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LaFontaine Ford of Grand Rapids

Grand Rapids, MI

Overview
Reviews
Vehicles
4.2
159 Reviews
Call Dealership (616) 784-6600
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3385 Alpine Ave NW

Grand Rapids, MI

49544

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Showing 159 reviews

February 15, 2024

Little pushy and we don’t got the paperwork on the truck and they little pushy More

by Geaslerg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Vanhorn
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Helpful 1
February 10, 2024

Mitch and Robert are respectful, helpful, and professional. 5 stars for both maintenance and sales. More

by Tom.drake08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch, Robert
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Helpful
January 28, 2024

Everyone we dealt with was courteous and very professional. They made you feel very comfortable and didn’t pressure you in anyway. More

by Hschrock
Recommend Dealer
Yes
Employees Worked With
Kurt Chapelle
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Helpful
January 25, 2024

Great sales and service team! Bought my last 2 cats here and have been using the service department for over 6 years, always a good experience. More

by sharongrace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry,Jordan, Mitch
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Helpful
January 24, 2024

They truly care about the customer. They went above and beyond to make our buying experience a joy. More

by jncl32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert VanHorn
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Helpful
January 22, 2024

Trent is a very good and helpful salesman, looking forward to having our new Bronco serviced there More

by schichtelauction
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent
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Helpful
January 05, 2024

A wonderful experience. The escape I wanted was ready for a test drive when I arrived at the dealership. Trent E. was my person. I would highly recommend both to any of my f More

by itsmedlw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent E
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Jan 07, 2024 -

LaFontaine Ford of Grand Rapids responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at LaFontaine Ford Grand Rapids! If you have any further questions, please give us a call. We're always happy to help!

Helpful 1
December 26, 2023

gave me a carfax salesman was not too pushyonly tried to sell me a couple trucks I had no instrest in. was was not too bad of experience. if I would need another truck I would check this dealer out. More

by dwillypdoc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
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Dec 28, 2023 -

LaFontaine Ford of Grand Rapids responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
December 07, 2023

Emily was so kind she treated My Kids & I wonderful went above and beyond to make sure Jordan found the best interest rates and Credit union to finance, Eco sport T More

by kimbark24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily and Jordan
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Helpful
December 05, 2023

Provided a carfax for the used vehicle and options & prices for new and used cards. More

by fordsx3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Vanhorn
Report | Print
Dec 07, 2023 -

LaFontaine Ford of Grand Rapids responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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