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Laird Noller Ford of Lawrence

Lawrence, KS

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Employees
Reviews
Vehicles
4.1
1,840 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,840 reviews

May 06, 2025

I Love this service department. The ladies are so awesome and sweet. I received superb service from my service adviser Hailey. Prompt service with a caring professional attitude. More

by FREE2BME2IN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for the kind words! We’re thrilled to hear that you had such a great experience with our service department, especially with Hailey. She’s a true asset to our team, and it’s wonderful to know she took great care of you. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

May 06, 2025

It was fast, under an hour and easy to get in when I needed it. More

by kenroper9
Recommend Dealer
Yes
Employees Worked With
A women. Didn't get name.
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your 5-star review! We're so happy to hear our team got you in and out quickly! Please don't hesitate to reach out for your future automotive needs.

May 05, 2025

Professional, efficient and good communication. I need to get back to work, so please give those ladies a raise. They deserve it. More

by jasonhamm1
Recommend Dealer
Yes
Employees Worked With
Women in the service department. Very good service.
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for the great feedback! We’re thrilled to hear that you had a professional and efficient experience, and we’ll be sure to pass along your kind words to the ladies in the service department. They’ll definitely appreciate it! If you need anything else, don’t hesitate to reach out. We’re here to help!

May 04, 2025

I had some wear & tears on my car from a previous accident and then one that happened a couple of days before bringing it in. So basically the attitudes from Jayde's Co workers are very rude and disr More

by shelleytj40
Recommend Dealer
No
Employees Worked With
Jayde
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been. We strive to provide excellent customer service at all times, and it's clear we fell short in this instance. Please know that your concerns are important to us, and we would like to address this situation. If you’d be open to it, please reach out to us directly so we can make things right. We appreciate your business and hope to have the opportunity to regain your trust.

May 04, 2025

Got our four cans in easily and performed all our checks quickly.,very helpful, a+ More

by MPISANI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to review us! We're so glad you had a positive experience with us!

May 03, 2025

Eric Tucker is great! Even after my purchase, he has continued to check in and help make service appointments and make sure I’m getting the help I need. He’s AMAZING! More

by paigem.dudley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for the kind words! We’re thrilled to hear that Eric has continued to provide excellent service even after your purchase. He truly goes above and beyond for our customers, and we’re so glad to have him on our team. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

May 01, 2025

Excellent customer service and maintenance. . The work was done thoroughly and in a short amount of time More

by gammillrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your great feedback! We’re so glad to hear that you had an excellent experience with both our customer service and maintenance team. It’s our goal to get the work done thoroughly and efficiently, and we’re happy we met your expectations. If you need anything else, don’t hesitate to reach out. We're here to help!

May 01, 2025

Center support bearing went out on my ranger. They had it in and out the same day More

by edulin98
Recommend Dealer
Yes
Employees Worked With
Hailey
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your 5-star review with us! We're so glad our team was able to get you in and out quickly. Thank you for your business!

April 30, 2025

Good, friendly, got me the car I wanted and provided great service overall No thanks More

by Alan.akers7
Recommend Dealer
Yes
Employees Worked With
Kylee
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad to hear you received the car you wanted and that you were happy with the service. If you need anything else in the future, feel free to reach out!

April 30, 2025

Katlyn Smith was very helpful is arranging auto transportation from my home nad with the ongoing process. The gentleman who returned my car and assisted with pairing my phone to blue tooth was pati More

by jjcrev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katkyn Smith in service dept.and transportation service guys.
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback! We’re so glad to hear that Katlyn and our team provided excellent service and made the process as smooth as possible for you. We’re sorry to hear about the Bluetooth issue and understand how important that is. If you'd like, we’d be happy to assist further in getting that corrected. If there’s anything else we can do to help, please don’t hesitate to reach out.

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