LaFontaine Lincoln of Grand Rapids

My husband and I had an outstanding experience purchasing a car from Patrick at LaFontaine Lincoln. Patrick was highly attentive and responsive to our needs and he was a joy to with throughout the purchasing a car from Patrick at LaFontaine Lincoln. Patrick was highly attentive and responsive to our needs and he was a joy to with throughout the purchasing and delivery process. Our satisfaction was of utmost importance to Patrick and he worked hard on our behalf. The finance and service staff we encountered were very friendly and impressive, as well. Kudos to your organization! More

I had a good experience and would recommend this dealership for buying your next automobile. dealership for buying your next automobile. More

very pleasant atmosphere, and welcoming sales staff. I purchased my leased 2022 Nautilus as I am very happy with it and the new ones are too teched out and you cannot get a V-6 engine any longer, sad... I purchased my leased 2022 Nautilus as I am very happy with it and the new ones are too teched out and you cannot get a V-6 engine any longer, sad..... More

Service communication is terrible! Things promised are not followed through. It has not been a good experience! Things promised are not followed through. It has not been a good experience! More

We had Gio as our salesperson. He was GREAT! The particular car that I preferred was not available on their lot. Gio was able to locate one in Pennsylvania. He quickly expedited th He was GREAT! The particular car that I preferred was not available on their lot. Gio was able to locate one in Pennsylvania. He quickly expedited the transfer of that vehicle to their dealership in Grand Rapids, MI. I appreciated the professionalism that Gio possessed. He made my whole experience a good one. Thank you More

Worked with Patrick for many years and bought quite a few cars from him. All used. Honest, easy to work with and will keep going until he gets us the right car that we are looking for in our price range.. w cars from him. All used. Honest, easy to work with and will keep going until he gets us the right car that we are looking for in our price range.. we highly recommend Patrick. More

I was surprised to be charged $2,800. 00 extra over MSRP that was mandatory and that not being explained in more detail The salesman just said it was for extra coverage But maybe I didn’t 00 extra over MSRP that was mandatory and that not being explained in more detail The salesman just said it was for extra coverage But maybe I didn’t want that type of coverage The closing person stated that the windshield had treated with some product and the paint had been clay bared and waxed. I don’t believe that was done to this vehicle as it was dirty on delivery and I removed some sticky from the shipping paper that was removed and waxed it when I got home. More

I worked with Alfonso. He was fantastic. Thank you for my new car. I love it! He was fantastic. Thank you for my new car. I love it! More

i have bought a luxurious car and we are happy with this vehicle. however, in regards to how our sales experience was it was less than luxurious from the sales experience to how management handled this. t vehicle. however, in regards to how our sales experience was it was less than luxurious from the sales experience to how management handled this. this just reinforces my belief that consumers are nothing more than numbers to a dealer and much less than being treated like a possible future client. only being sold a product and not at all about professionalism. More