Laird Noller Ford of Lawrence

They got me an appointment right away and looked at my brakes at the appointment time. They were fast and efficient. I really appreciated the no charge since there was nothing wrong with the brakes. brakes at the appointment time. They were fast and efficient. I really appreciated the no charge since there was nothing wrong with the brakes. More

Service flushed cooling system ($200 value) when not required as part of scheduled service so I was pleased. required as part of scheduled service so I was pleased. More

They are doing good That is why I keep going back I'm done I'm done done I'm done More

The service personnel namely Jayde were extremely accommodating and professional! They were courteous and respectful of my time. Their attention to detail was excellent and the issue with my 2020 Fo accommodating and professional! They were courteous and respectful of my time. Their attention to detail was excellent and the issue with my 2020 Ford Explorer Platinum was resolved in a timely manner! Thank you Jayde and to the service Tech for their work More

Went in to get new keys programmed. Aftermarket keys didn't work, but Jayde was super helpful getting us a new dealer key cut and programmed. Aftermarket keys didn't work, but Jayde was super helpful getting us a new dealer key cut and programmed. More

Khrista is the coolest kid in school. I hope she gets a raise. God bless. I hope she gets a raise. God bless. More

Jayde was great to work with. I am still very disappointed from my experience with the finance department. I am still very disappointed from my experience with the finance department. More

The dealership has done a good job performing regular maintenance on my truck. The dealership has NOT been able to fix sensor issues that have been signaling an issue with cross traffic monitoring system maintenance on my truck. The dealership has NOT been able to fix sensor issues that have been signaling an issue with cross traffic monitoring system and the blind spot monitoring system. I've tried to time getting these fixed with my regular maintenance and have been told twice, once I get to the dealership, that they wouldn't be able to fix it because the scheduled appointment was too late in the day or at the incorrect service area. Finding this out at the dealership at the time of appointment has been extremely frustrating. I don't have time to bring my vehicle in all the time. It's a good vehicle that I am still making payments on but I can't enjoy it fully because these issues haven't been able to be fixed by laird noller over the last to oil change time frame. More

misdiagnosed my vehicle issue and the wait time was unbelievably long. Misdiagnose issues. Long Wait time. unbelievably long. Misdiagnose issues. Long Wait time. More

Accepted my walk in, got me done within a timely manner and treated me with nothing but smiles and kindness, appreciate all people who work here and treated me with nothing but smiles and kindness, appreciate all people who work here More