Laird Noller Ford of Lawrence

Oil change/Tire rotation The service department got me in and out in a timely manner. They always send a reminder when services are due on my Ford vehicle. The service department got me in and out in a timely manner. They always send a reminder when services are due on my Ford vehicle. More

Disappointed this round Truck with 55 k miles needs new plugs due to fouling. Supposed to be changed at 100k. Replaced door latch but still doesn’t work properly. Disappointe Truck with 55 k miles needs new plugs due to fouling. Supposed to be changed at 100k. Replaced door latch but still doesn’t work properly. Disappointed due to dealer is an hour from my house and I’m out $128.00 and problem still is not solved. More

Sales and Service experience Salesman was very honest through whole process. Explained the ramifications of purchasing our particular vehicle and was quick to set up a service app Salesman was very honest through whole process. Explained the ramifications of purchasing our particular vehicle and was quick to set up a service appointment for us to fix recalls. More

Check Engine light I had a check engine light come on. I took my F-150 to Laird Noller Ford for diagnosing. It was a bad catalytic converter, or fuel pump control module I had a check engine light come on. I took my F-150 to Laird Noller Ford for diagnosing. It was a bad catalytic converter, or fuel pump control module and/or spark plugs-coils & cables. Be sure to check emissions control warranty information because had I not it would have cost me a small fortune. It turned out to be a catalytic converter covered by the warranty but the fuel pump control module was not covered. More

Great service and care about the customer! Jerry made sure l totally understood what service l would be receiving. Before leaving he made sure he went through the booklet and explain that gre Jerry made sure l totally understood what service l would be receiving. Before leaving he made sure he went through the booklet and explain that green highlights were good and if there was a concern the highlight would be yellow. That is real service and caring about your customer. So glad l bought my car from Laird Noller. More

Painless Always stress free!!!!!!!!!!! A service staff that listens to your concerns and explains in detail every answer. Very accommodating, friendly, peace Always stress free!!!!!!!!!!! A service staff that listens to your concerns and explains in detail every answer. Very accommodating, friendly, peaceful atmosphere. Efficiency is key! More

Service Center Experience Dealing with the service center and more importantly with Michael at Laird Noller was nothing but positive. My Escape was in service for several days Dealing with the service center and more importantly with Michael at Laird Noller was nothing but positive. My Escape was in service for several days due to a noise that took awhile to find and fix. Michael was not going to release my vehicle until he located the noise and fixed the problem which turned out to be very important. He gave me a vehicle to use during this time so I would still have transportation. He was very professional and attentive but yet just a downright nice kind of a guy a person would want to know. This service happened last October so my apologies in submitting this survey late. More

Great sellsmen! Colton was awesome! Didn't try to be a salesperson, treated us as an old friend and listened to everythiand we was wanting! Very polite and respectf Colton was awesome! Didn't try to be a salesperson, treated us as an old friend and listened to everythiand we was wanting! Very polite and respectful and did his best for us. Waited with us and kept us company while waiting on the finance guy. Although it was way after closing when it was all said and done Colton was still there with our new Murano!! Thank you very much Colton and we'll definitely come see you again! Also thanks to Taylor and Dan for their help too!! More

I had an oil change done on my 2014 Ford Edge. I received friendly and professional service, especially from Jerry Hall. My oil change was done in a timely manor. I would highly recommend Laird Nol I received friendly and professional service, especially from Jerry Hall. My oil change was done in a timely manor. I would highly recommend Laird Noller to everyone. More

Aaron is the best! I bought my 2017 F150 used from a dealer in ok. I took my truck to Laird Moller in Lawrence and Aaron told me that I had a small oil leak. I told him I bought my 2017 F150 used from a dealer in ok. I took my truck to Laird Moller in Lawrence and Aaron told me that I had a small oil leak. I told him I hadn’t seen any oil on the Floor. He explained that the cover under the engine was catching the oil. I brought the truck back as instructed a couple of months later when I needed another oil change. They found the leak in the oil pan seal and fixed it. In addition did a recall fix. If I had taken my truck to just an ordinary oil Chang place I never would have known about the leak. Aaron found the problems and fixed them all. This truck will never see any other service dealer than Aaron at Lsird Noller. More