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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,640 Reviews
Call Service Center (414) 281-5000

2,640 Reviews of Lake Chevrolet - Service Center

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March 14, 2023

My greeting when checked in was great. However, my windshield wiper fluid was not topped off and I didn't get a sticker for my visit. More

by renee.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Sandman
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Mar 31, 2023 -

Lake Chevrolet responded

Thank you for your feedback. We're glad to hear that your check-in experience was great. We apologize that your windshield wiper fluid was not topped off and that you did not receive a sticker for your visit. We take all feedback seriously and will be sure to address these issues with our team to ensure they do not happen again in the future. We appreciate your business and hope to have the opportunity to serve you again in the future.

March 13, 2023

Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok More

by fronald54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 13, 2023

Very good service thank you John you did an excelent service and quick work i really come back More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler
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March 10, 2023

The service was quick and they give you a complimentary car wash. The waiting area is nice. No complaints here. More

by Sakeenahr23
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
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March 10, 2023

Was very satisfied with the service. Took my car in the night before and had a call the next day letting me know my car was fixed and ready to go. More

by kenrobinh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 09, 2023

I had. my Malibu towed to lake Chevrolet Saturday night due to hitting a pot hole. Service man Mr. Sandman did an excellent job working with me to have me More

by mikepk81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sandman
Report | Print
March 06, 2023

Took way too long to get my car back. They replaced the alternator that didn’t need replacing. Stated it didn’t start because it sat too long but I started it in the tow lot 2 days before More

by travelot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t work with any of these people
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Mar 31, 2023 -

Lake Chevrolet responded

We apologize for the delay in getting your car back and for any inconvenience caused. We take all customer feedback seriously, and we are sorry to hear that you were not satisfied with the service you received. We strive to provide the highest level of service to all of our customers, and we are disappointed that we fell short in your case. Regarding the alternator replacement, we always try to be as transparent as possible with our customers and we would never intentionally deceive anyone. We are sorry if you felt like you were being misled, and we will take this feedback into consideration to ensure that our communication is clear and transparent in the future. We appreciate your loyalty and we hope to have the opportunity to provide you with better service in the future. Please feel free to reach out to us directly if you would like to discuss your experience further. Thank you for bringing this to our attention.

March 06, 2023

I'd rather not. .. you guys broke my power steering fluid reservoir Didn't fix it or notify me... More

by JCaflisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Jones
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Mar 31, 2023 -

Lake Chevrolet responded

I am sorry to hear about the issue you experienced with your power steering fluid reservoir. We take full responsibility for any damage caused to your vehicle during service and it is our policy to notify our customers immediately of any issues found during the repair process. It is clear that we fell short of our commitment to you in this instance and we apologize for any inconvenience or frustration this may have caused. Please know that we take all customer feedback seriously and will be using this as an opportunity to review our procedures to ensure that this does not happen again in the future. Thank you for bringing this to our attention.

March 04, 2023

Excellent service and the technicians are the best,highly recommended this dealership to everyone that need’s service work More

by bottmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 04, 2023

Friendly staff, excellent service. My go to Service center. Honest and fair prices. You cannot go wrong More

by popppg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas, Chad Sandman
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