Poor Customer Service and Communication
I came into your dealership on May 22nd looking to purchase a new car. After running my credit multiple times, the salesman that I was working with wa
I came into your dealership on May 22nd looking to purchase a new car. After running my credit multiple times, the salesman that I was working with was only able to get me so much in approved financing. I asked him about the pricing of the vehicle I was interested in and asked for a print out detailing the costs of everything. On Friday, May 24th, he finally provided me with that. At that time I told him that I would like to talk about the actual price that the car was being sold for. I mentioned that the actual market price that people were paying for that car was only around 20,000, yet the price I was being given was a little over 22,000. When I mentioned I wanted to negotiate the price of the car, I never heard back from that salesman. This was on Friday May 24th when I mentioned the negotiation. I reached back out to the salesman on Tuesday May 28th and Wednesday May 29th and never heard anything back from this salesman.
I was really inclined to purchase a vehicle from this location and from this salesman, however I was very upset with the customer service I received. When talking about down payments, the salesman tried to push me to borrow the money from family members or friends, and also the lack of communication from this salesman when I brought up the price of the vehicle was very unprofessional.
I purchased the vehicle I was interested in from the Summitplace Kia Auburn Hills dealership on May 29th, for less than the price I was trying to negotiate with this salesman. I am writing, hoping that the issue of customer service and lack of communication will be addressed for future customers. Have a wonderful day and thank you for your time.