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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,637 Reviews
Call Service Center (414) 281-5000

2,637 Reviews of Lake Chevrolet - Service Center

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December 01, 2023

Was very well treated, everyone I cross paths with said hello. Customer service explained every thing n was helpful in planning another visit to take care of a few other things. The facility was very clean More

by Candersen1240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2023

Lake is a great place to shop,and to get your vehicle serviced. Also the staff is knowledgeable and friendly! More

by larrythebrizzle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Martin
Report | Print
Dec 04, 2023 -

Lake Chevrolet responded

We're glad to hear you found our staff so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2023

Julianna was extremely helpful, efficient and even provided a discount! Tech was fast and diagnosed my car within an hour! Fastest service I’ve had at a dealership, will be back. More

by Priscila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juliana Martin
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Dec 04, 2023 -

Lake Chevrolet responded

Priscila, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2023

Nice guy. I dealt with him before. He’s not pushy and remembers you from your last visit. More

by vdpsternig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

November 30, 2023

Very nice people Usually don't like going to dealerships, but when there are Knowledgeable & nice people, the experience is very pleasant More

by gary.juliamik
Recommend Dealer
Yes
Employees Worked With
Willy & Steve
Report | Print
Dec 04, 2023 -

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

November 30, 2023

Besides having a rude Service advisor, my vehicle was handed back to me with greasy interior after oil change. Stem valve cap was missing. I have been using Lake for years More

by CPH
Recommend Dealer
No
Employees Worked With
Jose Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Cruz
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Nov 30, 2023 -

Lake Chevrolet responded

First and foremost, I want to extend our sincerest apologies for the recent experience you had with us. We value your loyalty over the years, and it's disheartening to hear that we did not meet the high standards we set for customer service and vehicle care on this occasion. Regarding the greasy interior and missing stem valve cap, we take full responsibility. We are committed to not only addressing these issues but also ensuring they do not occur in the future. We are taking your feedback regarding our service advisor seriously. We are conducting an internal review and will provide the necessary training and guidance to our team to improve our customer interactions. We truly value your business and would like to regain your trust. Thank you again for your feedback, and we hope you will give us another chance.

Nov 30, 2023 -

CPH responded

Thank you. It's really a let down. I have always loved coming to Lake. No hard feeling but John is always rude to me. I don't care to deal with him ever. Tge other service advisors are nice. As far as my greasy cehicle and cake cap, it shows carelessness to me.

Nov 30, 2023 -

CPH responded

Sorry to add insult to injury but here goes. My oil was overfilled also. By 1.5 quarts. New vehicle hope no damage

November 30, 2023

Good service. answered questions.nice people.were very polite.clean atmosphere. Would goto again if need be. More

by patrickwildt59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic that worked on my truck was helpful., Juliana Martin
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Dec 01, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 30, 2023

Misrepresented the warranty. Inconsistent messaging. Lacking follow-up. Disappointed and I would not recommend this dealership. More

by rkonop1
Recommend Dealer
No
Employees Worked With
General Manager - Jim Schlict
Report | Print
Jan 04, 2024 -

Lake Chevrolet responded

Thank you for sharing your feedback regarding your experience with us. We are truly sorry to hear that you felt disappointed with the service you received. Understanding and rectifying these issues is important to us. Misrepresentation is never our intention, and we apologize if there was any confusion or misunderstanding in this regard. We strive to provide clear and accurate information to all our customers, and it seems we fell short in your case. Inconsistency in messaging can be frustrating, and it is a matter we take seriously. We are committed to improving our communication processes to ensure that our customers receive consistent and reliable information from all members of our team. We also acknowledge the significance of timely and effective follow-up. Your experience indicates that we need to review and enhance our follow-up procedures. Please know that your feedback provides valuable insights that will help us in making necessary improvements. Thank you again for your feedback.

November 29, 2023

Keep in touch with customer and give detailed information, easy to work wigh in general More

by Dragonfly7171
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat
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Dec 01, 2023 -

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2023

What Others Say I appreciate their follow up when their service took longer than I expected. Thank you The cleanest facilities I've ever seen for a car dealership. The service was done in the time frame More

by brent.lopata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Lake Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Lake Chevrolet, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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