Laird Noller Ford of Lawrence - Service Center

very nice experience at Laird Noller Jessica Lund was so nice to talk and the waiting room was neat! The taste of coffee was also good. It was also so great they provide fast Wifi!! Jessica Lund was so nice to talk and the waiting room was neat! The taste of coffee was also good. It was also so great they provide fast Wifi!! More

Made it Right My husband and I dropped off our car on Wednesday, my husbands day off, so that the car could be serviced and I could take our other vehicle to work. My husband and I dropped off our car on Wednesday, my husbands day off, so that the car could be serviced and I could take our other vehicle to work. We were told we could pick up the car anytime before 8 PM which worked out well since I work in Kansas City and had a late meeting. When arriving at the dealership, the staff person on the floor, Cody, told me that the service department closed at 6, and that the department was open to 8 only on Tuesdays and Thursdays. He was very apologetic about the mix-up. After some discussion about how I could get my car, since my husband needed to go to work on Thursday and so did I, and we both headed in opposite directions - coming in Thursday AM to get the car was not going to be possible. Since my husband had remembered to bring in the spare key, Cody made a call and got some advice on how to get the car out of the fenced area. All in all, what could have been a really frustrating situation turned out well and I was able to get my car that evening. The next day the service writer also called and apologized for the mix up... We have always owned Ford/Lincoln/Mercury/Mazda vehicles and have had the best experience driving these well into several hundred thousand miles. We appreciate Cody's assistance and will remember this when we go to replace this car. More

Recall on Explorer The service department worked with me to get my truck in for the repair, during one of their busiest weeks. The service I received was outstanding fro The service department worked with me to get my truck in for the repair, during one of their busiest weeks. The service I received was outstanding from start to finish and I apprreciate the offer of a courtesy ride if needed. Highly recommend Laird-Noller service department and their professional work with customers. More

Pleasant Experience . . . My car had it's first birthday last month so I came in for my 1st oil change yesterday. There was also a recall on the airbags, so both things were a My car had it's first birthday last month so I came in for my 1st oil change yesterday. There was also a recall on the airbags, so both things were accomplished yesterday. I was treated well, and pleased with the service overall. My daughter, LeeAnn Legge, in 2009 purchased a Santa Fe from your dealership and she recommended her car - and your service to me when I was talking "new car." Betty Legge More

Great Affordable Service Before I purchased my Hyundai, I always had my services done at Walmart or Jiffy Lube because I felt I was overpaying for services at dealerships. At Before I purchased my Hyundai, I always had my services done at Walmart or Jiffy Lube because I felt I was overpaying for services at dealerships. At Laid Nollder Hyundai, prices are competitive and the staff is helpful and trustworthy. More

Good service and friendly people. I am totally satisfied with the service department. My only criticism with the experience involves the chairs in the waiting area. They really need I am totally satisfied with the service department. My only criticism with the experience involves the chairs in the waiting area. They really need to be replaced. More

Great Service I have been pleased with the service experiance each time I have been to Laird Noller. I am happy to recommend this dealership to anyone. I have been pleased with the service experiance each time I have been to Laird Noller. I am happy to recommend this dealership to anyone. More

Service at its best Great experience! Customer service was excellent throughout. Jessica Lund was a pleasure to work with and everything I needed done with the vehicl Great experience! Customer service was excellent throughout. Jessica Lund was a pleasure to work with and everything I needed done with the vehicle was completed efficiently! Requested a last-minute glass repair that was not only handled promptly but repaired for free which was awesome. Thank you! More

Not Your Typical Dealership Through the years I have learned to go to independent car repair services to save money and time. This is not my experience with Laird Noller's Hyunda Through the years I have learned to go to independent car repair services to save money and time. This is not my experience with Laird Noller's Hyundai Service Dept. Johnny Dolar was excellent, the service was prompt, the ease of making an appt. was great (I dropped in after lunch), and the cost was much less than I anticipated. This is a first-rate service. More

A very good experience indeed It was a really enjoyable time. Drop off and was greeted with wonderful people. Even the salesman I had, Jerry Hall greeted me when walking through s It was a really enjoyable time. Drop off and was greeted with wonderful people. Even the salesman I had, Jerry Hall greeted me when walking through showroom. Everyone was nice and friendly made me feel at home. More