LaFontaine Ford of Lansing

Great Staff, Match the person to the right vehicle I went in for an oil change on my Escape and came out with a 2018 F150! Robert Andrus did a fantastic job listening to me about my needs and wants in I went in for an oil change on my Escape and came out with a 2018 F150! Robert Andrus did a fantastic job listening to me about my needs and wants in a vehicle and were able to get me a quality truck in my price range. They all stayed late to take care of me and this sale and that meant a lot because they could have easily asked for me to come back at a future date. I highly suggest LaFontaine Ford in Lansing as they are one of the few dealerships where the staff listens to the customers and work hard to match the owner with the right vehicle. More

Lost my business I found a truck online, scheduled a test drive. I called, left a message letting them know I would be late. When i arrived the manager Greg, was to I found a truck online, scheduled a test drive. I called, left a message letting them know I would be late. When i arrived the manager Greg, was to busy visiting with a co-worker to even give me the keys. He finally stood up and gave me the keys from behind his desk and said someone would be out shortly. After a test drive, we sat with Jennifer and discussed the warming lights being on and asked whats the best deal they could do for us. After a 10 minute conversation with her manager, their response was "we can definitely make the numbers work for you" We asked her to be a little more specific and her answer was "well without a commitment from you we really cant say" Who commits to a vehicle if you dont know the final purchase price and they wont even run a diagnostic on the truck to determine why the warning lights are on? We will never go back there. Truly disappointed. We have purchased 3 vehicle in the last 2 years and this was by far the worst experience we have ever had. More

LaFontaine Ford Service gets the problem Fixed. I can't say enough good things about LaFontaine Ford's service department. I had originally purchased my 2016 Ford Explorer from Grand Ledge Ford and I can't say enough good things about LaFontaine Ford's service department. I had originally purchased my 2016 Ford Explorer from Grand Ledge Ford and from day one I had complained about the right front passenger seat rocking and making a noise when the vehicle was turning. Twice GLF looked at it and claimed they couldn't duplicate the problem though pulling out of the dealer it still existed. Finally I called Ford Motor Company to see what could be done, and they recommended taking it to another dealer which is how I ended up with LaFontaine. The people in service listened to my problem and discovered the issue and ordered a new seat track which resolved the problem. This dealer is where I plan to take my business from now on. They aren't consumed by trophies like GLF, they are consumed by customer satisfaction. More

Worth the trip from the west side! My husband and I are very pleased with the sales team and overall quality deal we received this past week at Lafontaine Ford of Lansing. Chad was ext My husband and I are very pleased with the sales team and overall quality deal we received this past week at Lafontaine Ford of Lansing. Chad was extremely helpful and great to work with! We will go back. Thank you! More

Fast & Efficient Service!! I took my 2015 Edge in for the normal 5,000 mile oil change & tire rotation & was completely surprised when Michelle from the service desk came to get I took my 2015 Edge in for the normal 5,000 mile oil change & tire rotation & was completely surprised when Michelle from the service desk came to get me because they were all done! I know I didn't have anything special done, but they treated me like I was spending a lot to have something done. I appreciate the speed & efficiency of the service department. More

Outstanding experience and integrity The manager and sales staff were absolutely wonderful. If you want to deal with men that are honest and upright lafontain is the place, sales staff w The manager and sales staff were absolutely wonderful. If you want to deal with men that are honest and upright lafontain is the place, sales staff with integrity is hard to beat. More

Awesome I went to Lafontaine Ford on Ceder, I did not have the best credit. As soon as I got there they met me at the door, offered refreshments. Then I was i I went to Lafontaine Ford on Ceder, I did not have the best credit. As soon as I got there they met me at the door, offered refreshments. Then I was introduced to Big Joe Bacer, we was GREAT! GO SEE JOE HE WILL MAKE IT HAPPEN. More

Waiting on repair Brought car on for oil change and blower motor repair. It has taken 1 hr for oil change. Now 2 hrs later car is still sitting outside. Brought car on for oil change and blower motor repair. It has taken 1 hr for oil change. Now 2 hrs later car is still sitting outside. More

TIM TINGLEY is a 10 PLUS We called from upstate, NY (an 8 hour drive each way) after Internet Shopping for almost a week, for a Used Yukon Denali or Cadillac Escalade. I felt We called from upstate, NY (an 8 hour drive each way) after Internet Shopping for almost a week, for a Used Yukon Denali or Cadillac Escalade. I felt like I had won the Lotto when I reached TIM TINGLEY. My husband and I have worked in the Automotive Business for over 25 years, he, as a Master ASE Tech, and me, in Upper Management. I was prepared to get the brush off, but was pleasantly surprised by TIM's soft spoken, knowledgeable, compassionate demeanor. He answered all of my questions, and then some. He went out of his way not to pressure me. His follow up was the best I have ever encountered. He wanted to check the R.O. on the car, as it was a high mileage vehicle. He not only did that, he sent us the R.O. so we could see exactly what was done, needed, and or recommended be done. He could tell I was very concerned about the upkeep and told me he wanted to go out and go over the car again, as if HE himself was looking to purchase it. He did an extensive hands on inspection, including a "nose test", no smokers, etc. He even sent a photo on my cell phone of a very minor scratch on the rear bumper. He treated me with the utmost respect during the entire procedure. I would recommend driving any distance to buy a Used Vehicle from Tim, because he will be your eyes, when you cannot be there. Hat's off to Tim, and thank you from the bottom of our heart. Merrilee Finch More

Greatfull and Trustworthy!!! This,was my first expetience working with LaFontaine Ford. I realky appreciate how,hard they worked to truly get me in the car I wanted and not just This,was my first expetience working with LaFontaine Ford. I realky appreciate how,hard they worked to truly get me in the car I wanted and not just the car they wanted to sell!! Professionalism at its best by salemen JACOB PARKS not just during but postvas well!! Thank you Allesha Morris More