LaFontaine Lincoln of Grand Rapids

Quoted one prices for repairs, when car was fixed price was doubled with no updated calls before the work was performed. Spoke to sales manager whom instantly wanted to undo the work without any solutions was doubled with no updated calls before the work was performed. Spoke to sales manager whom instantly wanted to undo the work without any solutions as to how they plan to charge me double without my knowledge. We met at an agreed price I was not happy with at all. Then, I was requested/instructed to leave a great review against my experience. More

I drive a long distance to continue to use this service department. I am treated very well by the staff and my car gets serviced properly. I think Lafontaine is taking Service a bit higher than Pfeiffer di department. I am treated very well by the staff and my car gets serviced properly. I think Lafontaine is taking Service a bit higher than Pfeiffer did. I do wish they would have more car loners available for when my vehicle maintenance is multiple hours. More

Service has improved for this company in great ways. I am happy to see the improvements. I am happy to see the improvements. More

Prompt and do what they say they do , salesman was very professional and helpful. He made the buying a pleasure professional and helpful. He made the buying a pleasure More

Had the battery replaced on my 2017 Ford Fusion Energi. The entire team was very helpful working with Ford to make sure my warranty was honored and my car was up and running better than ever! Craig was a g The entire team was very helpful working with Ford to make sure my warranty was honored and my car was up and running better than ever! Craig was a great service advisor to work with! More

The Lincoln Corsair is the right size and style for what we wanted. Our sales person, Pat Cavanaugh, made the whole transaction as easy as possible. We have purchased several cars from him and we are always we wanted. Our sales person, Pat Cavanaugh, made the whole transaction as easy as possible. We have purchased several cars from him and we are always delighted with the process. Also, our experience with your service group is very good. More

Excellent service, fro the start to the finish…I highly recommend my sales person and the dealership. recommend my sales person and the dealership. More

Tom Elliott was a great salesman, very friendly and cared about the customer. He showed us everything about the car and took the time to answer all of our questions. I would definitely purchase another vehic about the customer. He showed us everything about the car and took the time to answer all of our questions. I would definitely purchase another vehicle from Phiffer Lincoln in Grand Rapids. Go Pheiffer Lincoln, Thanks Tom Elliott!!! More

We have been Pfeiffer customers for many years. The sales staff is always extremely helpful and customer friendly. We were new customers to Michael Walden this year as our previous sales person ret The sales staff is always extremely helpful and customer friendly. We were new customers to Michael Walden this year as our previous sales person retired. Michael picked up to assure the ending of our lease, extension of our lease, and purchase of a new lease were timely and accommodating. The easy and comfortable service continued. He was extremely accommodating of our time schedule, ordering, extending a lease, and delivery of the vehicle. He took care of all the details, was very professional, and was very thorough and complete. His customer approach made everything "user friendly." In the past, we have always appreciated the excellent care in the service department. Likewise, past service has been a major reason for continuing to purchase from Pfeiffer. The service department staff have recently shown new faces. We trust the individualized and excellent service will continue. More

We were handled in a very professional manner ! Great experience all the way around . I would highly recommend them . Great experience all the way around . I would highly recommend them . More