Lake Chevrolet

Unprofessional and Inconsiderate I came in for an oil change and I checked in at Pedro Galvan's desk. I explained to him that I would like to use my "Chevy Awards Points" from the "My I came in for an oil change and I checked in at Pedro Galvan's desk. I explained to him that I would like to use my "Chevy Awards Points" from the "My Chevy" app. Pedro told me we would wait till the end to redeem my points. I wanted to redeem 2,000 points, with equals $10 off of my service. When my oil change was complete and it was time to pay, Pedro said it would be a few minutes because he didn't know how to redeem the points. He said he was waiting on a service tech named Joel. 15 minutes had passed and Joel had passed, Pedro had to get his attention and Joel finally came to the service counter. The service tech, Joel, had an attitude and stated I would have to print a certificate off at home and I couldn't redeem my points through the app. During the entire time, I was waiting, Pedro had my phone and was trying to figure out how to redeem the points. After being told I could not redeem them through my app, I paid for my service and left. After leaving the dealership, I checked the my Chevy app and 2,000 points had been redeemed at the dealership. Despite me being told something that's completely untrue and having to pay the full price for my service. I had to drive all the way back to the dealership and show them that the $10 reward had been deducted from my rewards points. Pedro took my phone and showed it to his manager, I'm assuming, he was in there with my phone for 10 minutes. Pedro finally came out with my phone and started they were able to somehow print my rewards certificate off and I would be receiving a refund for $10. It doesn't make sense considering I was told the complete opposite before leaving and it took for me to check my app to find out that the points were redeemed. Pedro told me he would send me an email within an hour to confirm my refund but I never received it If somebody would've taken the initiative to find out how to properly redeem the rewards points, it would've same me time and unnecessary trips. More

Excelente trabajo Muy buena experiencia, nos encanta nuestra Chevy Silverado. Orlando fue muy amable y buena persona con nosotros. Definitivamente recomendaríamos a otr Muy buena experiencia, nos encanta nuestra Chevy Silverado. Orlando fue muy amable y buena persona con nosotros. Definitivamente recomendaríamos a otros a comprar con ellos. More

Always reliable and efficient. Always accommodating with service appointments, reasonable prices. Service rep Craig Pozarski makes me feel comfortable with his service recommendati Always accommodating with service appointments, reasonable prices. Service rep Craig Pozarski makes me feel comfortable with his service recommendations. Matt Kreckler in sales always touches base with me, very informative. More

Excellent experience. An excellent experience buying my first automobile. The staff was amazing. They worked with me throughout the whole process. Tony made my experience c An excellent experience buying my first automobile. The staff was amazing. They worked with me throughout the whole process. Tony made my experience comfortable and easy. More

More then just an oil change Braeger knows how to make your oil change more then just an oil change, i appreciate the fact that they truly care even when i show up for my oil chan Braeger knows how to make your oil change more then just an oil change, i appreciate the fact that they truly care even when i show up for my oil change at 8a on a Saturday. i mean who wants to get their oil changed at 8a on a Saturday when you could be doing something else. Thank you for making it worth my time and effort to roll out of bed on a Saturday morning to get the oil changed in my car More

Thank you for my oil change. Thank you to everyone who service my vehicle at braeger. My oilchange for my vehicle was needed. so i am glad service was ready and available Thank you to everyone who service my vehicle at braeger. My oilchange for my vehicle was needed. so i am glad service was ready and available More

New Used SUV Picked up a new used Ford Escape and as always the customer service is first rate. Prices are always fair but haggling is never discouraged. I woul Picked up a new used Ford Escape and as always the customer service is first rate. Prices are always fair but haggling is never discouraged. I would look to Braeger for your future auto needs. More

Many Times I’ve been to Breeger many times over the years with my two Chevys. Even though the faces have changed the service has remained high and personable. I’ve been to Breeger many times over the years with my two Chevys. Even though the faces have changed the service has remained high and personable. More

Great service I always get great service at Braeger. I got my oil changed and tire rotation and in doing so found a screw in one of my tires that had been causing a I always get great service at Braeger. I got my oil changed and tire rotation and in doing so found a screw in one of my tires that had been causing a very slow leak over the last several months. They were able to fix it right away. They have a clean and comfortable waiting area. Steven kept me up to date about my service and gave me detailed information about maintenance services that should be scheduled in the future based on my mileage. More

Amazing as always! Steve in the service department helped me out! He has great customer service and took care of all of my needs. Made me comfortable with having a new s Steve in the service department helped me out! He has great customer service and took care of all of my needs. Made me comfortable with having a new service rep! I have been going to Breager for many years and I will continue to come back! Thank you for such amazing service Steve! More