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Laird Noller Ford of Lawrence

Lawrence, KS

4.2
1,923 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,923 reviews

July 27, 2025

Everyone was AWESOME putting in all the hard work to get me into a car! Thank you all! More

by rmendoza002.rm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Flory
Jul 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for your kind feedback! We're thrilled to hear that you had a great experience with us.

July 26, 2025

The dealership was clean, friendly, courteous, and well lit. Very nice facility and people to work with. More

by Nanc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kylee Bremer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind feedback! We're happy to hear that you found our facilities clean and our team kind and courteous. These are our priorities. Thank you for your business!

July 26, 2025

It’s okay, that’s it nothing special. Made an appointment for a oil change then got a call 4 days later I needed to make an appointment for an oil change. So the left doesn’t know what th More

by FOODPAWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KHRISTA BELL
3.0
This rating includes all reviews, with more weight given to recent reviews.
SHELBY BOBADILLA
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We apologize for the confusion regarding your appointment—that’s not the experience we aim to provide. We’ll be reviewing our scheduling process to ensure better communication moving forward. We appreciate your patience and the opportunity to improve, and we hope to serve you better next time.

July 25, 2025

Great Prices, Great Financing. The customer service team was exceptional. I had the best car buying experience ever! More

by jboyt62
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the fantastic review! We’re thrilled to hear you found great prices, great financing, and that our customer service team delivered an exceptional experience. We truly appreciate your business and are so glad we could make this your best car-buying experience ever! Enjoy your new vehicle, and let us know if we can help with anything in the future.

July 25, 2025

Upon arrival, the person behind the counter was friendly, accommodating, and helpful. I appreciate the updates as my car was being serviced, and, especially, I'm thankful for the opportunity to get everythi More

by maxfridell.ks
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
KHRISTA BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELBY BOBADILLA
5.0
This rating includes all reviews, with more weight given to recent reviews.
CLINTON PROHASKA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re happy to hear that our team was friendly and accommodating and that you appreciated the updates during your service. It’s great to know we could take care of everything in one visit and get your car back to running smoothly. We appreciate your business and look forward to serving you again!

July 24, 2025

I would love to see this dealership service dept value a customer’s time more. They are very friendly and they do good work. But to have a recall done, I had to first go in and see if my car actually qualif More

by F150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service team - especially car runners.
July 22, 2025

Loved that they stutter you, and very friendly and knowledgeable employees who take time for you. More

by onemotherteresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2025

Michelle was wonderful she listened to what I wanted and accomplished it in a very short amount of time More

by PSTONE3K
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michelle Bass
July 22, 2025

After getting some service work done on my Lincoln, I informed the dealer there was more work needed. I wanted to make sure they were aware of the additional problems because I was nearing the end of my More

by rjones32
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We’d like to clarify a few details regarding your recent experience. The last time your vehicle was in our service department was in April, at which time we addressed and resolved the issues you brought to our attention. During that visit, we also noticed a screw in your front tire prior to delivery—we let you know right away, stayed late to repair it, and completed the work at no cost to you. We did not receive any mention of a USB or charger issue at that time. Regarding your current concerns, it’s important to note that a number of miles and several months have passed since that visit. Unfortunately, extended warranties—such as the one you had through Millennium—are strictly enforced based on mileage and time limits. We understand the frustration that comes with denied coverage, but once a vehicle exceeds those limits, the warranty company does not allow us to proceed with any claims. We always aim to support our customers, but when threats are made, we must cut the conversation short. We’re here to help when approached in good faith and would still be happy to discuss your service needs if you'd like to reconnect. Please feel free to reach out to our service manager Brandon Hofelt, or our GM Chris Charay.

July 22, 2025

Everything was good, but it was very slow from the point that I decided on the car to getting back to do the finances More

by Rick S
Recommend Dealer
Yes
Employees Worked With
Sarah Clark