Laird Noller Ford of Lawrence

We bought our Ford Explorer in 2021 from Laird Noller. We have taken it in every 5000 miles for service and even bought our tires from them. Took it in last week for an oil change. When they finished that We have taken it in every 5000 miles for service and even bought our tires from them. Took it in last week for an oil change. When they finished that the lady that checked me in came over and showed me everything that the mechanic said needed fixed. He said we needed front and rear brakes and rotors also the radiator fluid needed changed. The total cost of the extra things, not counting the oil change, was 3300.00 dollars. I said no thanks, then I took my car the next day to my local mechanic that I would stack up against any mechanic. He checked the brakes and rotors and pads and said everything looks like new. The car was not acting or braking funny before I took it in. We are retired and usually only have to get the oil changed about every 5-6 months. Your Company that I bought my car from was trying to cheat us out of 3300.00 dollars on work that was not needed. Not sure who all I can send this review to but people need to see it. I was close to needing to buy a new Truck and had planned on buying it at Laird Noller in Lawrence. Not any more - I will never buy a car from a company that tries to cheat me. I will never let them change my oil again either. Someone should be accountable for things like this trying to take advantage of older people. I will tell everyone I know to stay away from your dealership. More

Man, let me tell you somethin’ — I rolled up to this dealership thinkin’ I was just gonna get a regular ol’ oil change, but these cats treated my ride like it was the smoothest Caddy on the boulevard. I dealership thinkin’ I was just gonna get a regular ol’ oil change, but these cats treated my ride like it was the smoothest Caddy on the boulevard. I’m talkin’ VIP treatment. My car walked in feelin’ crusty, and rolled out purrin’ like a jazz sax at midnight. The crew back there? Slicker than a fresh jar of Skippy. They checked me in, changed that oil quicker than you can say “Right on!”, and even topped off my fluids like they were mixin’ a cocktail at a soul lounge. And the vibe? Brother, I felt so welcome I almost asked for a robe and slippers. Everybody was smilin’, crackin’ jokes, and movin’ like they had funk in their shoes. That’s customer service with rhythm, baby. So if your car’s runnin’ dry, low, or just feelin’ un-funky, boogie on down to this spot. They’ll get you tuned up, smoothed out, and cruisin’ cool again. Can you dig it? I knew you could. More

Done when they said it would be All was explained to me what was done what was done More

I received excellent service and information. It was easy working with the service rep. ?? It was easy working with the service rep. ?? More

Service department analyzed the problem, ordered the replacement parts and completed the service in a r timely fashion. replacement parts and completed the service in a r timely fashion. More

They have been the best in the area to work with and I'll be back. be back. More

Seems to get the job done in a timely fashion Good follow through when needed through when needed More

Kylee was wonderful. Very organized, efficient, and professional. I would definitely recommend giving them the opportunity to help you find the car or truck for you Very organized, efficient, and professional. I would definitely recommend giving them the opportunity to help you find the car or truck for you More

Battery was defective. Within 1 year and 12000 miles of when it was put in. Laird Noller said I would have to pay for the replacement. Olathe Ford said it could be replaced Within 1 year and 12000 miles of when it was put in. Laird Noller said I would have to pay for the replacement. Olathe Ford said it could be replaced on warranty. My 22 Escape eats batteries. Ford should be ashamed. More

Laird Noller was very attentive and helpful with the appointment, responding with work to be done and pick up time. appointment, responding with work to be done and pick up time. More