LaFontaine Toyota
Dearborn, MI
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Celeste was very polite and helpful. Explained everything very clearly. I was still some confused by some of the settings in the car. Showed me how to download the owners manual on my p Explained everything very clearly. I was still some confused by some of the settings in the car. Showed me how to download the owners manual on my phone, which is much easier to understand, than the giant hard to find what you are looking for, in the one in the glovebox. She also sat with me and gave me some tips for my vehicle setting which was much appreciated. My service was finished in a timely manner. I especially liked video from the technician showing what was done. Overall a great experience. More
This dealer is not made for busy people. I have dealt with many Hyundai dealers in many states, but this one is an anomaly. Loaner cars are never available, they don’t vacuum or wash the car I have dealt with many Hyundai dealers in many states, but this one is an anomaly. Loaner cars are never available, they don’t vacuum or wash the car. I’ll be done with Hyundai once I get rid of my car. More
I am sharing my experience with this company. They are rip offs. They are one dealership that doesn’t care about any other other than their benefits. I bought a 2022 Toyota Rav 4 used car on fina They are rip offs. They are one dealership that doesn’t care about any other other than their benefits. I bought a 2022 Toyota Rav 4 used car on finance, market price was about $26-27k, but I was asked to pay $35,000 because they hiked their prices, made me pay a high down payment ($7,000) and put me on a 24% interest rate and promised that they’d sort me out after 1 year. I paid for a whole full year yet the principal balance of the car wasn’t going down and pay off balance was still almost same price as I financed the car. When I came back after 1 year, they didn’t care or kept giving me excuses and even asked me to put another $10,000 down payment for a used Toyota Rav 4 2024 with another high interest rate, when I didn’t agree, they just dismissed me. Just run away from this dealership. They are not nice. Might I add that my monthly payment/car note was kept at $983. More
Left the oil dip stick off my motor. I had to search for car at pickup. They played it off about the dipstick that he had just set it aside and forgot to put it back in. Mine had yell I had to search for car at pickup. They played it off about the dipstick that he had just set it aside and forgot to put it back in. Mine had yellow handle and the replacement was red. I was from out of town and starter went out and had to have it towed. Never offered anything but I'm sorry. My motor could have been ruined. More
The appointment was fast,I have 2 recalls and they made it all at the same time, they rotated my tires and a oil change in less the 2 hours, Celest was wonderful great customer service, it’s a big differen it all at the same time, they rotated my tires and a oil change in less the 2 hours, Celest was wonderful great customer service, it’s a big difference from the last time More
I appreciate the people who work with me at this dealership. They get you in and out in excellent timing. I appreciate the staff and their help as well, With assisting me based on the services that dealership. They get you in and out in excellent timing. I appreciate the staff and their help as well, With assisting me based on the services that I need. More
They were professional and informative and detailed causing one to feel that they were in excellent hands. This type of service is what keeps one coming back. causing one to feel that they were in excellent hands. This type of service is what keeps one coming back. More
The service department was very professional when establishing my appointment that was needed to get my vehicle in for a recall on a software update and I was able to get my vehicle back with in the establishing my appointment that was needed to get my vehicle in for a recall on a software update and I was able to get my vehicle back with in the time frame that was mentioned with out any inconvenience to myself and I really appreciate that. More
