Laird Noller Ford of Lawrence
Lawrence, KS
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We're very sympathetic that I'd had the car less than a month and they got me right in to find my issue.. then helped me get into service it at a local dealer in my area.. month and they got me right in to find my issue.. then helped me get into service it at a local dealer in my area.. More
They were wonderful from start to end. I had a meeting that ran over and I tested to see if I could come in later and they were so kind. They got me right in. It did take 2 hours which is I had a meeting that ran over and I tested to see if I could come in later and they were so kind. They got me right in. It did take 2 hours which is not normal and was not related that it would be longer than normal, but I was so happy with their flexibility with my last minute change. I was about 45 min late. More
Took my car in for recall and oil change at 8 am. I specifically asked if the car could be ready by 3 pm. I was told no problem, they would call me prior to 3 pm. I had an appointment back in Olathe. I specifically asked if the car could be ready by 3 pm. I was told no problem, they would call me prior to 3 pm. I had an appointment back in Olathe. I needed to know if I needed to cancel it if it couldn't be done. At 4:30 pm, I arrived at the dealership without receiving a phone call. I waited in line and asked if my car was ready. In fact it was done prior to 3 pm. I never received a call More









