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LaFontaine Ford of Grand Rapids

Grand Rapids, MI

Overview
Reviews
4.6
222 Reviews
Call Dealership (616) 784-6600
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3385 Alpine Ave NW

Grand Rapids, MI

49544

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Showing 222 reviews

December 02, 2024

I had my 2017 Explorer in for a replacement water pump. I have 193,000 miles on the vehicle and it is in very good shape. First repair I have had. Drew took great care of me and my Explorer. More

by smbass54
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hubert
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November 26, 2024

I am very pleased with the work I had done on my truck . LaFontaine Ford offers a great deal on a new set of tires . It’s buy 3 and get 4 for the same price. Bryce in parts got me the best tire price in the More

by carguy_49451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce in parts , Todd in service
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November 25, 2024

Excellent customer service . Service Tech Charles did an awesome job along with the other guys!!!! More

by ltrman56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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November 25, 2024

I have never had a follow up after an oil change. They are on it!! Professional service👍 More

by Fbeckett52 @
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy who was very professional with the follow up call I think was Jeremy? Lube rack was Paul Householder, very professional both of them
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November 18, 2024

LaFontaine Ford employees were very helpful and knowledgeable during my last visit. I had my F150 serviced there qnd always will. More

by donna_carrothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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November 06, 2024

It was an enjoyable visit! Quick service made me happy! I will return! I love the French name! The fountain! More

by debbiemcfalone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No names given! A+ work
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November 03, 2024

The dealership was fine the salesperson not so much He wouldn't listen he was pushy and he was only worried about selling a vehicle More

by romo4379
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric
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October 28, 2024

Kyli is very helpful, thorough, knowledgeable and keeps us informed on pricing and repair progress. Love the car delivery perk😊💕 More

by ruthe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyli Verduci
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October 26, 2024

Bought a jeep from them had it for a day and there was a loud squeaky noise. My son in law and I fixed the problem. Now two weeks later there is oil all over in my engine. Bring it in and they say it's unsa More

by kidd.brian66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kylie and sales people
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Oct 31, 2024 -

LaFontaine Ford of Grand Rapids responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us when you have an opportunity, and we will be more than happy to try and turn your experience around. Bob Dunkelberger bdunkelberger@lafontaine.com General Manager

October 21, 2024

They put in the extra effort that other dealers didn't want to. Will shop there again. More

by Randy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert, Octavia
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