LaFontaine Volvo Cars of Farmington Hills

Confident Concerned that my vehicle just exited the warranty period - I feel comfortable with the routine maintenance and assessment and I can drive confident i Concerned that my vehicle just exited the warranty period - I feel comfortable with the routine maintenance and assessment and I can drive confident it is in perfect order as I only know how to start it. My workhorse. Love the wiper blades. Thank you! More

Good service With a limited time available, I brought in my S60 for an oil change.I made mention of a few issues that had no great urgency. The service department With a limited time available, I brought in my S60 for an oil change.I made mention of a few issues that had no great urgency. The service department went after my issues in a surprisingly speedy fashion. Thought they were almost finished, I really needed to leave and I was willing to return later in the day. However, without my inquiring, a loaner car was already parked in the write-up area, so that I would not be late for my meeting. This was service beyond my expectations. More

Treated Nicely This is my first purchase from LaFontaine. I have been treated like they value my business. Plan to service my new car with them. Happy so far. This is my first purchase from LaFontaine. I have been treated like they value my business. Plan to service my new car with them. Happy so far. More

Simple easy and friendly....COMPLETE 2010 S40 in Monday for routine service...Called Saturday got me right in Monday morning.....EASY......FRIENDLY...DID I SAY Professional......that is 2010 S40 in Monday for routine service...Called Saturday got me right in Monday morning.....EASY......FRIENDLY...DID I SAY Professional......that is the work More

Brian Mecham, service advisor I frequent this dealership when I am in the area because Brian Mecham can communicate via text and is great at discussing mechanical issues. So far I I frequent this dealership when I am in the area because Brian Mecham can communicate via text and is great at discussing mechanical issues. So far I have only had oil changes and inspections. More

Friendly, competent service right down the street I brought my 2006 Volvo V70R in for a routine oil service. Not only was the work performed on time and under budget, but they washed and vacuumed my c I brought my 2006 Volvo V70R in for a routine oil service. Not only was the work performed on time and under budget, but they washed and vacuumed my car, and in so doing, found my second set of keys that had been missing for a year! I am now a loyal customer for life! More

excellent experience Agron was brilliant, worked with us and we drove home same day we looked at the car, thoroughly recommended! From the moment we walked in, no pressur Agron was brilliant, worked with us and we drove home same day we looked at the car, thoroughly recommended! From the moment we walked in, no pressure but he listened to what we wanted and did everything he could to accommodate us. More

Screwed I recently had a scheduled oil change for my Volvo XC90 at this dealership. After the technician evaluated my car I was told by Brandon that my car a I recently had a scheduled oil change for my Volvo XC90 at this dealership. After the technician evaluated my car I was told by Brandon that my car also had worn down brake pads that needed replacing and a few other minor pairs that added up to over $1000. I asked what was covered under warranty and he replied "I don't know let me go check for you." He then returned and said "I have great news!" It turns out these repairs were covered under warranty and i would only owe $200. Of course he knew very well that these repairs were covered. Do you want to know the best part? It turns out that my brake pads could "NOT" be replaced because they were not worn to a point that the dealer warranty would cover. It seems like they didn't need to be replaced in the first place and Brandon had no problems trying to up charge me when he thought I would be paying out of pocket. My car has been great and my salesman was a stand-up guy... It's too bad the service department is crooked! This is straight up fraud. More

Where customer service still exists I had an issue with my parking brake system, which eluded the technician on the first time in for service. After a short time of having my vehicle ba I had an issue with my parking brake system, which eluded the technician on the first time in for service. After a short time of having my vehicle back, the same problem recurred. Brian and the entire team at Volvo of Farmington Hills was able to discover the problem and fix it. My car was washed, vacuumed, detailed, and I had a loaner vehicle to drive. These gentlemen know the meaning of customer service and it is still alive and well at Volvo of Farmington Hills. More