Lake Elsinore Ford

AJ went above and beyond for our family. I texted him and told him exactly what we were looking for and he did not waste our time. We found a car within an hour being on the lot. Negotiation I texted him and told him exactly what we were looking for and he did not waste our time. We found a car within an hour being on the lot. Negotiations weren’t terrible either. The only reason I am taking away a star was finance. I had to have my husband there to sign which makes sense however we have to small children and finance told us 10 minutes. Thankfully I looked at AJ and he got finance moving. Once I was signing papers they tried pushing extra stuff on us as my 7 month old was screaming. Again not AJ! AJ was the only reason we are in a car and we didn’t walk out! More

3rd car I e purchased from Lake Elsinore Ford. They always take great care of me and get me the best deals! They always take great care of me and get me the best deals! More

Awesome customer service from Sales team. Finance department was very kind and speedy. Guve two thumbs up. Finance department was very kind and speedy. Guve two thumbs up. More

Extremely unhappy with the professionalism at this dealership. Pay attention to how they pigeon hole you into spending money at their dealership. ITs all lies and deception and Shon, the Service manag dealership. Pay attention to how they pigeon hole you into spending money at their dealership. ITs all lies and deception and Shon, the Service manager is the head of it all. I picked up my car from service and ended up being forced to pay for services i never agreed to after my vehicle sat at their shop for parts not available for 3 months.! DONT SERVICE YOUR CAR HERE. It was way better when Mr. Popoff was running the show. More

Worst service dept ever! Terrible service and communication. I don know how they are still in business. Terrible service and communication. I don know how they are still in business. More

Not satisfied, my vehicle bumper was a different shade of color after I took home. of color after I took home. More

I'm always pleased with the people and service. It feels like a family that cares. The service and technicians are nice. It feels like a family that cares. The service and technicians are nice. More

was visiting from Colorado over the Memorial Day weekend and stopped into Lake Elsinore Ford. I found a truck that I like and ask them since I lived in Colorado would I have to pay California sales tax or and stopped into Lake Elsinore Ford. I found a truck that I like and ask them since I lived in Colorado would I have to pay California sales tax or Colorado sales tax. They said I would have to pay Califonia sales tax. I then said thank you and I would just wait til I got home and find a truck there. They then instructed me that they had a solution that they would give me a one way pass to avoid Registering the truck in Colorado and when I got to Colorado and registered there, I would then pay Colorado sales tax and they would refund me the difference which is about $2500 on the truck. I did not think that was how it was done but they said yes, that would work and I bought the truck. I then waited a few weeks for them to mail me the (MCO) Manufacturer's Certificate of Origin so that I could take the car to Colorado DMV to get it registered. I finally got it and went to register it and Colorado DMV said they had no idea what I was talking about. I then called Lake Elsinore Ford back up and asked them. The Salesman and Sales Manager I talked to were not available and they said "We never said that" and that they would have never said that. So lesson learned, I should have got something in writing. They just wanted to make the sell. I would have continued to walk out like I was until they pulled me back in and convinced me. I do like my new 2022 F-150 Planinum. I just paid $2500 extra on the Sales Tax and got burned by Lake Elsinore Ford. And to this day, the Salesman and Sales Manager that I dealt with have not been found because I know there is no way they can lie directly to my face after they 100% said it would work. Shame on Lake Elsinore Ford for just trying to get a sale out the door More

Easy to work with. The staff is very helpful. They listen while you explain what you want and get the vehicle you want. Ron was always working hard to get the vehicle I The staff is very helpful. They listen while you explain what you want and get the vehicle you want. Ron was always working hard to get the vehicle I was looking for. More

The worst service center I have ever been too. They failed to fix a problem when I had my truck in for maintenance. No one even talked to be about the service that they did do. I called several They failed to fix a problem when I had my truck in for maintenance. No one even talked to be about the service that they did do. I called several times to ask if they tried to fix it but no one ever called me back. When I scheduled an appointment to have the problem fixed, they had my truck all day and can couldn't fix it since the part they had was broken. This is the second time I have tried their service center and been very disappointed. More