Laird Noller Ford of Lawrence

Hard to talk with a human at first but after you schedule the diagnostic everything went great. the diagnostic everything went great. More

Brought truck in a second time due trouble starting. Received a loaner for a few days Received a loaner for a few days More

Frustrating. Scheduled a service through the website (special - oil change and tire rotation). Showed up at the Quick Lane to be told that my actual appointment w Scheduled a service through the website (special - oil change and tire rotation). Showed up at the Quick Lane to be told that my actual appointment was at the main dealership (surprised both places do the same thing). John was able to accommodate me after a 2 hour wait. During checkout I was charged the full amount (not the coupon amount) despite the fact I literally clicked on the coupon to schedule the appointment). Would be great for things to be more synched up. More

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Very good. Very good, polite and helpful. Explained everything. Even tried to help me get my rebate. But we found out I bought the wrong tires so no rebate on t Very good, polite and helpful. Explained everything. Even tried to help me get my rebate. But we found out I bought the wrong tires so no rebate on that? More

Jayde is the best! She always makes my time at Ford go smoothly and she's absolutely wonderful with customer service She always makes my time at Ford go smoothly and she's absolutely wonderful with customer service More

Kelsie was friendly and communicated wellZ She complimented how low the miles are on my vehicle and the cleanliness. complimented how low the miles are on my vehicle and the cleanliness. More

Very friendly and communicative The representative was very friendly and answered my questions fully. The facility is clean and they helped work around my schedule. very friendly and answered my questions fully. The facility is clean and they helped work around my schedule. More

Khrista was tremendous. Great communication and responsiveness! Got the job done right and in a timely way. Kept me apprised as well. Great communication and responsiveness! Got the job done right and in a timely way. Kept me apprised as well. More

Very good at pinpointing the issues and fixing them. Good communication with updates. You're welcome Good communication with updates. You're welcome More