best experience possible. More

Although I would have preferred getting my Edge back sooner, LaFontaine Ford did a very thorough job. I was in Grand Rapids visiting relatives when my Edge lost all its electronics. They began trouble sooner, LaFontaine Ford did a very thorough job. I was in Grand Rapids visiting relatives when my Edge lost all its electronics. They began troubleshooting the problem on a Monday morning, but they could not determine the source of the problem. The service advisor indicated they would need to contact Ford engineers for assistance. In the meantime I needed to get home on the east side of the State as I needed my medications. LaFontaine Ford provided me with a free rental vehicle so I could get home. The service advisor called me Friday and advised the problem with my Edge had been repaired and my vehicle was ready. I was very pleased with the service I received from LaFontaine Ford. More

The people are all very professional and helpful, The facilities are clean and well maintained. Good coffee in the driver lounge, too! facilities are clean and well maintained. Good coffee in the driver lounge, too! More

Jack Keller was better. You did everything agreed on. But I’m sure the time it took to put in didn’t go with the charges. Charging extra for using a charge card is why I wi You did everything agreed on. But I’m sure the time it took to put in didn’t go with the charges. Charging extra for using a charge card is why I will find someone new. More

Cordial, professional and willing to listen to me whine about the cost of service. Jordan did a marvelous job with keeping me informed each day about added charges. All of my feelings were expressed in th about the cost of service. Jordan did a marvelous job with keeping me informed each day about added charges. All of my feelings were expressed in the first sentence. The second was just to hit the 16 word target. I will recommend LaFontaine to any and who are looking for a good auto mechanical company. More

Very nice people, salesman. Brian Buckner worked hard all week to get us our new car. Brian Buckner worked hard all week to get us our new car. More

Mobile service is great! Super convenient. Staff was professional. Brevity is the soul of wit. 15 words? Super convenient. Staff was professional. Brevity is the soul of wit. 15 words? More

Very friendly and aware of their work. Always go there for my car oil change and check ups Always go there for my car oil change and check ups More

In a quarter century as a customer at LaFontaine on Alpine over 4 different Fords,ive had tremendous service throughout! Specifically Drew Hubert has always provided exceptional help and, in my more li Alpine over 4 different Fords,ive had tremendous service throughout! Specifically Drew Hubert has always provided exceptional help and, in my more limited experience (down to his having been here less time), my interactions with the service manager, Jordan Lawson, have also been nothing but positive. From Drew H and Jordan L to the Quicklane service advisor i'd pleasure of working with on my most recent visit, Kevin R., LaFontaine Ford's always had nothing but the most knowledgeable, skilled personnel who manage to excel at customer service in addition! More

Great customer service was able to get into my new explorer quickly did all the paperwork work online. Thank you explorer quickly did all the paperwork work online. Thank you More