LaFontaine Volvo Cars of Farmington Hills

The whole team at LaFontaine Volvo is awesome! Christian, the technicians, all the managers. Can't say enough good things about them! Christian, the technicians, all the managers. Can't say enough good things about them! More

The buying experience was very easy, low pressure. They accepted my lease turn in from another dealer, and followed through on all their commitments. Best car buying experience I have had in years. Pa They accepted my lease turn in from another dealer, and followed through on all their commitments. Best car buying experience I have had in years. Pat Dwyer and Chad were great to work with. I would buy again from them in a heartbeat. More

Overall a very pleasant experience except for the wait of over a hour to get the deal I wanted over a hour to get the deal I wanted More

I came in to explore possibilities for early lease termination. My experience was great, Martin was clear, provided all the information we needed and was not pushy. Overall a great experience. termination. My experience was great, Martin was clear, provided all the information we needed and was not pushy. Overall a great experience. More

Excellent service. I took my car into LaFontane of Farmington Hills with engine icon illuminating. Bradley and the service tech determined a sensor was the problem. Rep I took my car into LaFontane of Farmington Hills with engine icon illuminating. Bradley and the service tech determined a sensor was the problem. Replaced sensor in about a hour and a half and I was on my merry way. Excellent service team!!!!!!! More

The service team at LaFontaine Volvo is phenomenal. They always come through when they need to. I used their very convenient website to book my appointment for a valet service. They came to my workplac They always come through when they need to. I used their very convenient website to book my appointment for a valet service. They came to my workplace and picked up the keys from my secretary and had a very professional and courteous driver (his name was Nick) drive the car back to the dealer to get my maintenance completed. They told me that the car would be done same day, and they brought it back 2 hours before the estimated time! The car was perfectly detailed as well. Joy and Christian were helpful, easy to work with, communicative and incredibly accommodating. I service my Volvo, Subaru, and Jeep all through LaFontaine Volvo because of their incredible service! More

The dealership seems to be well organized. Follow up on questions was OK but often the response was "we can't share that information". This was especially true about the final contract and f Follow up on questions was OK but often the response was "we can't share that information". This was especially true about the final contract and financing documents. Additionally, at the close the finance person stepped me through a bunch of enhanced warranty options. I had not been introduced in any way to those options and felt blind sided. On a positive note they found the car I was looking for, acquired it from another dealer and worked diligently on discounts and Volvo incentives. I believe they need to work on internal processed to fully disclose to the customer the documents that need to be signed and options for additional warranties. More

This is the best dealership I have ever been to. From the amazing job Pat did working with me thru the sales/trade in process thru finalizing and signing with the awesome support of Chad. I can’t From the amazing job Pat did working with me thru the sales/trade in process thru finalizing and signing with the awesome support of Chad. I can’t speak highly enough of this amazing team at LaFontaine Volvo. The sales manager was amazing as well as we worked to finalize things. Their service department is equally amazing. Pat walked me back and introduced me to the sales team. This is exactly the customer experience I would expect and these guys delivered on this way beyond my expectations. More

Carlo and Chad were great - super helpful, responsive, and easy to work with. Highly recommend. and easy to work with. Highly recommend. More

Used web site to book service but it failed to register on dealer’s calendar. Was told one issue couldn’t be addressed without leaving the car…. Which required advance notice. However, all that was recover on dealer’s calendar. Was told one issue couldn’t be addressed without leaving the car…. Which required advance notice. However, all that was recovered by completing normal maintenance in record time, with the help of an excellent service rep More