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This rating includes all service center reviews, with more weight given to recent reviews.
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2,637 Reviews of Lake Chevrolet - Service Center
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Verified Customer
January 15, 2025
I arrived at 8am for an oil change and 2 recalls. I left at 11am the oil was changed and one recall was completed. This is the 5th time this recall has not been performed. My steering wheel was cover I left at 11am the oil was changed and one recall was completed. This is the 5th time this recall has not been performed. My steering wheel was covered in oil and paperwork was left on my The 3% charge for using a credit card is ridiculous.I will not be back. More
by leeteasley
Employees Worked With
January 07, 2025
This is the best place to find your dream car. The staff is amazing and will do whatever they can to see you off in your new car. The staff is amazing and will do whatever they can to see you off in your new car. More
by amandaemrath
Employees Worked With
Other Employees :
John Webler, Jonathan Colin, Yessi Lopez
January 06, 2025
Overall, ok. They do fix the car well but customer service needs to improve. I have been a long term customer of this service department. I had a car recently fix They do fix the car well but customer service needs to improve. I have been a long term customer of this service department. I had a car recently fixed at this repair shop that took weeks to fix, and I repeatedly requested a loaner vehicle so i could get to work and I was ignored. I sent an e-mail to the dept mgr to complain and that e-mail was ignored too. I also had a problem with one of the service technicians and contacted the dept manager and that complaint was ignored too. They do fix the cars well but I personally no longer feel valued or listened to as a customer. One time I came in with my car. They drove my car into the bay to be looked at, and the next technician drove it back outside and put it back in the lot without even looking at it. When I told them I noticed this they drove it back into the car bay and then actually looked at it. Again, waiting there…felt not valued, under-communicated with, and ignored. More
by CruzeLady
Employees Worked With
Other Employees :
Megan, John Webler, Jonathan Colin
January 04, 2025
Everyone is always so helpful at Lake Chevrolet. The only reason I did a 4 star was because she told me I needed to do a $190 test that I ended up not needing. The only reason I did a 4 star was because she told me I needed to do a $190 test that I ended up not needing. More
by Courtney
Employees Worked With
John Webler, Yessi Lopez
