LaFontaine Lincoln of Grand Rapids

i have bought a luxurious car and we are happy with this vehicle. however, in regards to how our sales experience was it was less than luxurious from the sales experience to how management handled this. t vehicle. however, in regards to how our sales experience was it was less than luxurious from the sales experience to how management handled this. this just reinforces my belief that consumers are nothing more than numbers to a dealer and much less than being treated like a possible future client. only being sold a product and not at all about professionalism. More

My vehicle was at LaFontaine for a 50/60,000 mile check. I also asked for an oil change and stated that I had no problems to report. Work was done in a timely fashion. Staff was courteous and on-top of t I also asked for an oil change and stated that I had no problems to report. Work was done in a timely fashion. Staff was courteous and on-top of the process. My only disappointment was to find that there was no reporting back to me as far as battery check, fluid levels or tire air pressure. You would think that that amount of miles would have included a tire rotation. My history has shown that since the dealership change from Pfeiffer Lincoln that I have to ask point blank for everything and leave nothing to chance. My receipt also says nothing about fluid level so I have to assume they checked and are ok. Pfeiffer always had a very specific checklist with associated levels for everything. Leaves me wondering rather than assured since I use the dealership where I purchased my vehicle as my only maintenance. My vehicle in a 2016 Lincoln MKX, on which I still carry Lincoln Extended Warranty and purchased new in early 2017. Current mileage is 62,259 miles and is receives maintenance on average 3 times per year since new. More

My experience has been one to remember. Ethan has been professional and helpful as well as Tyler. I’m satisfied with my Corsair, I’m looking for to doing business in the near future. Ethan has been professional and helpful as well as Tyler. I’m satisfied with my Corsair, I’m looking for to doing business in the near future. More

very positive experience. would buy from them again. did an internet sale and they were with me the whole way. effortless decribes my experience. would buy from them again. did an internet sale and they were with me the whole way. effortless decribes my experience. More

From the moment I walked in the door at LaFontaine Lincoln in Grand Rapids I felt like they rolled out the red carpet! Corey helped us find the perfect luxury SUV for our family. Lincoln in Grand Rapids I felt like they rolled out the red carpet! Corey helped us find the perfect luxury SUV for our family. More

Everything went just as planned and got a better interest rate than planned. Zach was great to work with. rate than planned. Zach was great to work with. More

First time doing business here, Alfonso was very patient with us as we had many questions about the Lincoln aviator that we were interested in buying. We are very happy so far with this car and look forward with us as we had many questions about the Lincoln aviator that we were interested in buying. We are very happy so far with this car and look forward to doing business with them in the future. More

Simple oil change and tire rotation. No issues. In and out in less than an hour. No issues. In and out in less than an hour. More

Cory was excellent to work with… Every employee we had an encounter with was very friendly and helpful… Very happy with our purchase. Excellent customer service!!! encounter with was very friendly and helpful… Very happy with our purchase. Excellent customer service!!! More

Everyone is very friendly and helpful. We just purchased another Lincoln and the sales team was also great. We just purchased another Lincoln and the sales team was also great. More