LaFontaine Volvo Cars of Farmington Hills

Carlo was really great to work with, he made the process super easy and was detail oriented and super friendly! Joy in the service department also "Shined" she's a GEM. The Finance Person (Name?) he was als super easy and was detail oriented and super friendly! Joy in the service department also "Shined" she's a GEM. The Finance Person (Name?) he was also super helpful and made the process painless....except for the $67,000.00 check I had to cut...haha. All went as planned and we are happy with our purchase...Thanks Volvo! John Lawler More

Very knowledgeable and professional very friendly took time to go over various options would you recommend? time to go over various options would you recommend? More

Our recent 60,000 mile service was excellent. Brad Greenfield did a great job of explaining all the details and options, and the technician's video, as always, was informative and helpful. Brad Greenfield did a great job of explaining all the details and options, and the technician's video, as always, was informative and helpful. More

Amazing customer service, always polite, helpful and speedy service. Very grateful for the LaFontaine family. speedy service. Very grateful for the LaFontaine family. More

Those involved were very personable, informative, reliable, efficient, friendly, upfront, honest and easy to deal with. reliable, efficient, friendly, upfront, honest and easy to deal with. More

I was involved in a used car sales process with LaFontaine Volvo Cars of Farmington Hills that lasted an unusual four days, from Tuesday, May 26th through Friday, May 29th. Over the past 16 year LaFontaine Volvo Cars of Farmington Hills that lasted an unusual four days, from Tuesday, May 26th through Friday, May 29th. Over the past 16 years, my family and I have purchased or leased eight vehicles through LaFontaine, albeit through a different LaFontaine dealership, and we have never experienced delays, roadblocks, or communication issues that prevented us from completing a purchase in a reasonable timeframe. Unfortunately, this experience with LaFontaine Volvo Cars of Farmington Hills was arguably the worst car-buying experience I have ever had. The team at the Farmington Hills location did not live up to the standard I associate with a high-caliber dealership, especially when presented with a ready and serious buyer. I worked through a LaFontaine salesperson whom my family has trusted for 16 years, and who acted as a go-between during the process. In the past, I have typically been able to complete a vehicle purchase within two days. This time, however, there were repeated delays on the dealership’s side in producing a purchase agreement, which directly delayed my ability to complete financing. An additional delay was caused by an error in my name on the purchase agreement, which required correction and further slowed the process. On top of those issues, I was told their communication delays were due to the team working on other signings. I found that explanation especially frustrating, because had I walked into their showroom to purchase the vehicle directly, I would have been one of those signings. Instead, despite being a committed buyer, the process felt unnecessarily slow, disorganized, and poorly prioritized. Given my long and positive history with the LaFontaine family of dealerships, this experience was extremely disappointing. I expected a smooth, professional transaction. What I received was a drawn-out process filled with avoidable delays, poor execution, and excuses that did not match the level of service I have come to expect from LaFontaine. More

Everyone was very knowledgeable and helpful. Love the larger SUV. Matt G did great getting me the payment I was comfortable with. Love the larger SUV. Matt G did great getting me the payment I was comfortable with. More

Bradley Greenfield is a great Service Advisor. He took the time to explain the process and accurately estimated the charges for service. I just wish management did not impose a 3% fee for credit He took the time to explain the process and accurately estimated the charges for service. I just wish management did not impose a 3% fee for credit card use......... More

Very diligent and customer focused. Joy and Kaylee were great with communication throughout the process. Joy and Kaylee were great with communication throughout the process. More

Great vehicle buying experience! Our salesman, Joseph Pope, was friendly and informative. Chad in finance helped make the purchase frictionless. Well done all around. Our salesman, Joseph Pope, was friendly and informative. Chad in finance helped make the purchase frictionless. Well done all around. More