Lake Elsinore Chrysler Dodge Jeep Ram

My experience was awful. Anthony was terrible at communicating with me and I swore I’d never use the service department at Lake Elsinore again. He never returned my phone cal Anthony was terrible at communicating with me and I swore I’d never use the service department at Lake Elsinore again. He never returned my phone calls and the number they had on file was a number that I have never used in my life and it was certainly not the one I provided them with or the one that I routinely called them with. I spent hours on hold, not knowing when I’d get my car back. I was working way too hard to communicate with the service department, and I was going days without knowing what was happening with my car. I completely understood that the repairs needed time; I just needed basic communication to monitor the situation as well as my expectations. However, they fired Anthony right before my car was ready. The new guy was really nice and he completely understood my frustration. He also told me that my situation was standard for Anthony’s customers, so I hope things will get better. Unfortunately, the new guy was hired the day that I came to pickup my car, so I don’t have any information about the improvement that the department has made since. More

This has to be the worst dealership in SoCaL. First when I bought my 2019 RAM 2500 Diesel the ran my credit 8 times. My credit was at 770, so there was no reason for it. Chrysler picked up the lo First when I bought my 2019 RAM 2500 Diesel the ran my credit 8 times. My credit was at 770, so there was no reason for it. Chrysler picked up the loan anyways. I had to take it in for the diesel pump failure RECALL. That cost me $772 dollars. It's a recall dammit. The second issue I had was not even looked at. I have a parasitic-drain on the batteries. They told me they had to replace both batteries before they can test anything. I told them both batteries were new. That didn't matter to them. Their "technician" wanted to start with new batteries. I told them to put it on a charger and start the testing. Nope, that wouldn't work for some reason. I told them to just fix the recalls on the truck, 3 in total. Fixed one and didn't touch the others. More

Ricky was very helpful, made the whole process nice and easy. No pressure to have to buy, very great salesman easy. No pressure to have to buy, very great salesman More

I live 1hr and 30mins away. Reached out to salesman Hans and went over estimate numbers before I arrived. Hans reassured the vehicle on the lot was available and physically chec Reached out to salesman Hans and went over estimate numbers before I arrived. Hans reassured the vehicle on the lot was available and physically checked inside and out. Car and numbers were spot on. Find a salesman that is honest and respectful of your time and you will enjoy your car buying experience. More

Dealer fixed a diesel particulate filter issue due to the lack of a replacement high pressure fuel pump under recall. They are friendly and courteous and handled the issue promptly. I was able to get an the lack of a replacement high pressure fuel pump under recall. They are friendly and courteous and handled the issue promptly. I was able to get an appointment within 2 days when the Temecula dealer required over 2 weeks. Service was completed in under 2 days. More

It was a really nice experience, Jeff W is a real good guy and i’m glad I bought from this dealership guy and i’m glad I bought from this dealership More

There are the best and Iv been to other dealerships and they treated me bad but not here. they treated me bad but not here. More

Denise was extremely helpful with all of our needs and concerns for our Chrysler Pacifica. Highly recommend. concerns for our Chrysler Pacifica. Highly recommend. More

Cody was awesome, super helpful and accommodating. I was able to wait for my truck to be done. Everything went smoothly and I was happy to be back on the road. I was able to wait for my truck to be done. Everything went smoothly and I was happy to be back on the road. More

Not very friendly, I normally go to Temecula because of this. The lady was over 10 min for appointment this. The lady was over 10 min for appointment More