Lake Country Toyota - Service Center

I appreciate the communication and level of service I always receive from Lake Country Toyota. always receive from Lake Country Toyota. More

A few Pickens with the scheduling and took for ever to get extra key; however, the got me in and out fast get extra key; however, the got me in and out fast More

Very professional service center, Alex Hartwig and his team were top notch with the entire process! Thank you all! team were top notch with the entire process! Thank you all! More

Good people, great service! I will for sure be coming back for all my service work! I will for sure be coming back for all my service work! More

I found the technicians to be very professional and experienced with the mechanics of my RAV4. experienced with the mechanics of my RAV4. More

We've been purchasing and servicing our vehicles at Lake Country Toyota for more than 10 years now and I can say without hesitation that we are completely satisfied. The friendly and highly competent staff Country Toyota for more than 10 years now and I can say without hesitation that we are completely satisfied. The friendly and highly competent staff has always treated us with deliberate consideration and we feel more like friends than just highly valued customers. Simply put: These folks know how to take care of people! More

I am not impressed with my first service at this establishment (I purchased my vehicle here), specifically customer service and the lack of communication. I had an appointment, arrived early, was t establishment (I purchased my vehicle here), specifically customer service and the lack of communication. I had an appointment, arrived early, was told the service would take approximately three hours. I was told I'd be called when my vehicle was ready. I informed them I'd be running errands in the local area. I called approximately 4 hours later (service should be complete based on 3 hour estimate) since I had not heard anything. I was told the service was still not complete and would take a couple more hours. What the heck! It was a three hour service, you've had the vehicle 4 hours, and still need several more hours. I was given several reasons for the delay. I understand employees calling out sick. I also understand managers need to make decisions based on changing and unexpected circumstances. However, I do not understand the lack of communication. At a minimum, I should have been called at the 3 hour mark (or before) to let me know what was going on and my service would be delayed several hours behind my scheduled appointment. On the upside, the work was completed as expected, I received apologies, and was compensated for the situation. My recommendation, do better in your communication with customers. Our time is equally important. More

I specifically asked my tire pressure be 40lbs to adapt for winter cold and when I got it back and checked on the way home they were at 37lbs. Everything else was done well as far as I can tell for winter cold and when I got it back and checked on the way home they were at 37lbs. Everything else was done well as far as I can tell More

They were prompt, efficient, thorough, and gave me clear directions about how to proceed once I arrived. directions about how to proceed once I arrived. More

The dealership is so helpful, professional and always willing to help with anything we need. willing to help with anything we need. More