LaFontaine Ford of Lansing

I had to call them each day to find out what was going on with my car. They did finally offer an Enterprise rental car. Now Enterprise service was exceptional! They had my car for 2 and a half days. When with my car. They did finally offer an Enterprise rental car. Now Enterprise service was exceptional! They had my car for 2 and a half days. When I received my bill they charged me a $50 deductible which was not supposed to be the case. So now I have to call Ford and straighten this out and Discover and unauthorize payment. I got into my car to drive home and it was a muddy mess! My clock was off, the radio had to be reprogrammed and my sunglasses were tossed in the passenger seat with a bunch of crumbs under them. I keep my car immaculate which is how it was when I went in for service and expected it to be returned the same way. (This has always been respected and the normal experience I received from Courtesy Ford and Shaheen Chevrolet when I took my car to both places in the past for service.) Both front mats had dirt and muddy footprints on them. The mat behind the driver's seat was turned upside down. I have no idea why except that when I turned it over it also had muddy footprints on it. Made me wonder if 3 people got in and took it to lunch??? I called Chad to let him know about all this and said here's a tip: when a customer's car comes in the shop clean, it should leave that way. He didn't offer any apology nor did he say bring it in and we'll clean it up for you or give you a discount of some sort. Is this really any way to keep a customer's business? I wouldn't dream of treating anyone this way. More