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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,648 Reviews
Call Service Center (414) 281-5000

2,648 Reviews of Lake Chevrolet - Service Center

Sort by
September 02, 2023

John Webler was great to deal with. Most likely to purchase my next truck there. More

by mbarth75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2023

This is the first Service Advisor since Glen Lewis that has treated me with respect. Thanks Craig! More

by centurylink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler, Steven Thomas
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Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2023

My family has worked with Bob there before and he's as nice and they said he was. More

by radonski360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodrigo Escalona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Howard
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Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Feel free to reach out to us if you need anything. Have a wonderful day.

August 31, 2023

Awesome working with Craig! Always very helpful I will be defiantly be coming back! Great service More

by lomeli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Feel free to reach out to us if you need anything. Have a wonderful day.

August 30, 2023

I had a great experience with Steve in the service Dept, but the dealership had my vehicle for almost 2 months for a simple fix. Then when it came to picking up my vehicle the dealership had the audacity to More

by Brandon Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Thomas
Report | Print
Sep 11, 2023 -

Lake Chevrolet responded

Thank you for taking the time to share your feedback regarding your recent experience with us. We appreciate your kind words about Steve in the service department and value your input. We understand your concern about the labor charges, and we'd like to clarify our pricing structure. Our technicians' time and expertise are invested in each vehicle, which determines the labor charge based on the time they were working on a vehicle. They are highly trained professionals who ensure their quality of work. If there was not an invoice provided to you at pickup, we would be more than happy to provide you with an invoice that breaks down the labor charges to address any questions or concerns you may have. We apologize for the extended duration your vehicle was in our care. Delays can occur for various reasons, and we understand your frustration. We always aim to complete repairs as promptly as possible while maintaining the highest standards of quality. Thank you for considering us for your automotive needs, and we appreciate the opportunity to address your concerns.

August 30, 2023

The only disappointment was that no one contacted me to inform me that my car was ready. I had to contact the dealership myself More

by ken.harvey
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler, Steven Thomas
Report | Print
Sep 24, 2023 -

Lake Chevrolet responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

August 30, 2023

My car is worse now after you guys serviced it. You told me that EVERYTHING was good with the car an that was not true. Now my car says it has electrical issues. When I got the car back it said tha More

by leebowles1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Pozarski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Lake Chevrolet responded

We're truly sorry to hear about your recent experience with us, and we apologize for any inconvenience you've encountered. We take feedback seriously and would like to address the issues you've raised. We encourage you to reach out to our service manager at 414-281-5000 so that we can schedule a follow-up appointment to inspect and resolve the issues with your vehicle. Your trust and satisfaction are essential to us, and we hope to have the opportunity to regain your confidence in our service. Once again, we apologize for the inconvenience, and we appreciate your feedback as it helps us strive for continuous improvement.

August 30, 2023

Lake/Braeger has been our families dealership for 20+ years. Craig in service dept is awesome and Willy and Matt in sales are very diligent in finding the best deal for a new set of wheels. The managers More

by Dealtaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Burazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Kreckler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Fumo, Steven Thomas
Report | Print
Sep 24, 2023 -

Lake Chevrolet responded

We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 29, 2023

Stopped in with a running issue without a appointment. Craig got me in immediately I was on.my way in two hours. Excellent service More

by jimzainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

August 29, 2023

Great customer service. Very friendly. Enjoyed the atmosphere and people that worked there. Genuinely nice and seemed to care about our needs. More

by S.Malivarn
Recommend Dealer
Yes
Employees Worked With
Damien
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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