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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,637 Reviews

2,637 Reviews of Lake Chevrolet - Service Center

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August 01, 2018

Service Took my new truck in for service and the service advisor was so rude I had to leave. This was the fists new Chevy I bought from them and I buy new More

by Pissed owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Scott Hansen, John Webler, Ebby Bobadilla, Glen Lewis, Steven Thomas
August 01, 2018

Recall service completed Service was great once completed. Took several calls and finally stopped in to set up appointment once notified parts were in by email and mail. More

by glad it is complete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Lewis
August 01, 2018

Oil change in a flash In and out in an hour for an oil change and tire rotation! I was pleasantly surprised when car was given back with the added bonus of a car wash!’ T More

by Luv my car Mary1023🙂
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Howard
August 01, 2018

Excellent service from Braeger Chevrolet (Scott Hansen) Scott’s attentiveness, patience, knowledge of product, and ability to deliver good customer service is the one and only reason why I keep coming back More

by Cruze1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hansen
August 01, 2018

Braeger is best! We are completely satisfied with Braeger. Everyone there is courteous and friendly. Steve in the Service dept is very helpful and never lets us leave More

by Bundy’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kreckler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Campechano, Steven Thomas
July 31, 2018

Unprofessional Had a recall card for parts on my car . They took my car in and told me about 2 hours to get the ignition switch done... it’s been over 2 hours . Noth More

by Emallas1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of the name never got one
Jul 31, 2018 -

Lake Chevrolet responded

Hi Emily...I was concerned after reading your review today, so I spoke with Joel, your Service Advisor. Sounds like there was a lack of communication. He tells me that you were informed that the recall would take 2-3 hours when you arrived, and there was no mention of an oil change. It is our responsibility to make sure our customers know exactly what we are doing and how long it will take. I'm sorry if you feel we didn't live up to our end, but the ignition recalls typically take 2-3 hours. We will be happy to do an oil change for you if you feel we deserve a second chance!

July 31, 2018

Customer Service Done Right When my vehicle unexpectedly (and inconveniently) died, I called Braeger because they are certified GMC mechanics. That gave me a level of confidence More

by Saturn Princess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory the shuttle driver, Glen Lewis
July 30, 2018

Helpful The team was very helpful. The repairs took longer than planned. But they kept me notified with updates. I was very happy with the repairs. More

by Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy and collette in body services
Jul 31, 2018 -

Lake Chevrolet responded

Thank you Sandra! Sometimes repairs do take a little longer than anticipated, but we want to make sure to do it right vs. doing it fast. I'm glad you are happy with our service!

July 28, 2018

Quick oil change We were home for a short time in between trips and needed to get the oil changed on our vehicle. I was in and out in less than 25 minutes. More

by Bigshosh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Lewis
Jul 31, 2018 -

Lake Chevrolet responded

So happy we could get you in and out between trips!

July 28, 2018

auto collision repair Chevrolet Traverse was in an accident that required both exterior work as well as mechanical work. The estimate reviewed all of the individual parts s More

by Painter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot the gentleman’s name that checked me out, but he was very curtious and explained paper work
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