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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,652 Reviews
Call Service Center (414) 281-5000

2,652 Reviews of Lake Chevrolet - Service Center

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July 17, 2023

Amazing service! Saved me over $1,000 compared to another dealer. Gave me free pick up and a loner car! Amazing people!!! More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

Joe, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 17, 2023

They did a great job in a minimal amount of time I was very happy More

by mzlori48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 17, 2023

Very pleased with my service by Brandon. He handled everything professionally. And he was also very informing all along the way. I just wanna give a great shot out to Brandon in the Lake. Ch More

by Leslee Whitmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas, Brandon Holmberg
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to Brandon here at Lake Chevrolet, INC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2023

They had my truck for 5 weeks to swap my motor that was junk in under 50,000 miles. I was the one that had to call them to get any kind of status update. And when I finally got my truck back, it had more e More

by trevor721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Webler
Report | Print
Jul 31, 2023 -

Lake Chevrolet responded

We appreciate you taking the time to share your experience with us, and we are truly sorry for the inconvenience and frustration you encountered during the engine replacement process. Your feedback is essential to us, as it helps us identify areas for improvement in our services. We understand the importance of keeping our customers informed about the progress of their vehicle repairs. It is disappointing to learn that you had to initiate contact to get updates on the status of your truck. We apologize for the lack of communication on our part, and we will work on enhancing our communication protocols to ensure customers are informed proactively throughout the repair process. Regarding the error codes that persisted even after the engine replacement, we sincerely apologize for the oversight. Our goal is to provide accurate and effective repairs, and it is evident that we fell short in this instance. We take your concerns seriously, and we are committed to addressing these lingering issues promptly and comprehensively. Our technicians will reevaluate your truck to diagnose and rectify any remaining problems thoroughly. We are genuinely sorry for the inconvenience and the perception it has created about our products and services. It is essential for us to restore your trust in our brand, and we want to assure you that we are committed to resolving these issues to your satisfaction. As a longstanding Chevy fan, your loyalty means a great deal to us, and we regret that your recent experience has left you feeling disappointed. We would like the opportunity to make amends and demonstrate the quality and reliability you expect from GM products. If you are willing, we would appreciate the chance to discuss your concerns further and address any outstanding issues personally. Please feel free to contact our service manager at 414-817-3375 and we will be more than happy to assist you. Once again, we apologize for the inconvenience and disappointment you've experienced. We value your feedback and will use it to improve our processes and provide a better customer experience in the future.

July 14, 2023

After receiving my last review, the dealership reached out to within 15 mins and worked to fix the issue. Both management and service member called me. I was very impressed with how quick they reached o More

by JenH72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 13, 2023

The people that took care of my truck were awesome, Darnell and Ryan were very pleasant and did everything I asked for. More

by brhntr5843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Yelton
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Please don't hesitate to reach out to us if there's anything more we can do!

July 10, 2023

Craig p and his team have always help put my tires to the pavement and they are very informative through it all Thanks Sincerely DEAN POST More

by SUPERDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Yelton
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2023

Once checked in only to realize my issue with the truck was different than what I thought. They had all the parts and completed the work by the next day. More

by thomasabucek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2023

They were wonderful! ! They accommodated us and made sure we were taken care of. We were from Nebraska and they made sure that we were all fixed up and ready to go and we More

by miranda.stoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 10, 2023

I was overcharged for service, I was charged for a few items I did not request. More

by Tama Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Thomas
Report | Print
Jul 20, 2023 -

Lake Chevrolet responded

Thank you for bringing this matter to our attention. We genuinely apologize for any inconvenience you experienced. Our team takes these concerns seriously, and we want to assure you that we are committed to investigating the issue thoroughly. It is important for us to rectify any billing discrepancies and ensure that you are only charged for the services you authorized. To begin the investigation process, we kindly ask you to provide us with more information regarding the specific services you were charged for but did not request. Additionally, if you have any documentation or receipts related to the transaction, please share them with us, as it will help us in resolving the matter promptly. Please feel free to reach out to our department manager directly at 414-817-3375. We appreciate your understanding and cooperation as we work to address this situation. Once again, we apologize for any inconvenience caused, and we are committed to resolving this matter to your satisfaction. Thank you for giving us the opportunity to investigate and address your concerns.

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