Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lahti's Jeep
Leominster, MA
405 Reviews
OUR HISTORY:
Edward and Tyyne Lahti, a couple of young Finnish immigrants, founded the Lahti family business in 1928. Ed had received about ten years of orientation to the automobile business as a laborer in new vehicle manufacturing plants in the Cleveland area. Having learned the trade of metalworking, the thought of using this skill independently became an exciting idea, which eventually led the young couple to Leominster to open their very own auto body repair shop. And so it began, Leominster's first body shop, then known as "Fix-It Auto Body." Their reputation grew as quality service satisfied local residents. Their motto was "If we can't fix it, give it away."
The early years were not easy years; first the Depression, and then World War II. The war became frightening in a very personal way when their oldest son, Edwin, was drafted into military service and shipped to the Far East. By this time, there were three other little ones at home: Benjamin, Daniel, and Rachel, requiring Edward and Tyyne's attention as well. The end of the war, however, brought a sense of joy and serenity, and even success. Their son was delivered safely home from the jaws of the enemy and was working in the family business with his dad.
As the years passed, the business grew. Used cars were added and by the fifties, the Lahti's had acquired a new car franchise selling Nash vehicles. By the time the sixties rolled around, the two younger sons, Benjamin and Daniel, had also decided to pursue their careers in the family business.
It wasn't long before a merger of Nash and Hudson companies became known as American Motors, manufacturing interesting new products like Ramblers and later more exciting cars like Javelins and AMXs. By 1970, American Motors owned Jeep and consequently, the Lahti Dealership was on a whole new course. Later, American Motors consolidated forces with Renault to produce passenger cars, but Chrysler Corporation bought it all in 1987.
Long before this time, the elder Lahti's had relinquished control of the business to their three sons, each one overseeing specific areas of the business. Unfortunately, life consists of valley experiences as well as mountaintop. Beginning in the fall of 1992, the family found themselves in the valley for a year and a half, suffering the loss of both parents and their younger brother, Dan. However, life did go on.
In February of 2002, Benjamin's Son-in-Law, Jason Fournier, joined the business. With his arrival, Lahti's has entered into it's third generation and into the age of e-commerce.
The evolution of a family business from 1928 to the twenty-first century, a period of mind-boggling technological advances, makes for quite an adventure story. However, there are some things that do not change - must not change! The Lahti family is proud of its Christian heritage, with a personal philosophy as well as a business philosophy: that a faith in the Sovereign God is foundational to the success in all aspects of life.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 AM
Wednesday 7:30 AM - 5:30 AM
Thursday 7:30 AM - 5:30 AM
Friday 7:30 AM - 5:30 AM
Saturday 7:30 AM - 12:30 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 405 reviews
December 14, 2020
we had to call the place that put on the trailer hitch we had to call the place that put on the trailer hitch to find out about the wiring.as it had two connections. We brought it to them and they sai we had to call the place that put on the trailer hitch to find out about the wiring.as it had two connections. We brought it to them and they said they didn't do that. It appears the plow installers plugged into the .trailer wiring for the plow lights. We had never seen wiring done that way and neither had the hitch people seen that. We feel the plow installers took a shortcut doing the install. What happens when the connections corrode due to the salt with our winters. the plow lights will fail. More
by rgbyron338
Employees Worked With
Conner Davin
November 23, 2020
I love my new Jeep Cherokee, and I thank Jacob Newcomb for all his help and the wonderful service he provided. Thank you to all the Lahti's employees! for all his help and the wonderful service he provided. Thank you to all the Lahti's employees! More
by happyjeepowner
Employees Worked With
Jake Newcomb
November 13, 2020
My wife and I just bought a 2018 used vehicle from Jacob Newcomb at Lahti's Jeep in Leominster, MA. We can honestly say this has been the most pleasant and efficient purchase we have ever made. Jacob is ver Newcomb at Lahti's Jeep in Leominster, MA. We can honestly say this has been the most pleasant and efficient purchase we have ever made. Jacob is very professional but easy going and even though we were not buying a Jeep, treated us just as well as if we were buying a new Jeep. No high pressure sales, great communications and top notch service. We would highly recommend seeking out Jake and this friendly neighborhood Jeep dealer. More
by CP77
Employees Worked With
Jason Fournier, Jake Newcomb
November 09, 2020
As always a great job by Dianne Lozeau!!! My wife loves her new Jeep Grand Cherokee overland!! Because of Dianne and everyone else at Lahtis we will continue driving jeeps!! her new Jeep Grand Cherokee overland!! Because of Dianne and everyone else at Lahtis we will continue driving jeeps!! More
by Salter
Employees Worked With
Dianne Lozeau
October 04, 2020
Diane's help made getting into a Cherokee seamless. It was a busy time at the dealership with one person out, but Diane didn't skip a beat or a warm smile during our process. was a busy time at the dealership with one person out, but Diane didn't skip a beat or a warm smile during our process. More
by Annie
Employees Worked With
Dianne Lozeau
October 03, 2020
Just purchased a Jeep cherokee trailhawk from Lahtis, our Salesperson was Dianne, great person not pushy and very knowledgeable , I recommend this dealership, old school dealership not many left around Salesperson was Dianne, great person not pushy and very knowledgeable , I recommend this dealership, old school dealership not many left around More
by Sal Spatola
Employees Worked With
Jason Fournier, Dianne Lozeau
August 31, 2020
it was very difficult getting someone to reply to my Car Guru request for a test drive, it took a few weeks before someone got back to me. I did not work with Diane, i did work with JC and he made the sale Guru request for a test drive, it took a few weeks before someone got back to me. I did not work with Diane, i did work with JC and he made the sale friendly and quick when i came in to do the paper work with him. i do love my new vehicle the sales person was actually Connor. he made the sale happen via text which was nice. but not having car detailed before i picked it up was disappointing as i had to make an extra trip back to get what i feel was a car wash and vacuum . they did fill my gas tank so that made the trip back to them ok More
by laeggleston64
Employees Worked With
JC
May 24, 2020
Recently purchased a jeep, and it was great! Easy, fast and no issues. Would recommend, and I already know where am going again for my next car. and no issues. Would recommend, and I already know where am going again for my next car. More
by PokerMax
Employees Worked With
Dianne Lozeau
May 22, 2020
Great experience Was a pleasure working with Dianne and the staff at Lahti's. Dianne stayed after hours during the pandemic to allow me to test drive a new Grand Chero Was a pleasure working with Dianne and the staff at Lahti's. Dianne stayed after hours during the pandemic to allow me to test drive a new Grand Cherokee, which I ended up purchasing a few days later. Would recommend doing business with Lahti's. More
by amarcoulier
Employees Worked With
Jason Fournier, Dianne Lozeau
March 05, 2020
1/8/2020 The car I wanted to look at wasnt at dealer the 1/8/2020 The car I wanted to look at wasnt at dealer the morning I went to see it, an employees son was using the car as a loaner. Drove another Che 1/8/2020 The car I wanted to look at wasnt at dealer the morning I went to see it, an employees son was using the car as a loaner. Drove another Cherokee, fell in love with the model and signed papers on the one being used as a loaner. Signed papers around 5PM, London a manager comes over to verify Diannes paperwork and says “someone else is coming to look at the car”. There’s no need to lie and make someone uncomfortable while they were signing papers physically purchasing the vehicle. That’s unacceptable. Got the car home next day, got harassed by Diane L asking to write a review for them 3 times by text and email. January 27th Glad I held off, less than 3 weeks of having the car it was making such a loud squealing noise I could hear it from inside my home, call them immediately and was told there were no openings. After 5-10 call backs fighting with Ron and Jaime I got an appointment for the car to be looked at. When asking for a loaner Diane L actually asked me why I needed a loaner. Well I live in Clinton, and am not walking home from Leominster, on the highway. How would I have gotten to work? 1/30/2020 3 days the car is at Lathis supposedly being worked on, I had to call and then found out they sold me a car with a faulty water pump. No update was given to me when the problem was found. 2/1/2020 Another few days goes by without hearing from anyone, I call again. Find out the Water Pump house adapter needs to be replaced too. My cars been there a week now, I call and speak to Jason Fournier the manager. After voicing my concerns, he claims “this happens all the time”. And says “my family has plenty of money, were not here to take yours”. Also tells me “oh your car was actually ready yesterday, we forgot to call you”. You shouldn’t be that entitled when you can’t even run a business. Over $1,000 worth of work put into the car and a few days later- 2/6/2020 car starts making same noise. Dropped off immediately, was told by Ron service manager that a belt was replaced last time, which I was never told. Now the tensioner/tension rod and pulley systems are being replaced too. Car they gave me as a loaner while mine was “being fixed” had a crack in the windshield. Seems everything on their lot is faulty/falling apart. London, Diane L, Ron and Jason gave me the worst car buying experience I have ever had. I truly wish I had purchased a vehicle elsewhere. More
by Ashley
Employees Worked With
London , Jason Fournier, Ron Booth, Dianne Lozeau
