LaFontaine Volvo Cars of Farmington Hills

excellent experience Agron was brilliant, worked with us and we drove home same day we looked at the car, thoroughly recommended! From the moment we walked in, no pressur Agron was brilliant, worked with us and we drove home same day we looked at the car, thoroughly recommended! From the moment we walked in, no pressure but he listened to what we wanted and did everything he could to accommodate us. More

Screwed I recently had a scheduled oil change for my Volvo XC90 at this dealership. After the technician evaluated my car I was told by Brandon that my car a I recently had a scheduled oil change for my Volvo XC90 at this dealership. After the technician evaluated my car I was told by Brandon that my car also had worn down brake pads that needed replacing and a few other minor pairs that added up to over $1000. I asked what was covered under warranty and he replied "I don't know let me go check for you." He then returned and said "I have great news!" It turns out these repairs were covered under warranty and i would only owe $200. Of course he knew very well that these repairs were covered. Do you want to know the best part? It turns out that my brake pads could "NOT" be replaced because they were not worn to a point that the dealer warranty would cover. It seems like they didn't need to be replaced in the first place and Brandon had no problems trying to up charge me when he thought I would be paying out of pocket. My car has been great and my salesman was a stand-up guy... It's too bad the service department is crooked! This is straight up fraud. More

Where customer service still exists I had an issue with my parking brake system, which eluded the technician on the first time in for service. After a short time of having my vehicle ba I had an issue with my parking brake system, which eluded the technician on the first time in for service. After a short time of having my vehicle back, the same problem recurred. Brian and the entire team at Volvo of Farmington Hills was able to discover the problem and fix it. My car was washed, vacuumed, detailed, and I had a loaner vehicle to drive. These gentlemen know the meaning of customer service and it is still alive and well at Volvo of Farmington Hills. More

Great service experience The whole experience from getting us in, to providing us with a loaner, diagnostics for the vehicle and then the repair couldn't have been easier. Spe The whole experience from getting us in, to providing us with a loaner, diagnostics for the vehicle and then the repair couldn't have been easier. Spencer was the associate we had the most contact with and he was great at getting us in and out as quickly as possible and getting us the information we needed to make repair decisions. Couldn't be more pleased. More

Great efficient knowledgable Brian was extremely friendly, informative & knowkedable about my vehicle. He provided the best options for my situation. I have dealt with him on two Brian was extremely friendly, informative & knowkedable about my vehicle. He provided the best options for my situation. I have dealt with him on two occasions so far and feel confident that his service will continue to be excellent. More

Great Service I always feel welcome and appreciated when I visit for service. Brian is pleasant to work with and very accommodating. I am confident that my vehicle I always feel welcome and appreciated when I visit for service. Brian is pleasant to work with and very accommodating. I am confident that my vehicle is being well maintained by the service staff. More

Great service experience Brian Mecham is excellent to work with. He really cares about his customers. I have worked with him several times and have had great experiences eac Brian Mecham is excellent to work with. He really cares about his customers. I have worked with him several times and have had great experiences each time. More

Service I Can Count On What more can I ask for when my car is nearing a quarter million miles and has NEVER let me down. All its service has been performed by Dwyer/LaFonta What more can I ask for when my car is nearing a quarter million miles and has NEVER let me down. All its service has been performed by Dwyer/LaFontaine. More

Professional and Attentive to your needs. I started at Sesi Motors Dealership in Ann Arbor it was the closest one to my home. I spoke to a sales person on the phone but needed to take a look a I started at Sesi Motors Dealership in Ann Arbor it was the closest one to my home. I spoke to a sales person on the phone but needed to take a look at the car I was inquiry about. I showed up a week later to look at the Volvo XC 90 and went to the salesman I spoke to over the phone. He was surprised to see me and did not remember talking to me. It was a very awkward first impression. I did most of the leg work asking question about the car and then asking if I can see it and then asking if I can get my car appraised. Again very uncomfortable because I was not getting my questions answered nor did I felt like he was taking care of me. I even felt as though he did not care if I bought a car at all. I left the dealership with absolute certainty I would not purchase a car through them. When I found this dealership the salesman was excellent and professional. He gave me more information which help answer all my questions; even the ones I didn't ask. There was water bottle there for my son who was thirsty and everything looked clean and professional. My husband and I spent over two hours at the dealership; when even test drove the XC 90. It turned out we placed a special order on the vehicle because it was too good to turn down. The Volvo XC 90 sells itself; lets be honest. The car is top notch! However, the sales person will make all the difference of where the consumer will purchase their car from. I would recommend this dealership to everyone because customer service is crucial in this day and age. More

Routine maintenance I came in for routine maintenance and was seen promptly. My vehicle was done at the promised time for the quoted price. Other pertainant issues were a I came in for routine maintenance and was seen promptly. My vehicle was done at the promised time for the quoted price. Other pertainant issues were also pointed out and written recommendations were given to me. More