LaFontaine Ford of Grand Rapids

The financial person was very pleasant with communications and was great with follow-up sending documents to overnight with a out of state purchase of 2023 Ford F-250. The truck was delivered w communications and was great with follow-up sending documents to overnight with a out of state purchase of 2023 Ford F-250. The truck was delivered without any issues. I am pleased with the truck. Being a out of state sale, my only complaint is with my sale resentative. The truck was shipped without owner manuals. I specifically asked the sales person to ensure manuals were shipped with the truck. This was $66,500 truck purchase. As soon as the sale was completed, I never heard back from sales. It has made it very difficult for me to to understand Sync 4 system and understand software. More

Excellent customer service, communication and servicing of my car. Have always been pleased with the Service Department staff and the Oil and Lube Department staff. of my car. Have always been pleased with the Service Department staff and the Oil and Lube Department staff. More

We have purchased our Ford Escape from LaFontaine Ford of Grand Rapids. I also get my Ford Mustang serviced at the same location. Great service. Grand Rapids. I also get my Ford Mustang serviced at the same location. Great service. More

I got the oil changed in my escape and the service was great! Thank You! great! Thank You! More

Courteous, friendly, helpful, thoughtful! ! Went the extra mile to help us find the perfect vehicle for us!...had it delivered from east side of the state! ! Went the extra mile to help us find the perfect vehicle for us!...had it delivered from east side of the state! More

We appreciated doing all the paperwork on the phone and having the truck delivered to us by Austin. having the truck delivered to us by Austin. More

Very nice and helpful. Just need to listen when a customer has so much to put down Just need to listen when a customer has so much to put down More

Kyli was awesome! ! The level of service was great. Wonderful experience!! Very positive even though ! The level of service was great. Wonderful experience!! Very positive even though More

First time I had been there and they got me right in and at a reasonable price also at a reasonable price also More

Very good service everyone was nice and polite and efficient. Much more attentive than any other dealership I’ve worked with. efficient. Much more attentive than any other dealership I’ve worked with. More