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LaFontaine Ford of Grand Rapids
Grand Rapids, MI
214 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 214 reviews
October 05, 2023
Sales staff treated my family with respect throughout the entire process and at no point became pushy. They were respectful of our needs with our trade-in and did a great job in make sure the deal could be entire process and at no point became pushy. They were respectful of our needs with our trade-in and did a great job in make sure the deal could be made. I would recommend shopping with LaFontaine Grand Rapids. More
by pete schneider
Employees Worked With
Robert Vanhorn, Jordan Zuniga
October 04, 2023
Very friendly sales and staff, Emily (my sales lady)went above and beyond to find me the vehicle I was looking for, very pleased with my purchase! above and beyond to find me the vehicle I was looking for, very pleased with my purchase! More
by T1
Employees Worked With
Emily and Morgan
September 15, 2023
The vehicle was as described to me over the phone and the test drive verified driveability and condition (however I did miss that the driver's power door lock doesn't work). Negotiated a fair deal which was test drive verified driveability and condition (however I did miss that the driver's power door lock doesn't work). Negotiated a fair deal which was fairly painless. They delivered it which was a huge plus. I would consider this dealer again for future automobile purchases. More
by scottdbrennan
Employees Worked With
Jerry H.
September 12, 2023
I have three cars, and always get great service at LaFontaine Ford of Grand Rapids. I recently had a blinker replaced on my Mustang, I waited only a short time, and I was all set to leave with my blin LaFontaine Ford of Grand Rapids. I recently had a blinker replaced on my Mustang, I waited only a short time, and I was all set to leave with my blinker repaired. Great service also from Drew at the service desk! More
by timnowak
Employees Worked With
Drew, Hubert
September 12, 2023
This dealer went above and beyond to make sure that I received the new car that I ordered from them. That meant paying off the lease of the first car that turned out to be a lemon and getting me into a n received the new car that I ordered from them. That meant paying off the lease of the first car that turned out to be a lemon and getting me into a new car that wasn't. More
by D59
Employees Worked With
Jerry Kragt, Jeremy Trent, Kylee in service
August 28, 2023
I have been a customer for several years. I do not like the change for getting my oil changed. I like staying in my car while it's being serviced. I do not like the change for getting my oil changed. I like staying in my car while it's being serviced. More
by 1939jud
Employees Worked With
I have no idea, I waited in the customer area.
August 24, 2023
Team got me right in and fixed my truck so I wasn't stranded over the weekend. I really appreciated the manager and the tech's jumping right in. stranded over the weekend. I really appreciated the manager and the tech's jumping right in. More
by mbosset
Employees Worked With
Service Manager
August 09, 2023
They didn’t detail my vehicle like they said they would before giving it to me. They did fix what they said they would. Warranty does not cover much. before giving it to me. They did fix what they said they would. Warranty does not cover much. More
by Viewer 1101
Employees Worked With
Pat Kelly
August 07, 2023
My first visit to LaFontaine, I purchased my Lightning at Keller new n 1999,t has always Ben serviced at this location. LaFontaine has a great staff and and service.I will be back. Keller new n 1999,t has always Ben serviced at this location. LaFontaine has a great staff and and service.I will be back. More
by bud
Employees Worked With
Did not get any names
