LaFontaine Toyota

I am sharing my experience with this company. They are rip offs. They are one dealership that doesn’t care about any other other than their benefits. I bought a 2022 Toyota Rav 4 used car on fina They are rip offs. They are one dealership that doesn’t care about any other other than their benefits. I bought a 2022 Toyota Rav 4 used car on finance, market price was about $26-27k, but I was asked to pay $35,000 because they hiked their prices, made me pay a high down payment ($7,000) and put me on a 24% interest rate and promised that they’d sort me out after 1 year. I paid for a whole full year yet the principal balance of the car wasn’t going down and pay off balance was still almost same price as I financed the car. When I came back after 1 year, they didn’t care or kept giving me excuses and even asked me to put another $10,000 down payment for a used Toyota Rav 4 2024 with another high interest rate, when I didn’t agree, they just dismissed me. Just run away from this dealership. They are not nice. Might I add that my monthly payment/car note was kept at $983. More

I love the dealership every time I enter the building there's nothing but love spreaded there's nothing but love spreaded More

Left the oil dip stick off my motor. I had to search for car at pickup. They played it off about the dipstick that he had just set it aside and forgot to put it back in. Mine had yell I had to search for car at pickup. They played it off about the dipstick that he had just set it aside and forgot to put it back in. Mine had yellow handle and the replacement was red. I was from out of town and starter went out and had to have it towed. Never offered anything but I'm sorry. My motor could have been ruined. More

The appointment was fast,I have 2 recalls and they made it all at the same time, they rotated my tires and a oil change in less the 2 hours, Celest was wonderful great customer service, it’s a big differen it all at the same time, they rotated my tires and a oil change in less the 2 hours, Celest was wonderful great customer service, it’s a big difference from the last time More

I appreciate the people who work with me at this dealership. They get you in and out in excellent timing. I appreciate the staff and their help as well, With assisting me based on the services that dealership. They get you in and out in excellent timing. I appreciate the staff and their help as well, With assisting me based on the services that I need. More

The employees were so supportive & helpful. They responded professionally to my complain regarding the Horn continued deficency. They responded professionally to my complain regarding the Horn continued deficency. More

They were professional and informative and detailed causing one to feel that they were in excellent hands. This type of service is what keeps one coming back. causing one to feel that they were in excellent hands. This type of service is what keeps one coming back. More

The service department was very professional when establishing my appointment that was needed to get my vehicle in for a recall on a software update and I was able to get my vehicle back with in the establishing my appointment that was needed to get my vehicle in for a recall on a software update and I was able to get my vehicle back with in the time frame that was mentioned with out any inconvenience to myself and I really appreciate that. More

I would like to provide my feedback regarding my service experience at LaFontaine Automotive Group. My customer service experience with Business Manager Ace Ford and Javier Saulsberry was awesome. My vehicl experience at LaFontaine Automotive Group. My customer service experience with Business Manager Ace Ford and Javier Saulsberry was awesome. My vehicle went in for repairs in mid March 2026. It was identified that I needed a new transmission. Last year, my engine needed to be replaced. This again was one of the most stressful incidents I have dealt with, I would like to commend both gentlemen with the highest regard. Both assisted me from inception to completion. They were both highly professional and helpful. At the onset of when I reached out to LaFontaine, Mr. Ford assured me that the LaFontaine group would assist me to get my repairs successfully resolved. Please note, Mr. Ford and Mr. Saulsberry did just that! I could not be more pleased and I profusely thank them for their professionalism, integrity and care. I am very happy with my customer service experience! Again I thank them for going above and beyond to ensure successful resolution of my issue. More

Very good experience with all involved at the dealership. Thanks will tell people what a good experience Thanks will tell people what a good experience More