Lake Chevrolet - Service Center

1=Poor. My service advisor Julianne was very pleasant and responsive. Unfortunately, I believe the technician providing her information about my car was dish My service advisor Julianne was very pleasant and responsive. Unfortunately, I believe the technician providing her information about my car was dishonest and intentionally misleading. I brought my car in for a very specific issue and I had the error code which detailed the root cause. Unfortunately, the technician reported ancillary issues that didn't need to be fixed but first presented them as required to be fixed. Only after my follow up questions did it become clear that the ancillary issues could be deferred. What started as an 'about $700' repair estimate ballooned to $3100, and then came down to 'about $800.' And the 'about $800' estimate wouldn't include the $180 I paid for the diagnosis I already knew. This whole experience has again, unfortunately, made me suspicious of any repair that I might need to have completed by the dealer. If I had just been given an honest, complete explanation of the findings and reasonable options, the experience would have been vastly different. By the way, will this experience make me more or less likely to purchase another vehicle from Lake? Obviously, less. I can't imagine doing so after this, and I'll be in the market soon. What a wasted opportunity. More

Was very helpful, went straight to the point and told us the price to make sure we were good with it, will be coming back for more service the price to make sure we were good with it, will be coming back for more service More

Excellent service! Excellent attention and good customer service Excellent attention and good customer service, it's a good idea have bilingual personnel Excellent attention and good customer service Excellent attention and good customer service, it's a good idea have bilingual personnel More

Had to come back because you missed the calibration of my new windshield then had to pay for it. It was very inconvenient new windshield then had to pay for it. It was very inconvenient More

Had a ceramic coating installed on my Silverado. Everything was done in a timely manner with excellent results. Everything was done in a timely manner with excellent results. More

He was informative about what I needed done. I made the appointment and he got me the time that is convenient for me. I made the appointment and he got me the time that is convenient for me. More

It was fantastic. We were received like old friends and taken the best care of. We were received like old friends and taken the best care of. More

If I could rate no stars I would. Scheduled an oil change and told the service writer on the phone I needed a wiring harness replaced on a rear tail light. Was told they "keep those i Scheduled an oil change and told the service writer on the phone I needed a wiring harness replaced on a rear tail light. Was told they "keep those in stock". 20 min into the oil change I was told they didn't have the harness and would have to wait. over an hour into the oil change, was asked if I had the bulbs for the tail light. I was hoping that the DEALERSHIP would have all the necessary parts to complete the pre-scheduled service that I had requested. over 2 hours later I was charged $234 and sent down the road with one working taillight and wondering if they actually even changed the oil. I was also told that my trans cooler lines were leaking/seeping on a transmission that is barely 2.5 years old and quoted nearly $800 to replace a $50 part. The service writer that I dealt with at the dealer was good, but the dealership as a whole is absolute garbage. Being told over the phone that they would have everything needed to complete my service, only to find out I was lied to and essentially blown off and sent down the road with maybe half the service I had scheduled completed, is unacceptable. After paying $234 I still had to finish the job myself. More

My vehicle had an electrical problem when I brought it to them. The problem went away without them having to due anything, very honest people. They could of charged me a fortune. Craig, is the best advisor I them. The problem went away without them having to due anything, very honest people. They could of charged me a fortune. Craig, is the best advisor I ever dealt with. More

Excellent service from Jose Cruz No one was as good as Jose , I really appreciate his help Jose , I really appreciate his help More