LaFontaine Volvo Cars of Farmington Hills

Great experience at the Volvo dealership My wife Kristen and I recently leased a new XC90 vehichle at your dealership and had the pleasure to work with Jhin Hur.  We test drove five different My wife Kristen and I recently leased a new XC90 vehichle at your dealership and had the pleasure to work with Jhin Hur.  We test drove five different vehicles (four from competitor companies) before choosing the XC90. I am writing you to let you know that Kristen and I were very impressed with Jhin's sales style, knowledge/expertise, and effort throughout our car buying experience.   Jhin's sales style was perfect- he was friendly and not pushy.  He seemed genuinely interested in helping us find us the right vehicle and quickly asked pertinent questions to understand what we were looking for. When asked about strengths and weaknesses of different vehicles, he was open and honest.  We told him we were interested in test driving other competitor vehicles and he was in support of that (which was refreshing to see as he wanted to make sure we were making the right decision).   Jhin's knowledge/expertise when it came to the XC90 was impressive.  He answered all our questions and had great knowledge on all of the XC90s features and how to use/activate them in the vehicle.  He did a good job following up in emails (preferred communication route) that were both detailed and concise when additional questions were asked after our initial visit.   Jhin's effort was also commendable.  Once the purchase was made and we were pressed for time as my wife had to work in the late afternoon, Jhin took the initiative without being asked to transfer our baby car seat and license plate while we were finishing up paperwork.  He then personally drove to our house later that evening to pick up the title we had forgotten to bring and further explain how to use and integrate some of the features on the vehicle (he set up our garage door openers through the vehicle, set up an app on our phone to access the vehicle, etc.). In conclusion, we want to thank you and your team for a terrific car leasing experience and believe Jhin Hur is a true asset to your company. More

Excellent service! Brian and his staff provided exceptional customer service during the hectic holiday season. Within 15 minutes of arriving for emergency service, I wa Brian and his staff provided exceptional customer service during the hectic holiday season. Within 15 minutes of arriving for emergency service, I was informed of the required repair and kept up to date throughout the entire process. More

Great Volvo purchase experience I worked with Jhin in the sales department on the purchase of my new 2016 V60 T6 R-Design wagon. Also involved was his mngr Matt Griffith. From t I worked with Jhin in the sales department on the purchase of my new 2016 V60 T6 R-Design wagon. Also involved was his mngr Matt Griffith. From the time I began looking at a few different Volvos, to the test drive, working out the numbers of the V60 and my trade in Volvo, and taking delivery of the new Volvo was simple and satisfactory. I was highly impressed with collecting my new Volvo, as was that the weather wasn't good on that day (typical Michigan winter). Jhin had the vehicle cleaned and fuel topped off; then had it situated where it was easy to move things from the old one to the new one. For paperwork and that side of the deal, Matt and Agron were helpful and made the wrapping up of the transaction quick & painless. Both were great though email and phone communication on items, since I travel extensively out of state for work. I did have my trade-in Volvo serviced at this location, and that experience was top notch as well. Which factored in to me purchasing the new Volvo from Jhin at LaFontaine Volvo. More

Continued Excellence Lafontaine Volvo was able to get my 2016 XC90 in for the 10K service with short notice and did an excellent job ensuring the vehicle was ready for a t Lafontaine Volvo was able to get my 2016 XC90 in for the 10K service with short notice and did an excellent job ensuring the vehicle was ready for a trip to Florida. The staff was excellent to deal with and I will be returning for any future service. More

Low pressure, nice guys Tom was very knowledgeable and did not pressure my family. He was available for questions, very pleasant and worked around our schedule. The rest of t Tom was very knowledgeable and did not pressure my family. He was available for questions, very pleasant and worked around our schedule. The rest of the team (agron and Kyle) were kind and helpful. More

Wonderful Sales Experience I recently leased a 2017 Volvo S60 from Lafontaine Volvo. My salesman was Jhin Hur. My experience with Lafontaine and Jhin was outstanding. I have lea I recently leased a 2017 Volvo S60 from Lafontaine Volvo. My salesman was Jhin Hur. My experience with Lafontaine and Jhin was outstanding. I have leased a lot of cars and this one of the best experiences I have ever had. Jhin was a pleasure to work with and always very responsive and understanding. He went an extra mile to make sure my garage door opener was remote into my car. I was so happy he did that. I am very pleased with Jhin, Lafontaine Volvo and the Volvo S60 vehicle. More

Great Sales and Service Experience Kyle was very professional and helpful during the entire sales process. He answered all of our questions, and made the experience of buying a new vehi Kyle was very professional and helpful during the entire sales process. He answered all of our questions, and made the experience of buying a new vehicle a painless one. Brandon was extremely responsive to our warranty and service questions. Although we had a minor issue that needed service, Brandon made sure everything went smoothly. I would highly recommend LaFontaine Volvo of Farmington Hills if you are in the market for a new or used vehicle! More

Excellent Always welcoming, knowledgeable, attentive and courteous. Primary contact has been Brian Mecham. I was greeted promptly, asked about the purpose of Always welcoming, knowledgeable, attentive and courteous. Primary contact has been Brian Mecham. I was greeted promptly, asked about the purpose of my visit and additional concerns. Brian was able to immediately take care of one of my problems. Asked for and was given an estimate of approximate time frame and car was ready and washed within that time. Cashier was also very friendly. More

The sales representative Kyle is very kind and helpful Kyle assisted ordering the car and tracking the progress and many more all with warm manner and professional knowledge. Agron the financial advisor he Kyle assisted ordering the car and tracking the progress and many more all with warm manner and professional knowledge. Agron the financial advisor helped locking the best deal. I really appreciate their help. More

Great Service This was not my first visit here for service. Each time I have been impressed with the professionalism of the service staff. Brandon has an excellent This was not my first visit here for service. Each time I have been impressed with the professionalism of the service staff. Brandon has an excellent attitude. He kept me informed of the progress on my car and it was completed within the estimated time frame. My car is always clean when it is returned to me. The service area is very clean and the waiting area is comfortable. More