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LaFontaine Ford of Grand Rapids
Grand Rapids, MI
308 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 308 reviews
August 13, 2026
It was a welcoming and supportive experience, as someone who is unfamiliar with cars it was warming to see such kind people helping me with all of my concerns and questions. who is unfamiliar with cars it was warming to see such kind people helping me with all of my concerns and questions. More
by Rosie Zielke
Verified CustomerEmployees Worked With
August 07, 2026
I needed work on my car and took it to another dealer that I normally use. They did not do as I asked. I contacted LaFontaine Ford and they did as I asked and then some. I've got a new dealer, the other that I normally use. They did not do as I asked. I contacted LaFontaine Ford and they did as I asked and then some. I've got a new dealer, the other dealer I won't mention their name. Thank you LaFontaine Ford More
by mvelte54
Employees Worked With
Jordan Stuck
August 06, 2026
Kevin did a great job explaining all that was involved with the oil change. He also had the truck scanned to see if there were any issues. I will be back for the next oil change. with the oil change. He also had the truck scanned to see if there were any issues. I will be back for the next oil change. More
by Nczurak
Employees Worked With
Kevin Rubingh
July 28, 2026
Fantastic service, very thorough and a nice customer lounge as well. They always make sure all my concerns are addressed and make it seem like I’m a priority. lounge as well. They always make sure all my concerns are addressed and make it seem like I’m a priority. More
by Courteaq
Employees Worked With
Jordan
July 28, 2026
First service appointment after purchasing my new car. Used quick lane express. In and out very quick. I was even updated on my service as it was being completed. Very pleased. Used quick lane express. In and out very quick. I was even updated on my service as it was being completed. Very pleased. More
by tagh725
Employees Worked With
Ethan Darling
July 25, 2026
My sales person, Sydney, was extremely efficient and helpful in helping me purchase my ford explorer. She was persistent on helping me reach my payment goal. She didnt quit even when I was having doubts helpful in helping me purchase my ford explorer. She was persistent on helping me reach my payment goal. She didnt quit even when I was having doubts. Loved the AI picture of me in the car. The finance dept was also great at helping me to get my payment where I wanted it to be. I also appreciated Sydney meeting me with the new car. Id recommend LaFontaine every time! More
by Cris.viles3
Employees Worked With
Sydney
