2,637 Reviews of Lake Chevrolet - Service Center
Service Took my new truck in for service and the service advisor was so rude I had to leave. This was the fists new Chevy I bought from them and I buy new Took my new truck in for service and the service advisor was so rude I had to leave. This was the fists new Chevy I bought from them and I buy new every 2 years Will never consider them for a vehicle or service again More
Recall service completed Service was great once completed. Took several calls and finally stopped in to set up appointment once notified parts were in by email and mail. Service was great once completed. Took several calls and finally stopped in to set up appointment once notified parts were in by email and mail. More
Oil change in a flash In and out in an hour for an oil change and tire rotation! I was pleasantly surprised when car was given back with the added bonus of a car wash!’ T In and out in an hour for an oil change and tire rotation! I was pleasantly surprised when car was given back with the added bonus of a car wash!’ This service is worthy of a 10++++ rating. More
Excellent service from Braeger Chevrolet (Scott Hansen) Scott’s attentiveness, patience, knowledge of product, and ability to deliver good customer service is the one and only reason why I keep coming back Scott’s attentiveness, patience, knowledge of product, and ability to deliver good customer service is the one and only reason why I keep coming back to Braeger’s Service Department. He has always met and surpassed my expectations. More
Braeger is best! We are completely satisfied with Braeger. Everyone there is courteous and friendly. Steve in the Service dept is very helpful and never lets us leave We are completely satisfied with Braeger. Everyone there is courteous and friendly. Steve in the Service dept is very helpful and never lets us leave without a smile on our face! We have become loyal customers and we highly recommend Braeger! More
Unprofessional Had a recall card for parts on my car . They took my car in and told me about 2 hours to get the ignition switch done... it’s been over 2 hours . Noth Had a recall card for parts on my car . They took my car in and told me about 2 hours to get the ignition switch done... it’s been over 2 hours . Nothing looks like was done to the car nor did I leave with a price of paper showing what I got done. And when I made the appointment they said they would do an oil change.. never got done. I feel like I wasted my time there . Really upset customer. More
Customer Service Done Right When my vehicle unexpectedly (and inconveniently) died, I called Braeger because they are certified GMC mechanics. That gave me a level of confidence When my vehicle unexpectedly (and inconveniently) died, I called Braeger because they are certified GMC mechanics. That gave me a level of confidence in their workmanship. I spoke with the Director of Fleet Operations and told him what I suspected the trouble was. He was very friendly and reassuring. I rode with the tow truck and dropped off the vehicle. A shuttle was arranged to take me to work. He called to let me know what the repair was to be and the pricing. He patiently and pleasantly answered every question I had. They called when the work was completed that same day. A shuttle back to the dealership was available. The Shuttle Driver Gregory was very personable. The paperwork for billing was ready when I got there. But Glenn noticed an error on the invoice (in my favor) and corrected it right away. That’s some commendable ethics right there. I would recommend this facility for maintenance and repair. It was an enjoyable experience for what could have been an aggravating one. More
Helpful The team was very helpful. The repairs took longer than planned. But they kept me notified with updates. I was very happy with the repairs. The team was very helpful. The repairs took longer than planned. But they kept me notified with updates. I was very happy with the repairs. More
Quick oil change We were home for a short time in between trips and needed to get the oil changed on our vehicle. I was in and out in less than 25 minutes. We were home for a short time in between trips and needed to get the oil changed on our vehicle. I was in and out in less than 25 minutes. More
auto collision repair Chevrolet Traverse was in an accident that required both exterior work as well as mechanical work. The estimate reviewed all of the individual parts s Chevrolet Traverse was in an accident that required both exterior work as well as mechanical work. The estimate reviewed all of the individual parts supplied as well as the labor. The completed job also listed everything that actually was done. The quality of the work was great looking showroom ready. The mechanical work had warranty included. When I picked up my vehicle I had to drive back home, an 80 mile trip, both city and interstate, it drove like new. It has a 12,000 mile or 1 year warranty on mechanical work.. More