LaFontaine Toyota

Their service is extremely poor for LaFontaine Toyota. When we first purchased our 2016 Toyota from LaFontaine, the service was good. However, in about 2019, the service became very bad. My wife went i When we first purchased our 2016 Toyota from LaFontaine, the service was good. However, in about 2019, the service became very bad. My wife went in for an oil change and tire rotation. They asked about completing a "simple" recall. My wife was there for 3 1/2 hours. Immediately following that visit, the air conditioning went out. We took it back and they indicated the air conditioner was not repairable and would have to be replaced. We took it to another mechanic for a second opinion. He took a look and the power cord for the AC had gotten disconnected. That was it. We decided at that point that we would no longer have our Toyota Corolla service there. However, recently, we received a recall notice regarding the module that deploys the airbags and seat belt lock in a collision. I called on Tuesday, January 18, 2022, to make an appointment to have it serviced for the recall only. The appointment was made for today, Thursday, January 20, 2022, at 7:30am. When we got there this morning, the service rep indicated they had lost their Master Mechanic and there was no one that could do the repair. That is the last time they will do that to us. Although it is out of the way, we will be going to Page Toyota in Southfield to have the recall fixed. More

Johnnie O'Bannon, Used Car Sales, conducted a smooth and efficient sale. He was thorough and knowledgeable. And, I LOVE MY HIGHLANDER!!! I will definitely recommend him to others. Thanks again!! &#12852 efficient sale. He was thorough and knowledgeable. And, I LOVE MY HIGHLANDER!!! I will definitely recommend him to others. Thanks again!! 😊 More

After two weeks of trying to get my questions answered and never received a price on a Santa Fe (a request I made five times). I gave up on LaFont. It all worked out though, another Hyundai dealer (whic and never received a price on a Santa Fe (a request I made five times). I gave up on LaFont. It all worked out though, another Hyundai dealer (which I will post in another review) sold me a vehicle in less than two hours for a great price (shopped several dealers). More

Great Used Car Experoence Purchased A 2013 Toyota Camry. Steve Bathgate in the Used Car dept. was terrific. Gave me plenty of time to look over the car without bothering me b Purchased A 2013 Toyota Camry. Steve Bathgate in the Used Car dept. was terrific. Gave me plenty of time to look over the car without bothering me but was always there for questions. Made a good deal with me with no B.S. It was the easiest used car deal I ever made. Even stayed late just to make sure my license plate was on securely. Will recommend you to my friends, thank you. More

Poor Customer Service and Communication I came into your dealership on May 22nd looking to purchase a new car. After running my credit multiple times, the salesman that I was working with wa I came into your dealership on May 22nd looking to purchase a new car. After running my credit multiple times, the salesman that I was working with was only able to get me so much in approved financing. I asked him about the pricing of the vehicle I was interested in and asked for a print out detailing the costs of everything. On Friday, May 24th, he finally provided me with that. At that time I told him that I would like to talk about the actual price that the car was being sold for. I mentioned that the actual market price that people were paying for that car was only around 20,000, yet the price I was being given was a little over 22,000. When I mentioned I wanted to negotiate the price of the car, I never heard back from that salesman. This was on Friday May 24th when I mentioned the negotiation. I reached back out to the salesman on Tuesday May 28th and Wednesday May 29th and never heard anything back from this salesman. I was really inclined to purchase a vehicle from this location and from this salesman, however I was very upset with the customer service I received. When talking about down payments, the salesman tried to push me to borrow the money from family members or friends, and also the lack of communication from this salesman when I brought up the price of the vehicle was very unprofessional. I purchased the vehicle I was interested in from the Summitplace Kia Auburn Hills dealership on May 29th, for less than the price I was trying to negotiate with this salesman. I am writing, hoping that the issue of customer service and lack of communication will be addressed for future customers. Have a wonderful day and thank you for your time. More

New Camry Test Drive Experience I test drove a Camry here. James Williams was very helpful and nice. We looked at the car for a while, but he gave us all the time we needed. The m I test drove a Camry here. James Williams was very helpful and nice. We looked at the car for a while, but he gave us all the time we needed. The management was also good. I gave a 4 rating because the inside offices of the dealership could use some updating. Overall, a good experience. More

Service department is adequate. Management able to respond quickly, and resolve problems. Would advise to keep good records of documentation and receipts for your ch is adequate. Management able to respond quickly, and resolve problems. Would advise to keep good records of documentation and receipts for your charged services. More

Thank you Jay Jay saulsberry was great. Very kind and helpful even though I had a unique situation. He helped me see how things were possible and never made me feel Jay saulsberry was great. Very kind and helpful even though I had a unique situation. He helped me see how things were possible and never made me feel like an inconvenience. Thank you Jay! More

Worst service department Most unaccomidsting rude service department. Would never get another vehicle from them.No service provided on Saturday other than oil change. Very fem Most unaccomidsting rude service department. Would never get another vehicle from them.No service provided on Saturday other than oil change. Very female unfriendly and unaccomidsting More

Liars I Andrea Chapman just came into LaFontaine May the 10th of 2018 my person that wait on me name was Tony Jackson I told Tony that I was hearing a click I Andrea Chapman just came into LaFontaine May the 10th of 2018 my person that wait on me name was Tony Jackson I told Tony that I was hearing a clicking noise when I stopped on my brakes as I coasted to a red light or I was turning my car right or left he told me that they would check out the noise I had oil change done tire rotation and wheel alignment done that day when he told me the car was through I asked him about my brakes he told me that that clicking noise was normal that it was supposed to do that but yet the noise got louder so I could not bear with it anymore I took it to another car place to have them to check out my brakes they told me I need it front and rear pads front and rear rotors I had a oil change done tire rotation and we'll alignment done that day when he told me the car was through I asked him about my break he told me that they clicking noise was normal that it was supposed to do that but yet the noise. Got Louder so I could not bear with it anymore I took it to another car place to have them to check out my break they told me I needed 2 front and rear pads and front and rear rotors also 2 outer tie rods and alignments done and 1 left rear tie rod so with that being done and needed how did Tony figure that my car was supposed to make that clicking sound and that it was normal thank you very much Tony Jackson for lying to me and for that I will not bring my car back to LaFontaine for any other services oil or other with that being done and needed how did Tony figure that my car was supposed to make that clicking phone and that it was normal thank you very much Tony Jackson for lying to me and for that I will not bring my car back to life fighting for any other services oil or other now I'm stuck with these auto parts just want to say thank you Tony Jackson for lying to me so worried about a good rating well now you won't get rated at all thumbs down no stars very disappointing you LaFontaine More