LaFontaine Ford of Lansing

LaFontaine Ford Service gets the problem Fixed. I can't say enough good things about LaFontaine Ford's service department. I had originally purchased my 2016 Ford Explorer from Grand Ledge Ford and I can't say enough good things about LaFontaine Ford's service department. I had originally purchased my 2016 Ford Explorer from Grand Ledge Ford and from day one I had complained about the right front passenger seat rocking and making a noise when the vehicle was turning. Twice GLF looked at it and claimed they couldn't duplicate the problem though pulling out of the dealer it still existed. Finally I called Ford Motor Company to see what could be done, and they recommended taking it to another dealer which is how I ended up with LaFontaine. The people in service listened to my problem and discovered the issue and ordered a new seat track which resolved the problem. This dealer is where I plan to take my business from now on. They aren't consumed by trophies like GLF, they are consumed by customer satisfaction. More

Worth the trip from the west side! My husband and I are very pleased with the sales team and overall quality deal we received this past week at Lafontaine Ford of Lansing. Chad was ext My husband and I are very pleased with the sales team and overall quality deal we received this past week at Lafontaine Ford of Lansing. Chad was extremely helpful and great to work with! We will go back. Thank you! More

Fast & Efficient Service!! I took my 2015 Edge in for the normal 5,000 mile oil change & tire rotation & was completely surprised when Michelle from the service desk came to get I took my 2015 Edge in for the normal 5,000 mile oil change & tire rotation & was completely surprised when Michelle from the service desk came to get me because they were all done! I know I didn't have anything special done, but they treated me like I was spending a lot to have something done. I appreciate the speed & efficiency of the service department. More

Outstanding experience and integrity The manager and sales staff were absolutely wonderful. If you want to deal with men that are honest and upright lafontain is the place, sales staff w The manager and sales staff were absolutely wonderful. If you want to deal with men that are honest and upright lafontain is the place, sales staff with integrity is hard to beat. More

Awesome I went to Lafontaine Ford on Ceder, I did not have the best credit. As soon as I got there they met me at the door, offered refreshments. Then I was i I went to Lafontaine Ford on Ceder, I did not have the best credit. As soon as I got there they met me at the door, offered refreshments. Then I was introduced to Big Joe Bacer, we was GREAT! GO SEE JOE HE WILL MAKE IT HAPPEN. More

Waiting on repair Brought car on for oil change and blower motor repair. It has taken 1 hr for oil change. Now 2 hrs later car is still sitting outside. Brought car on for oil change and blower motor repair. It has taken 1 hr for oil change. Now 2 hrs later car is still sitting outside. More

TIM TINGLEY is a 10 PLUS We called from upstate, NY (an 8 hour drive each way) after Internet Shopping for almost a week, for a Used Yukon Denali or Cadillac Escalade. I felt We called from upstate, NY (an 8 hour drive each way) after Internet Shopping for almost a week, for a Used Yukon Denali or Cadillac Escalade. I felt like I had won the Lotto when I reached TIM TINGLEY. My husband and I have worked in the Automotive Business for over 25 years, he, as a Master ASE Tech, and me, in Upper Management. I was prepared to get the brush off, but was pleasantly surprised by TIM's soft spoken, knowledgeable, compassionate demeanor. He answered all of my questions, and then some. He went out of his way not to pressure me. His follow up was the best I have ever encountered. He wanted to check the R.O. on the car, as it was a high mileage vehicle. He not only did that, he sent us the R.O. so we could see exactly what was done, needed, and or recommended be done. He could tell I was very concerned about the upkeep and told me he wanted to go out and go over the car again, as if HE himself was looking to purchase it. He did an extensive hands on inspection, including a "nose test", no smokers, etc. He even sent a photo on my cell phone of a very minor scratch on the rear bumper. He treated me with the utmost respect during the entire procedure. I would recommend driving any distance to buy a Used Vehicle from Tim, because he will be your eyes, when you cannot be there. Hat's off to Tim, and thank you from the bottom of our heart. Merrilee Finch More

Greatfull and Trustworthy!!! This,was my first expetience working with LaFontaine Ford. I realky appreciate how,hard they worked to truly get me in the car I wanted and not just This,was my first expetience working with LaFontaine Ford. I realky appreciate how,hard they worked to truly get me in the car I wanted and not just the car they wanted to sell!! Professionalism at its best by salemen JACOB PARKS not just during but postvas well!! Thank you Allesha Morris More

Used car sales experience was the BEST EVER! We had the BEST experience EVER buying a car from this dealership! The only reason we came all of the way to Lansing to buy a car is because our sales We had the BEST experience EVER buying a car from this dealership! The only reason we came all of the way to Lansing to buy a car is because our sales agent Todd Cowen made it such an awesome experience. Todd was very helpful and courteous, he treated us like a family member. We had gone to 3 other dealerships in Brighton, Waterford and Fenton and were treated like we were idiots. Todd Cowen found the exact vehicle we were looking for within an hour of our arrival. He even took us to another LaFontaine lot a couple of blocks away to find what we needed and it was even closing time! We purchased a 2013 GMC Acadia with low mileage and we couldn't be happier. The finance department was very helpful and expedient. If you want a great experience purchasing a vehicle you need to see Todd Cowen. More

IDIOTS They are incredibly rude and ridiculously overpriced! Don't go here! Wish I could give half a star just terrible!! Dirt, and no clue what they're doin They are incredibly rude and ridiculously overpriced! Don't go here! Wish I could give half a star just terrible!! Dirt, and no clue what they're doing! More