LaFontaine Honda

Hi I would like to thank Ha Parrinello for her hassle free friendly and knowledge of the Honda vehicles. She went above and beyond by not only filling the gas tank personally, but made sure all of my qu free friendly and knowledge of the Honda vehicles. She went above and beyond by not only filling the gas tank personally, but made sure all of my questions were answered. Some of the other staff at Lafontaine helped also, when I came in and Ha was busy with another customer. The whole experience was hassle free no pushing to sell me anything I did not want and only seemed to want to please me. Everyone at Lafontaine went above and beyond to help make my new car buying experience a very nice one! I decided to buy a Honda CRV EX L with navigation and love the car. This is the third Honda I have purchased and I will continue to not only purchase my next Honda from Ha at Lafontaine, but will have it serviced here as well. Have never had any negative things happen and have been very happy. They have shuttle service if you require a ride to work, as I have in the past, and am sure I will again. I do not work that far from Lafontaine, so it works out well for me. Thank you Mary Ellen More

Our salesperson, Kim Moore, was very helpful and cooperative. She worked very hard to get us a great price and just the car we wanted. Even though it was just a week before Christmas, she spent lo cooperative. She worked very hard to get us a great price and just the car we wanted. Even though it was just a week before Christmas, she spent lots of time with us. We test drove several cars before deciding on a Civic. I plan to go to LaFontaine for all my service needs. Kim even got the manager to match the trade-in value and price that another Honda dealer quoted us. We are very satisfied. My husband and I highly recommend Kim. More

My experience with this dealership was great. I believe a lot of it has to do with the salesman Bill Marks. He is the the best used car salesman that i have dealt with in all my years buying new or used cars lot of it has to do with the salesman Bill Marks. He is the the best used car salesman that i have dealt with in all my years buying new or used cars. i hope to purchase more cars from Lafountaine in the future because of him. More

This is my third Honda vehicle that I have leased from Ha at Lafontaine Honda and as always I am very happy with the experience. My Honda Accord Lease was coming up, and it was time to upgrade to an SUV do t at Lafontaine Honda and as always I am very happy with the experience. My Honda Accord Lease was coming up, and it was time to upgrade to an SUV do to the expansion of my family. I had kept in contact with Ha through telephone and emails with repsect to what deals were out there on current Honda leases and finally was ready to pull the trigger on a 2011 CRV. The entire experience was very low key. I am always up front with dealers about my expectations for MSRP, sale price, and my desires as far as payments go, and I'm not really into "haggling" on prices. When I come in, I give what I'm willing to pay, and Ha is always up front with me about whether or not this is a realistic expectation. I enjoy that she is very down to earth, and never tries to give me the hard sell. In general I hate walking around the sales floors of department stores, auto dealerships, shoe stores, and anywhere else where someone is trying to give me the "hard sell". This is not my experience at Lafontaine. Ha answers all of my questions, and then she has some questions of her own to guage what my needs are. From there its a mutual process where she provides me with useful information on the entire process and I'm free to make a decision without someone breathing down my neck. Overall I think that they make the process very simple to understand and everything feels like it is taken care of for you. Unfortunately I'll be moving about two hours away from the dealership pretty soon, but I don't think that will stop me from coming back to Dearborn to lease/buy my fourth vehicle from Ha at Lafontaine Honda. Once you find a good thing, stick with it. More

My husband and I were in great need of a new vehicle and we were ready to purchase from LaFontaine. Walked into the dealership late at night, met Kim and the service began! She was a bubbly, professionally we were ready to purchase from LaFontaine. Walked into the dealership late at night, met Kim and the service began! She was a bubbly, professionally poised, get-it-done kind of woman. We sat and she did all the work. Called for insurance, detailing, paperwork, more paperwork and even personally filled the gas tank. The other salesman joined in to help too. Within two hours we were sitting behind the wheel of our vehicle driving home. What a painless whirlwind-of-a-deal she got for us. It is NEVER a pleasure to give up your hard earned money for anything but she sure made it easier. Have not felt so good about a purchase since the last time we bought a car from this dealership in 2002. Thanks Kim. We will be in touch. George & Denise Daniels More

I had an absolutely horrible experience at this dealership. I took my 2000 Accord in for a "diesel" like sound the engine was making. Was told a belt needed to be replaced and also front brake pa dealership. I took my 2000 Accord in for a "diesel" like sound the engine was making. Was told a belt needed to be replaced and also front brake pads and rotars needed something to the tune of $835. Fine, so be it. When my car was "ready", it failed to start. They were able to finally get it to start, and told me that this was a fluke and that I'd be guaranteed to not have this problem again. The guarantee was that all $835 would be refunded (verbal agreement with a hand shake). 3 days later, I was stranded with a car that would not start. Been going round and round, being told that the Service Manager, Mike does not have the proper authorization to make that kind of promise. As a customer, how am I supposed to know who has authorization? He was the manager of the service department. The service all around was horrible, having to wait an entire day with no contact as to whether or not my car was being serviced. Don't get me started on the rental car company they use - I had to return the vehicle early and pick up a new one because they sold it. What a major inconvenience. I will never ever come here again. More

I came in to LaFontaine Honda on the recommendation of a coworker who recently leased a car from Kim Moore. It was truly a no pressure visit. I felt comfortable while looking at my options. Kim was very fri coworker who recently leased a car from Kim Moore. It was truly a no pressure visit. I felt comfortable while looking at my options. Kim was very friendly and helpful throughout the entire process. She made sure that we knew all of our options for purchasing and leasing and did not pressure us to make a decision on our first visit. If you are looking for a vehicle I would highly recommend LaFontaine Honda! More

Ha was very patient and professional in the way that she helped me to choose a car.A process that took from April untill September.During that period I must have visited the dealership at least eight times, helped me to choose a car.A process that took from April untill September.During that period I must have visited the dealership at least eight times,and at no time did she become impatient with me.I think I test drove most of the models that Honda builds.She told me that she never wanted to sell someone a car untill they were sure it was the right car for them.I finally purchased an Accord EX-L and love it.Thanks Ha. Dan S. More

I have bought few cars in my life but I have to say this I have bought few cars in my life but I have to say this was my best experience yet. I was treated with the outmost respect and care by these people I have bought few cars in my life but I have to say this was my best experience yet. I was treated with the outmost respect and care by these people. Kim Moore is an outstanding dealer and a wonderful individual. She treated me like family. She didn't let me leave the place without me being comfortable with everything regarding my car. I have asked her numerous questions about the car and she always was prompt and pleasant about all my concern. I never met her before but I feel like I known her forever and that she really cares about me and my feeling/concerns and not only to make a sale. She is the old fashion car saleswoman that puts her heart and soul in her work and cares about people. I wish there were more people like her out there. I was on the verge of changing my mind but she was the one who kept me on the path. I'm glad that I stuck with her and I got my dream car. I don't think that I would like to go back to Lafontaine if she was not there anymore. Thank you Kim you are amazing! More

You gotta go see Kim Moore! She set us up big time and kept us up to day throughout the process. We had a Pilot in mind and when they found one that had to be driven from Milwaukee, I asked if she could kept us up to day throughout the process. We had a Pilot in mind and when they found one that had to be driven from Milwaukee, I asked if she could possibly find one closer so as not to purchase a new car with 400 miles on it. Yeah, I was being overly picky, but she found one much closer within a couple days and we now have an awesome new SUV. Great service - met sales manager, service manager, GM. All extremely friendly and appreciative of our business. Will take my business to LaFontaine even though they are a bit further away. More