Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
LaFontaine Ford of Grand Rapids
Grand Rapids, MI
317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 317 reviews
August 25, 2026
We were so very disappointed. We knew we needed new brakes and tire sensors. We also had 2 recalls on the vehicle. We stopped in to get an estimate for the brakes and sensors We knew we needed new brakes and tire sensors. We also had 2 recalls on the vehicle. We stopped in to get an estimate for the brakes and sensors while the recalls were taken care of. When it was done, we were shocked that we had to pay almost $200.00 just for the diagnostic estimate!!! We knew what the problem was beforehand. We ended up getting the work done elsewhere for almost half the price with no estimate fee whatsoever. Sadly, we will mever bring our vehicle in to LaFontaine for any service needs. More
by dotlucy2
Employees Worked With
The employees were kind.
August 17, 2026
Very helpful, friendly, Great sales people,Great service department, the best Ford Dealership I have ever did business with, they are the 👌 department, the best Ford Dealership I have ever did business with, they are the 👌 More
by samlamphiear
Verified CustomerAugust 17, 2026
Very friendly, Very helpful, Great service, Great sales people, The very best Ford Dealership have ever Delt with people, The very best Ford Dealership have ever Delt with More
by samlamphiear
August 16, 2026
I couldn’t ask for more from the team at La Fontaine on alpine. They are the best. alpine. They are the best. More
by EH.TRUCKING
August 15, 2026
Very good, attentive to my concerns. Answered all my questions. Polite and pleasing to work with ... plus an overall good experience. Answered all my questions. Polite and pleasing to work with ... plus an overall good experience. More
by WELLS4
Employees Worked With
Drew in Service Department
August 15, 2026
Always amazing, personalized and thoughtful service. (Shout out to Kyli!) We really loved the video showing us what needed to be repaired. Everyone is always so welcoming and nice. Cannot recommend high (Shout out to Kyli!) We really loved the video showing us what needed to be repaired. Everyone is always so welcoming and nice. Cannot recommend highly enough. No other place will do for my Vintage Mustang! More
by jmonti75
Employees Worked With
Kyli
August 14, 2026
A great service department Jordan is an excellent example dedicated team respectful A great company to do business. dedicated team respectful A great company to do business. More
by keith_h_conner
August 13, 2026
Salesmen , dealership, communication, friendlyness, and follow through were top notch! Fair and honest pricing. Would highly recommend this dealership. follow through were top notch! Fair and honest pricing. Would highly recommend this dealership. More
by sportstav
Employees Worked With
Victor
August 13, 2026
It was a welcoming and supportive experience, as someone who is unfamiliar with cars it was warming to see such kind people helping me with all of my concerns and questions. who is unfamiliar with cars it was warming to see such kind people helping me with all of my concerns and questions. More
by Rosie Zielke
Employees Worked With
