LaFontaine Volvo Cars of Farmington Hills

Professional and Attentive to your needs. I started at Sesi Motors Dealership in Ann Arbor it was the closest one to my home. I spoke to a sales person on the phone but needed to take a look a I started at Sesi Motors Dealership in Ann Arbor it was the closest one to my home. I spoke to a sales person on the phone but needed to take a look at the car I was inquiry about. I showed up a week later to look at the Volvo XC 90 and went to the salesman I spoke to over the phone. He was surprised to see me and did not remember talking to me. It was a very awkward first impression. I did most of the leg work asking question about the car and then asking if I can see it and then asking if I can get my car appraised. Again very uncomfortable because I was not getting my questions answered nor did I felt like he was taking care of me. I even felt as though he did not care if I bought a car at all. I left the dealership with absolute certainty I would not purchase a car through them. When I found this dealership the salesman was excellent and professional. He gave me more information which help answer all my questions; even the ones I didn't ask. There was water bottle there for my son who was thirsty and everything looked clean and professional. My husband and I spent over two hours at the dealership; when even test drove the XC 90. It turned out we placed a special order on the vehicle because it was too good to turn down. The Volvo XC 90 sells itself; lets be honest. The car is top notch! However, the sales person will make all the difference of where the consumer will purchase their car from. I would recommend this dealership to everyone because customer service is crucial in this day and age. More

Routine maintenance I came in for routine maintenance and was seen promptly. My vehicle was done at the promised time for the quoted price. Other pertainant issues were a I came in for routine maintenance and was seen promptly. My vehicle was done at the promised time for the quoted price. Other pertainant issues were also pointed out and written recommendations were given to me. More

A new Volvo dealership LaFontaine recently purchased the dealership that I have used since purchasing my 2006 S60. Though it was disappointing that the service people I have LaFontaine recently purchased the dealership that I have used since purchasing my 2006 S60. Though it was disappointing that the service people I have known and trusted were not brought along in the transition, I found the service representative to be very committed to me being a satisfied customer. I have been to the dealership twice, once for a regular oil change and a second time for a mechanical repair. I was given a 2015 loaner car, which I appreciated. I feel comfortable with the dealership and I do not feel that I need to so elsewhere. More

Exceptional Customer Service! It's hard to say these days that a business can meet the expectations of exceptional customer service. The service and sales professionals at LaFontai It's hard to say these days that a business can meet the expectations of exceptional customer service. The service and sales professionals at LaFontaine Volvo did exactly that yesterday - they left me speechless (ask my husband and he'll tell you it's an impossible feat :) ). Yesterday I walked in needing a part replaced (windshield wiper fluid pump and a daylight running lamp/high beam), Joe walked me into the parts department, made sure the parts were available, and then had them installed. When they were finishing up and double checking they realized another part was actually the problem, not the pump. They put back in the original pump and replaced the smaller part. The fact they double checked their work stands out. All of this without an appointment scheduled!!! Thank you! We're new to Michigan and getting someone to work on my 2006 XC90 that we would trust as much as the previous team we had back in Oregon was something we felt would not happen; we were wrong. Thank you to these gentlemen for allowing us to breathe a little easier knowing our 'elderly' car will be well taken care until we are ready to lay her to rest :) Even though I was there for service only, Kyle made sure as a new customer any questions pertaining to the dealership and what they could offer was answered. Looking forward, it is easy to see where I'll be taking my car for ongoing service and maintenance - yes, the 1 hour 45 minute drive will be well worth it! More

True Pros With Superior Attention To Customer Service I originally acquired my Volvo through LaFontaine's predecessor, which was located closer to my home, and which was also a fine operation. When they w I originally acquired my Volvo through LaFontaine's predecessor, which was located closer to my home, and which was also a fine operation. When they were purchased by the LaFontaine group and moved the operation, I followed, but somewhat reluctantly because of the distance. It seemed there were some initial hiccups with the transition, which I expected, but after settling at the new location, it has become readily apparent that this ownership group knows what they're doing. It's looks like the showroom has been cleaned and updated and is quite comfortable. But more importantly to me, they've restaffed the front-end service staff with a couple of guys that just seem on the ball. I've now dealt with Brian Mecham a couple of times (and, to a lesser extent, his colleague who also seemed top notch), whose attention to detail and friendly customer service will have be returning for sure. Thanks and keep up the good work. More

Thank you Spenser for being a Delightful Professional, in the 20 years working in claims and walking into a service department, I've only met 2 other great serv Spenser for being a Delightful Professional, in the 20 years working in claims and walking into a service department, I've only met 2 other great service reps. You are diversely welcoming and will be an asset in retaining all customers. You went above coming to get us and I've recommended 7 people to come see you. Thanks again, Ms. Hutchinson More

Oil Change....Then So Much More I have to say, I wasn't sure what to expect when I rolled into the new LaFontaine Volvo that was transplanted from Walled Lake (formerly Dwyer and Son I have to say, I wasn't sure what to expect when I rolled into the new LaFontaine Volvo that was transplanted from Walled Lake (formerly Dwyer and Sons) to the new Farmington Hills location. Brand new experience. I had no expectations going in. The service was outstanding. Not only did they get me in for an oil change promptly (I called less than two hours before), but Brian Mecham was awesome. They performed the service promptly while I waited and also ran a check of my radiator/coolant which had given me a critical alert the same day. Given my last Volvo had three faulty radiators, this freaked me out and they did a full test and told me all was clear with no leaks. Great. They also did a magnificent job cleaning my vehicle. I was not expecting it! Usually, a dealer runs your through their "gas station" style wash and that's plenty (and always appreciated). These guys had two people scrubbing my tires, vacuuming the inside and using specialized products on certain areas of the car. I asked if they recommended a certain kind of solvent given the lower left side of my car must have gone over some fresh wet paint on the road. Brian, himself, got a cleaner, scrubbed the entire left side of my car with it, buffed it with an electronic buffer and gave it back to me like new. Just an awesome guy -- as well as the two other workers who were doing it before. Totally above and beyond what I ever would have asked for or expected. These guys are not near to me, but I will seek them out again for service. More

Excellent service, professional Staff, 10/10 Went to the new volvo dealership in Farmington Hills for a Oil change. Everyone was very professional and was quick. Also received a free car wash and Went to the new volvo dealership in Farmington Hills for a Oil change. Everyone was very professional and was quick. Also received a free car wash and vacum to top it off. Can't beat that! More