Lake City Toyota

Tire Light Sensor Over the 4 years I have owned my Toyota Rav 4 XLE, I have always been pleased with the sales and service team at Rountree Moore Toyota. Until recently Over the 4 years I have owned my Toyota Rav 4 XLE, I have always been pleased with the sales and service team at Rountree Moore Toyota. Until recently though things have went down hill. I visited the dealership over a week ago and had to make 4 trips within 2 days just to determine I had a bad sensor on one of my tires. I was told the 1st time when it happened one of the tires needed air, the 2nd trip I told the service advisor I was going to Gainesville that afternoon and wanted to make sure nothing was wrong he stated they couldn't find anything wrong with it and it was due more than likely to the weather. On my way to Gainesville guess what the tire light came on again so I immediately call and they told me to bring it back the next day. I come in the next day and they put it on a machine and still state they can't find anything but reset everything and I should be okay. That evening before I go home the light comes on again for the 4th time so I immediately take it back to them and now all of a sudden it's a bad tire sensor. I had googled what might be going on prior to this and they claimed they had checked my TPMS and nothing came up. I had a feeling it was a sensor and it turned out to be. It took 4 times though. How sad is that? Finally, the service advisor told me they would order the part and if it was a recent tire that was replaced it might not cost me anything. I recently purchased 4 new tires and one had to be replaced and since they previously stated it was a back tire then I would just wait to see the outcome. I truly didn't expect anything for free but I didn't expect what would happen next. I scheduled to have the sensor replaced this past Friday and turns out now all of a sudden it's a front tire. How did we go from a back tire to a front tire. I realize these things happen but again what about modern technology and diagnostics. I don't trust them on any level.. I was also told that typically these don't go out before 5-8 years and it was a default sensor, well if it's a default why I am paying for it. WHATEVER!! I was prepared to pay for the sensor but in lieu of having to miss work taking my truck up there 4 times previously I didn't feel I should have to pay for the labor in full. They agreed to split the labor cost which I appreciated but when I get to the dealership it all went sour. I was originally quoted when they finally found out the problem from Ivan over a week ago that it would be around $230 to fix. I didn't like it but I knew the sensor was $116 I had already checked and spoken with the parts department. I didn't know what made up the rest of the cost so I called my husband to let him know. He then agreed with me that we felt it was only fair that they help with the labor cost since they took so long to figure things out and Ivan was in agreeance. I made the appointment to have it fixed and when I received a call from Mitchell he said it was going to be $266 and that's when I told him that the labor was to be split between us and Rountree Moore. He stated he would get with Ivan with he did and called me back and told me it would be $201. Well that still didn't compute to me in my head so I called my husband to have him find out what I was missing. Come to find out folks there is a "SHOP FEE/DISPOSAL FEE" on EVERY INVOICE they claimed was an EPA thing and they have no control over. You always have some sort of control over things. It's like those "DEALER FEES" they claim they have no control over either. I am not paying a SHOP FEE, let alone they crazy dealer fees which is just more money in the dealers pocket. They make enough why should I fatten there wallets any further. I wasn't paying for shop rags, disposal of fluids etc which is what they explained the fee covered when what did they use. They changed a sensor. Give it to me and I can get rid of it. Anyways, I had my spouse call because we have had EVERYTHING done at Rountree Moore Toyota since I have owned this vehicle from Service and Maintenance, alignments, rotations and most recently new tires. You would think us being loyal customers over the years would merit but not her anymore. We both have bought numerous vehicles from this dealership over the past 10 plus years but I can't assure them from this day forward that will be a thing of the past. They don't appreciate the busy and it's been that way for some time. Since their buyout they have went down hill on the sales and service side. Long story short my husband called and was told they would remove the shop fee. I went to check out and told the cashier and she went to get Ivan and we argued over the fee and I ended up paying it. Mitchell came around with an updated invoice but it was too late. It was my fault. At this stage I was too angry to wait for them to refund the charge with the fee to charge back the service without it. Why isn't a customers word good enough? I realize there are people always wanting something for nothing but I have always been fair and paid what I was charged. In this case from start to finish has been horrible and I regret even having it replaced. I am concerned constantly that the light will come back on and don't trust the work that was performed. I can only pray it's truly fixed for the amount of money spent. I have lost all trust in Rountree Moore Toyota and used to they were about the only Rountree Dealership that I would tell people you could trust. I guess those days have ended as well. I won't be using them to any maintenance in the future not even an oil change. They have truly disappointed me and lost the business of a truly loyal Rountree Moore Toyota Customer. I hope this helps someone else in my situation going forward because I wouldn't want this to happen to anyone else. People work hard for there money this day and time and when it comes down to me losing time from work over a situation that should have been resolved 2 weeks ago and was just an educated guess speaks volumes. Hope this helps others going forward. I pray you NEVER have the experience I have had. More

Oil change We had a issue previously with oil change, discussed it with Chris she made sure everything was taken care of professionally very satisfied thank yo We had a issue previously with oil change, discussed it with Chris she made sure everything was taken care of professionally very satisfied thank you. More

Oil and transmission fluid change I was able to get a last minute oil and transmission fluid change on a Saturday, which is nice since I travel a lot during the week. When I purchased I was able to get a last minute oil and transmission fluid change on a Saturday, which is nice since I travel a lot during the week. When I purchased my used F150 at Roundtree Toyota I added a service plan that provides an oil changes with a tire rotation twice a year. Yesterday was my second service and, just like the first one, they had a hard time locating my plan. This time the tire rotation wasn’t on the invoice and I was told it wasn’t done. Now I will have to come back again in a week. It’s just a little inconvenient. The staff has always been super friendly, I just would like a appreciate a little more clarity when it comes to the service plan I spent extra money on. More

Friends Everyone is very friendly you don't feel uncomfortable talking with them, they are willing to work with you to make things as easy as possible, I woul Everyone is very friendly you don't feel uncomfortable talking with them, they are willing to work with you to make things as easy as possible, I would tell anyone if the want a vehicle go to Round Tree More

Purchase All persons we had contact with were knowledgeable and professional. The sales, service and finance departments were all available to meet our needs. All persons we had contact with were knowledgeable and professional. The sales, service and finance departments were all available to meet our needs. Michael Mann Justin were both generous with their time after the sale. More

Fast. Professional. When I’ve bought parts Rudy has always been very knowledgeable. And got me parts when he said he would. He’s very kind and enjoyable to deal with. Chr When I’ve bought parts Rudy has always been very knowledgeable. And got me parts when he said he would. He’s very kind and enjoyable to deal with. Chris takes care of my truck. She’s great. I don’t worry at all with Chris managing my service needs. More

Best service ever Outstanding service. I just suggest to wash our cars after the service, like the other Toyota dealers do, without asking or letting the customer Kno Outstanding service. I just suggest to wash our cars after the service, like the other Toyota dealers do, without asking or letting the customer Know that it will take more Time More

Professional team staff Very professional and John as a man of his word. Rich who is the finance manager was also great and got us the best rate even tho our credit isn’t the Very professional and John as a man of his word. Rich who is the finance manager was also great and got us the best rate even tho our credit isn’t the best in the world but they made it happen More

New car They were nice and professional... it took a few hours but the car I liked got detailed while I waited and turned out so pretty and it drives like a d They were nice and professional... it took a few hours but the car I liked got detailed while I waited and turned out so pretty and it drives like a dream. I love driving my car.... it’s a 2018 Toyota Corolla and it has all the safety features I wanted. The man I worked with even made me a video of the car before I drove there to look at it. So impressed More

Great overall experience. We were very happy with the customer service when we were there. They did a quick diagnostic on our vehicle and found a simple fix. No trying to get u We were very happy with the customer service when we were there. They did a quick diagnostic on our vehicle and found a simple fix. No trying to get us to do extra repairs that I've experienced in the past at other dealers. We decided to buy a new vehicle anyway. Trade in was reasonable and cost of new vehicle was great. No pressure sales. Everyone bent over backwards to help us. More