Lake Elsinore Ford

Professional and friendly srvice rep but didn't get the job Brought my 2016 Ford Explorer in for problems with the hatchback door and transmission. Both had been in before for repair and parts replacement. They Brought my 2016 Ford Explorer in for problems with the hatchback door and transmission. Both had been in before for repair and parts replacement. They didn't charge me but were unable to reproduce the problem so nothing was done. On previous occasion for same problems they had vehicle for 16 days but presumably had them fixed. This is the third major problem I've had with this vehicle but is the first time I've had any problems with Lake Elsinore. The vehicle was purchased new from Fritz Ford in Riverside Ca. More

They don't know anything & try to upsell even the cheapest o I cannot believe finding wheel covers for my 2004 Ford Explorer would be this difficult. Took it to ford dealership here in Lake Elsinore. Guy tells m I cannot believe finding wheel covers for my 2004 Ford Explorer would be this difficult. Took it to ford dealership here in Lake Elsinore. Guy tells me "not ford rims" gives me an address for discount tire center in wildomar. I drive down there & that guy tells me "it says ford right on the rim" go back to ford & he says "I can't figure out where you got the ones you have, but for four center lug nut covers only it will cost $280.00" without the whole wheel cover part even. xxx. Really? Do any of these guys guys who work at Lake Elsinore Ford even know what a car is??? I am sooooo FRUSTRATED 😡 More

Bait and switch The dealer called me with a price. I did not haggle and was approved for a specific truck. At end of deal they could no longer get the truck. Oldest t The dealer called me with a price. I did not haggle and was approved for a specific truck. At end of deal they could no longer get the truck. Oldest trick in the book. Buyer beware. They are a real piece of work. And should be ashamed, but I guess you need self respect to have this emotion. More

Easy! I had a great experience at Gosch Ford this week! I traded in my 2013 Flex for a 2015 Flex, because I LOVE this car so much! Angela Salvatore was ve I had a great experience at Gosch Ford this week! I traded in my 2013 Flex for a 2015 Flex, because I LOVE this car so much! Angela Salvatore was very nice and patient with me. Everyone that I worked with was commited to making sure that I had the best experience. Thank you all so much! More

Very Poor Management Coming home to my family in my truck that is 18 months old W/ 40K miles and I experienced COMPLETE BRAKE FAILURE. The Master cylinder went out along w Coming home to my family in my truck that is 18 months old W/ 40K miles and I experienced COMPLETE BRAKE FAILURE. The Master cylinder went out along with the Booster cylinder. This is a proven on-going issue with the F-150 (i know now). When I called the dealership all they can tell me is that the truck is out of warranty and that I can call Ford to see what they will do. Management told me that "these things happen"... Let me tell you, Brake Failure going down the freeway because of faulty parts should NEVER happen. I spoke with the GM about getting the same deal I had on a new truck so I would feel safe and he told me that all he could do is raise my payments by $200 a month. The Owner would only argue with me (ABOUT EVERYTHING) and tell me how he does not make enough money to be able to make this right.... Whatever! Then it gets real good. I had them fix my truck anyways. When it was done I received a $600 bill, a new dent in my fender, a broken headlight, a Traction control Warning light going off and a Hill Decent Warning light going off. They needed another two weeks to fix the truck and another week to actually cut a check to refund my $600. (This was the only thing they ever worked with me on) I have bought two vehicles from them in the last few years and had planned on buying more as I have 4 kids who will all be driving soon. Let me tell you this.... I CAN NOT WAIT TO TRADE THIS TRUCK OFF FOR A SAFE VEHICLE! However I would not recommend this Dealership to anyone. As you can read in the reviews they are not managed very well at all. Evidence by a sub standard three star rating and the words posted here by many unhappy customers More

Bought a 2013 Jeep Ed- our sales guy was awesome. Very personable and didn't waste my time. Everything was going well until the long wait for the F&I office and then the Ed- our sales guy was awesome. Very personable and didn't waste my time. Everything was going well until the long wait for the F&I office and then the even longer wait to get my car. It was also the first time in my life a dealer sent us home in a car we purchased from them and didn't even bother to fill the gas tank up. Gave us less than a 1/4 of a tank. That is pretty sad in my mind. Definitely doesn't make me want to come back, despite Ed being so awesome More

Worst car buying experience, ran credit report I went to Lake Elsinore Ford to check out the Ford Edge. I told the salesman Eric Locricchio I had recently lost my husband & was still very emotiona I went to Lake Elsinore Ford to check out the Ford Edge. I told the salesman Eric Locricchio I had recently lost my husband & was still very emotional. I did not need the bigger vehicle I owned & was looking for something smaller. I told him not to run my credit as I was approved for a loan by my credit union. He assured me my credit would not be run & told his manager Eric Lambert 2 times not to do so. Within minutes Eric Lambert showed up & began negotiating the deal offering me a low-ball trade value for my car. I said no to his deal when a 3rd man appeared. Feeling outnumbered by 3 men ganging up on me I asked for my registration & keys & the 3rd man kept trying to make a deal which I did not like. I left the dealership & when I arrived home was notified by LifeLock they had run my credit. I did not give permission & did not receive a copy of my credit report. Worse car buying experience. I think they invaded my privacy running credit without my consent. I would never send anyone to this dealership. More

Worst Experience Ever I came into the dealership in the afternoon to have my new car checked because the check engine light was on. I was disappointed to hear that they ha I came into the dealership in the afternoon to have my new car checked because the check engine light was on. I was disappointed to hear that they had to keep the car that I spent $42k on for an unspecified amount of time. The dealership gave me a rental car. My new car had less than 200 miles on it. While I was there, I saw a used car on the lot that I thought would be perfect for my daughter. So I talked to Bob, the salesperson who sold me my car, expressed my interest, and told him I'd be back with her that evening to drive, and most likely, purchase it. I made the appointment and she drove the car. Right after she got out of the car from the test drive, we informed the salesman, Darrin, that we definitely wanted the car. As we walked to the showroom, another customer appeared and Darrin turned to him and said "here is the car you are interested in," and handed him the keys. I was stunned. I said to Darrin, "are you kidding me? We just said we wanted the car! I made the appointment with Bob earlier this afternoon." Apparently, since I had arranged the deal with Bob, the commission for the sale would have gone to Bob and not to Darrin. So Darrin took the other guy's deal before ours. Even though we made the appointment first, drove the car first, and said we wanted it first, Darrin sold the car to him instead!! What kind of dealership, let alone salesperson, conducts business this way. He sold the car right out from under our feet when we were there first. How could they "better deal" me!!! What happened to integrity! Not only was I screaming and yelling, because I couldn't believe how underhanded they could be, but the finance dept. and the floor manager could care less. They just wanted the deal!! Sickening! Don't go to this dealership. Something will probably go wrong like this, and with your new car, then you will end up regretting buying from this dealership like I do. More

LEMON NEW FORD EDGE HAD A DOOR THAT DID NOT CLOSE PROPERLY. TOOK IT IN TO HAVE IT FIXED AND NOW THERE IS A WIND NOISE BLOWING THRU. REPAIR PEOPLE TOLD ME NEW FORD EDGE HAD A DOOR THAT DID NOT CLOSE PROPERLY. TOOK IT IN TO HAVE IT FIXED AND NOW THERE IS A WIND NOISE BLOWING THRU. REPAIR PEOPLE TOLD ME IT WAS NORMAL FOR THE FORD EDGE TO HAVE "CROSS WIND NOISE". NOT SURE WHAT THAT'S SUPPOSE TO MEAN. IT IS LOUD ALL THE TIME, JUST DRIVING BACK AND FORTH TO WORK. THEY SAID THEY COULD NOT DO ANYTHING MORE TO FIX IT. WHAT A DISAPOINTMENT! PAID A LOT OF MONEY FOR THE CAR OF MY DREAMS AND IT'S BROKEN AND THEY CAN'T FIX IT! More

I went in for an oil change on saturday. it took 2 hours to complete a 20 to 30 minute task. on the following day I discovered smoke coming out from underneath my hood, when I popped the hood to look. I not to complete a 20 to 30 minute task. on the following day I discovered smoke coming out from underneath my hood, when I popped the hood to look. I noticed the oil cap was missing and I have a puddle of oil in my driveway. I called the dealership and they said that the service dept. was closed and they would call back tomorrow. when I finally talked to the service manager he told me to bring it in and he would top off the fluids. I brought my car in 4:30pm and it was ready at 6:15pm nobody came to me when the work was complete and nothing was done about the oil in my driveway. Because of this IM NEVER BUYING A FORD EVER AGAIN. This whole experience was an insult to customer service and I strongly encourage others to go elswhere. More