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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.2
1,982 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,982 reviews

October 04, 2025

The service department at Laitd Noller did ab awesome job with the recall on my vehicle. They even aired up my tires. I really appreciate their timely response in getting my vehicle back within a day. More

by CMCKEAN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KHRISTA BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re thrilled to hear that our service team handled your recall efficiently and even took care of your tires. We appreciate your kind words and are glad we could get your vehicle back to you so quickly!

October 03, 2025

Work was fine but finished later than promised and communication with service writer was lacking. I was told a call was made notifying me that service was completed but then I showed the service write More

by aldeavotaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We sincerely apologize for the miscommunication regarding your service notification. This is not the experience we aim to provide, and we will address this with our team to ensure calls and updates are handled accurately moving forward. We appreciate you bringing this to our attention and hope to provide a smoother experience next time.

October 01, 2025

Went in for an oil change and it was very quick and easy, totally satisfied! More

by anng5776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
KHRISTA BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELBY BOBADILLA
5.0
This rating includes all reviews, with more weight given to recent reviews.
CLINTON PROHASKA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We’re glad to hear your oil change was quick and easy, and that you’re completely satisfied. We look forward to serving you again!

September 26, 2025

Service was great. Had oil change done they were promt and very friendly. I would definitely recommend More

by TBERGMAN05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Had oil change done
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Nov 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind feedback! We’re glad to hear your oil change was prompt and that our team made the experience friendly and enjoyable. We appreciate your recommendation and look forward to serving you again!

September 25, 2025

This dealership is one of the best dealerships in Kansas. You can expect excellent service. More

by xrayjoe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
KHRISTA BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
CLINTON PROHASKA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We’re thrilled to hear you consider us one of the best dealerships in Kansas. Providing excellent service is our priority, and your feedback means a lot. We look forward to serving you again!

September 24, 2025

Excellent service and courteous. The work was completed in a timely manner. Highly recommend. Thank you. More

by CJWSUNDANCE
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear that you were happy with our service and the timely completion of the work. It was a pleasure serving you, and we truly appreciate your support!

September 19, 2025

Made the car buying process easy and simple. They helped us find exactly what we were looking for! More

by ashoe785
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the great review! We're so glad to hear that our team made the car buying process easy and helped you find the perfect vehicle. It was a pleasure working with you, and we appreciate you choosing us. Enjoy your new ride!

September 18, 2025

Got the car in for a recall, they took their time to get it repaired correctly. More

by raydogschiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KHRISTA BELL
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your review! We're glad we could get your vehicle in for the recall and take the time to ensure everything was repaired correctly. Your safety and satisfaction are our top priorities. We appreciate your trust and look forward to serving you again in the future!

September 17, 2025

The most honest dealership I have ever dealt with. Period everything they said they were gonna do they done. They even corrected a financial mistake that they didn’t have to, which was in my favor. I More

by Valerie Sneathern
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kylee Bremer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for your incredible review! We’re honored by your trust and truly appreciate your kind words about our honesty and integrity. It means a lot to know that our team followed through on every promise and even went the extra mile to make things right. We’re grateful for the opportunity to earn your business—especially from six hours away—and we’ll be here whenever you’re ready for your next vehicle. Safe travels, and thanks again!

September 16, 2025

Car was dead and they just wanted to replace the battery - to run the test!! That was fine but didn’t find anything else wrong. Battery was less than 6 months old. Then wanted me to do more work / just fix More

by CAROLEE4JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KHRISTA BELL
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We understand how frustrating it can be to deal with a vehicle that won’t start, especially when the battery is fairly new. When your Mazda was towed in after hours, we offered a free battery test to help identify the issue, and our technicians found that the battery had completely failed. Since the battery was replaced about six months ago by another provider, we offered to return it to you for a small core fee in case you wanted to pursue a warranty claim with the original battery shop, but we completely understand your decision to move forward with replacing it here instead. After the replacement, we also performed a parasitic draw test to check for any underlying electrical issues and found nothing out of spec at that time. However, we did let you know that some Mazda models can experience intermittent issues with certain modules not shutting off properly, which could cause the battery to drain unexpectedly. If the issue returns, that may require additional diagnostics to pinpoint. Our goal is always to get your vehicle back to you in reliable condition, and we appreciate the opportunity to assist. If you have any further concerns, please don’t hesitate to reach out—we're here to help. We're sorry if these were not relayed to you properly during your visit.

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