LaFontaine Lincoln of Grand Rapids

Calling the dealership gets routed through your Detroit phone system which is arduous at best to navigate! As a Black label owner they always never understand car availability or what it means to have a 13 phone system which is arduous at best to navigate! As a Black label owner they always never understand car availability or what it means to have a 130K vehicle. Total run around! Went to the dealer on 28th street only to be told that w/o an appointment an oil change would be 10 days to two weeks! Crazy how I have been to your dealership half dozen times and always have new ppl! Ale-via waited on me and got my SUV in immediately. Extremely difficult to get service. No new updated window sticker stating the work was completed. Back ordered for the second time a rear window wiper with no follow up! Once in February and again on my May visit. Your company does not deserve to be a Lincoln franchise! Terrible customer care and service. I lease/own four Lincoln’s and would never consider purchasing from Lafountaine ever! My vehicles are under Detail Technologies/Lynda Ostosh/Christopher Ostosh! Terrible customer service period - and this is from many visits to your dealership - always the same! You should call to the dealership and try to schedule a service and maybe you will understand my frustration! The ppl at your call center in Detroit are generalist and don’t treat customers deserving of Lincoln respect! More

Dealership is interested in selling cars. The “Lincoln” experience is not the same as when it was Pheiffer. My entire experience was NOT what it was under the previous owners. The “Lincoln” experience is not the same as when it was Pheiffer. My entire experience was NOT what it was under the previous owners. More

I had a great experience at LaFontaine Lincoln of Grand Rapids. The staff was friendly, professional, and made the process easy and stress free. Rapids. The staff was friendly, professional, and made the process easy and stress free. More

They were excellent in customer service! ! They took the best care of me and delivered my car to my house!! ! They took the best care of me and delivered my car to my house!! More

I was very satisfied not only with the high level of work this dealership provided, but also with their clear and consistent communication methods. After dropping of my vehicle I had felt taken care of and c this dealership provided, but also with their clear and consistent communication methods. After dropping of my vehicle I had felt taken care of and confident my vehicle was in good capable hands. Over the next days I was then contacted by the dealership and provided clearn and detailed updates accompanied with proposed solutions to consider. Upon picking up my vehicle after being serviced, the team took the time to ensure I was promptly tended to, and satisfied with all of the work. Well done LaFontaine Lincoln of Grand Rapids. Special shout out to Dale and Shaun in service. More

I stopped in to make an appointment late in the day and they got me in for an oil change and other work!! they got me in for an oil change and other work!! More

Our salesperson (Tyler) was awesome. You could tell that he loved his job. He was very busy as there were three separate couples that wanted him to write up sales at the same time. That You could tell that he loved his job. He was very busy as there were three separate couples that wanted him to write up sales at the same time. That being said, he "kept his cool". We never felt that we received less than his best effort! More

Working with Ethan was an enjoyable experience. Once I told him what I was looking for in a pre-owned vehicle he provided excellent service. Exceptional professional service. Really appreciative Once I told him what I was looking for in a pre-owned vehicle he provided excellent service. Exceptional professional service. Really appreciative for the delivery of the vehicle to Southfield . The delivery person was extremely helpful in programming set-up. More

Working with Lance in service is terrific takes good care of customer and service issues of customer and service issues More

I will return for my next purchase too; very knowledgeable staff who supported but didn't pressure the sales process. knowledgeable staff who supported but didn't pressure the sales process. More