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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,669 Reviews

2,669 Reviews of Lake Chevrolet - Service Center

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April 02, 2023

A nice clean dealership with helpful and polite employees. Service is completed in a timely fashion. Very nice waiting area as well. More

by slemke070903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

The service person (Craig) that worked with me was very accommodating. He kept me up to date of exactly what was going on at all times. The loaner vehicle was a great help to keep me living my life without More

by davidstewart6925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

Friendly knowledgeable professional staffs, they know what they are talking about when it comes to cars. clean building. Very efficient phone calls from every department that called me to keep me updated More

by samanthavue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATT and Kayla
March 31, 2023

They are very efficient and the job is done correctly every time I come back for a oil change and tire rotation. More

by olletsocjc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
March 31, 2023

This dealership was incredible! They helped me with my car, were efficient, and provided superb service!! More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
March 31, 2023

The service person I dealt with, Matt handled a parts delay very well and my repair was very satisfactory More

by PhilipWittliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in collision
March 28, 2023

I can’t say enough good things about Steve Thomas and Lake Chevrolet. He definitely makes sure that my Chevy Colorado is well maintained. More

by Rose scholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
March 27, 2023

First we really didn’t have any Service done when we owned Auto as of yet ! When we bought Vehicle the windshield was damaged so had to bring it back for replacement , and I spoke to the Service Manager More

by ChucKles66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Fuller, Caleb Repinski
Mar 31, 2023 -

Lake Chevrolet responded

I'm sorry to hear about your negative experience. We strive to provide excellent customer service and it's disappointing to hear that we fell short in this case. We apologize for any miscommunication or misunderstanding regarding the safety check and the condition of the tires. As for the loose clamp, we appreciate you bringing it to our attention and we will make sure to address it. Please know that we take all feedback seriously and will use it to improve our services. If there is anything else we can do to rectify the situation, please do not hesitate to reach out to us.

Mar 31, 2023 -

ChucKles66 responded

The Clamp was taken care of when we brought it back for New Windshield ! I just can’t believe your mechanic forgot to zero out Oil Usage Meter when Oil was Changed , and to say that there were NEW TIRES put on , and they didn’t ! IF ! I ever have 2 go to your Service Dept. for anything , I will have it have vehicle inspected to see if job was indeed done !

March 26, 2023

Unfortunately they didn't fix the problem with my car. Ferry unsatisfied.i have to make another appointment More

by Kenneth. Spaeth
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Webler
Mar 31, 2023 -

Lake Chevrolet responded

I'm sorry to hear that you were dissatisfied with our service. It's our top priority to ensure that our customers' vehicles are properly diagnosed and repaired, and we apologize if we fell short in your case. We understand how frustrating it can be to have to schedule another appointment and inconvenience you further. We would like to make things right and encourage you to reach out to our service manager to discuss the situation further and see if we can offer any resolution. Thank you for bringing this to our attention.

March 25, 2023

Amanda my service tech was very nice and good to deal with. I appreciated the free loaner vehicle. But I paid $7100 for a diesel repair only to come pick up my truck over a week later with the check eng More

by janzen12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The gentleman who cleans the showroom is a great person to chat with and very helpful. , John Webler, Chad Sandman, Amanda O'Kimosh, Joe Jones
Mar 31, 2023 -

Lake Chevrolet responded

Thank you for taking the time to share your experience with us. We are glad to hear that Amanda provided great service and that you appreciated the free loaner vehicle. However, we are sorry to hear about the issues you experienced with your truck. We understand how frustrating it can be to pay for a repair only to find out that the issue has not been completely resolved. We apologize for any inconvenience this may have caused and would like to make it right. We would like to invite you to bring your truck back to our service center so we can take a closer look and make sure the check engine light is resolved. We also appreciate your feedback regarding the cleanliness of your truck when you picked it up, and we will make sure to address this with our team. Thank you again for your feedback, and we look forward to the opportunity to make things right.

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