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LaFontaine Ford of Grand Rapids

Grand Rapids, MI

Overview
Reviews
4.5
200 Reviews
Call Dealership (616) 784-6600
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3385 Alpine Ave NW

Grand Rapids, MI

49544

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Showing 200 reviews

November 25, 2024

Excellent customer service . Service Tech Charles did an awesome job along with the other guys!!!! More

by ltrman56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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November 25, 2024

I have never had a follow up after an oil change. They are on it!! Professional service👍 More

by Fbeckett52 @
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy who was very professional with the follow up call I think was Jeremy? Lube rack was Paul Householder, very professional both of them
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November 18, 2024

LaFontaine Ford employees were very helpful and knowledgeable during my last visit. I had my F150 serviced there qnd always will. More

by donna_carrothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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November 06, 2024

It was an enjoyable visit! Quick service made me happy! I will return! I love the French name! The fountain! More

by debbiemcfalone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No names given! A+ work
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November 03, 2024

The dealership was fine the salesperson not so much He wouldn't listen he was pushy and he was only worried about selling a vehicle More

by romo4379
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric
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October 28, 2024

Kyli is very helpful, thorough, knowledgeable and keeps us informed on pricing and repair progress. Love the car delivery perk😊💕 More

by ruthe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyli Verduci
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October 26, 2024

Bought a jeep from them had it for a day and there was a loud squeaky noise. My son in law and I fixed the problem. Now two weeks later there is oil all over in my engine. Bring it in and they say it's unsa More

by kidd.brian66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kylie and sales people
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Oct 31, 2024 -

LaFontaine Ford of Grand Rapids responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us when you have an opportunity, and we will be more than happy to try and turn your experience around. Bob Dunkelberger bdunkelberger@lafontaine.com General Manager

October 21, 2024

They put in the extra effort that other dealers didn't want to. Will shop there again. More

by Randy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert, Octavia
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October 06, 2024

First time using this dealership and it was an excellent experience. None of the usual high pressure xx. Everyone that we dealt with was extremely friendly and knowledgeable! It’s out of the way for me but More

by jmlevack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Engelberg
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September 25, 2024

I have been leasing cars from Jack Keller for years. -Very pleased with Pat Kelly!! I see no reason why I would not continue to be involved with LaFontaine William Zink More

by williamzink8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Kelly
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