LaFontaine Hyundai of Livonia

A MUST READ: On 12/21/2022 my wife purchased a new 2023 Hyundai Tucson Hybrid from LaFontaine Hyundai. Unfortunately, due to market conditions and limited inventory this dealership marks up hybrid models t Hyundai Tucson Hybrid from LaFontaine Hyundai. Unfortunately, due to market conditions and limited inventory this dealership marks up hybrid models thousands of dollars above MSRP. Other local dealers do not. We even put down $3,000 to help manage the payments. Nevertheless, we purchased the vehicle. A few days later, I noticed a "2.0D" badge on the rear of the vehicle instead of "hybrid". The 2.0D badge means 2.0 diesel engine.This model is not even sold in the United States. I notified the dealership immediately. They advised to bring the vehicle back to replace the rear badge. A few days later, I discovered numerous scratches and swirl marks all over the hood that apparently had been there from the time of delivery. The vehicle had never been washed. Even thought the vehicle had gone through a pre-delivery inspection, LaFontaine Hyundai never found or disclosed the damage or the wrong badging on the rear of the vehicle. Two huge oversights. Once again, I contacted the dealership and they suggested I bring it back to try to polish and buff out the scratches and swirl marks. Unfortuately, they were not able to. Both of these discrepancies should have been found, disclosed and corrected. Doing the right thing by the customer should never be this difficult. Rather, full disclosure of these issues was never provided. I complained to the new car sales manager to no avail. I left the dealership and went to Glassman Hyundai for inspection and second opinion. After close inspection it was revealed that the hood had apparently been repainted. Unbelievable! After learning of the news, I immediately contacted the sales manager Hunter Luchenbill , general manager Calvin Wiley and the owner Ryan LaFontaine. No one wanted to take responsiblity to address the issue. The owner Ryan LaFontaine never even bothered to respond. Hyundai Customer Service said it was a sales issue and directed me back to dealership. As a first time customer at LaFontaine, our entire experience was extremely frustrating and disappointing. This should never happen to a new customer. It takes a long time for a business expecially, a car dealerhip to establish a good name and reputation with honesty and integrity. This was not what my wife and I were expecting. LaFontaine failed us on multiple levels. With that said, our experience was very disappointing and still no resolution in sight. As a result, I would highly recommend shopping elsewhere. More

Never take your vehicle to this service center! Just over 2 and a half weeks ago my partner and I took my Veloster here because the fan knob stopped working. He is a mechanic and before taking it i Just over 2 and a half weeks ago my partner and I took my Veloster here because the fan knob stopped working. He is a mechanic and before taking it in, he took a look at it and saw that is was all melted. It is sadly common for the car and we opened up a case with Hyundai. Hyundai said it is likely to be covered if we take it in and get it diagnosed at the dealer. They said in the case that the repair is not covered we would have to pay the $150 diagnostic fee. So We took it in and were told it shouldn't be more than 24-48hrs. We told them exactly what part was having the issue. A few days later after still not hearing anything about it,, WE were told that the part we asked them to look at still had not been looked at and they need an additional $313 for further diagnostic. We tell them we should not have to pay this because we told you what part had the problem, it has not even been looked at, and it's been way longer than the 24-48 hrs. They said they will talk to some people and figure something out and we still never heard back. Our case manager was working with us to try to make it right and at just over the 2 week mark we are told the only way it can be finished being diagnosed is if we approve the $313. Immediately after approving the additional charges they look into the part we told them to look at in the first place and they say that it was the problem and it will not be covered and we are stuck with the bill. We were without a car for over two weeks. Being a college student that also works full time I needed a way to get to work and school and they would not give me a rental car either so I had to borrow money to buy a cheap vehicle so i could keep working and going to class. Please never take your vehicle here unless you want to have them charge you for getting nothing done. More

They supposed to wash my car after the service but they didn’t even though I have all the warranties on my Tucson. I was waiting for one and a half hr on Friday 12/3/21 How can I trust sloppy people to mai didn’t even though I have all the warranties on my Tucson. I was waiting for one and a half hr on Friday 12/3/21 How can I trust sloppy people to maintain my car if they don’t know how to do their job right. More

Purchase experience Never felt pressured into my purchased. Never felt like I was being rushed. Don took the time to make sure that everything was to my satisfaction an Never felt pressured into my purchased. Never felt like I was being rushed. Don took the time to make sure that everything was to my satisfaction and that I understood everything. Was the easiest car purchase I have ever had. More

Excellent experience First time to lease a vehicle --always bought outright previously. U came recommended by 2 friends (one leased, one bought outright). Don answered all First time to lease a vehicle --always bought outright previously. U came recommended by 2 friends (one leased, one bought outright). Don answered all questions, showed me the service dept and interduced me to the people there. Showed me how the car worked, made sure the seat position was correct for me and the stearing wheel was in the right angle for my reach. He also connected the blueray, which is wonderful; because if he hadnot, I believe it still would not be connected in 3yrs from now when I turn it in.Over all it was a wonderful experience. More

My Hyundai Great vehicle, the place was nice, liked the quality off and the warranty often vehicle. I wish there were more features at a reasonable price. Great vehicle, the place was nice, liked the quality off and the warranty often vehicle. I wish there were more features at a reasonable price. More

Excellent Service Don Shellnut made purchasing a vehicle so easy. I was very impressed with the service I received from all the staff. I will definitely recommend Ralph Don Shellnut made purchasing a vehicle so easy. I was very impressed with the service I received from all the staff. I will definitely recommend Ralph Thayer Hyundai. More

Return Customer Always treated like family at Ralph Thayer.. this is my second vehicle purchased and I would definitely go for a third when it's time. Traded in a bea Always treated like family at Ralph Thayer.. this is my second vehicle purchased and I would definitely go for a third when it's time. Traded in a beautiful Sonata for an Elantra GT... This little car is fabulous perfect for what I need right now... If you're considering a new car check out Thayer Hyundai...ask for Don. More

Fantastic experience Overall fantastic experience. Whole process was very easy. We test drove cars and got pricing on a Thurs and came back on Sat to complete the purcha Overall fantastic experience. Whole process was very easy. We test drove cars and got pricing on a Thurs and came back on Sat to complete the purchase. Don even stayed late to make sure we had all our questions answered and were fully satisfied. More

My Dream Came True Thank God For Answering My Prayers. I always said, 'I will have a vechicle off the show room floor & it happened. With me driving off w/46 miles on my Thank God For Answering My Prayers. I always said, 'I will have a vechicle off the show room floor & it happened. With me driving off w/46 miles on my 🚗 More